双水域诗铂酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 416 评论

保证最优惠房价
双水域诗铂酒店 - Image 1
双水域诗铂酒店 - Image 2
双水域诗铂酒店 - Image 3
双水域诗铂酒店 - Image 4
80 North Shore Road, Twin Waters, 4564 双水, 澳大利亚

描述

酒店其他优惠

  • Ideal for exploring the Sunshine Coast, as it provides a peaceful paradise in sunny Queensland

  • Accommodation is a safe, gated beachside retreat situated around picturesque saltwater lagoon

  • BBQ's & entertaining area are perfect for you to enjoy with a loved one or a group of friends

  • Welcome your clients and colleagues to conference, meeting or event will be one not to forget

  • Sebel Twin Waters features a private lagoon, picnic area including access to Mudjimba Beach

我们的客房

酒店位置

双水域诗铂酒店

80 North Shore Road, Twin Waters
4564 双水
澳大利亚

GPS:-26.635807, 153.099638

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 无线网络
  • 空调
  • 100% 无烟酒店

游泳馆

Unwind by the picturesque saltwater lagoon pool or spend time by one of the three outdoor pools while the kids enjoy there own fun in the children's pool.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  416 评论

TripAdvisor 评级  4.1/5  472 评论

Enjoyable

Tripadvisor 评级 5.0/5

770derekj 经 TripAdvisor 认证的评论

Had a great week at the Sebel. We stayed in a one-bedroom unit overlooking the lake. While I’ve read some comments about certain rooms showing their age, I didn’t find that to be the case. It may not be brand new, but it’s still very comfortable and well-equipped. The only downside was having a family with young children in the unit above us—lots of running and shouting, which did affect the peace at times. Not really the hotel’s fault, and not bad enough to complain about, but it did cause a little stress on occasion.

Nice location, terrible maintenance

Tripadvisor 评级 2.0/5

ScottMob 家庭住宿 - 经 TripAdvisor 认证的评论

What has happened here ... Paid nearly $2000 for 3 nights in a 3 bedroom 'executive' beach house. Many of the basics are missing... No bowls in the kitchen ( actually there were 2 small serving bowls), the only coffee option was a broken French. Lots of random and useless stuff in the cupboards but no decent sized pots or pans, insufficient basic cleaning gear, incomplete linens (no cases on the second pillows or soon as, and the BBQ has a gas leak and rusted beyond use. Since the partner hotel is closed, there is no onsite dining or coffee. This place would have been great 30 years ago, but oh my goodness Sebel.... Top $$$$ for 2 star service

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

A little bit tired, but decent value for a group

Tripadvisor 评级 4.0/5

QldKaren Friends getaway - 经 TripAdvisor 认证的评论

Twin Waters is very well positioned on Queensland’s beautiful Sunshine Coast. It is located just north of the mouth of the Maroochy River - in other words, just north of the popular Mooloolaba - Alexandra Headlands - Maroochydore strip. And from Twin Waters you can drive north to Mudjimba, Marcoola and all the way north along the coastal drive to Sunshine Beach and then across to Noosa. The Sunshine Coast airport is also quite close. The Sebel Twin Waters is located a short walk (along a pleasant path and a bridge across a man made lake) from the Novotel Twin Waters, and Sebel guests can use all their facilities. The Novotel is a far bigger and more spread out hotel than the Sebel, with a definite family/ resort style vibe. The Novotel has a pool bar, a restaurant serving a buffet on Friday, Saturday and Sunday evenings (and every night during school holidays) and a very small deli selling a limited range of food and drinks. The Sebel by contrast seemed quieter and more relaxed, and consists of a series of apartments and beach houses. Many seem to be privately owned and occupied by permanent residents, and others - like the one we stayed in - are holiday rented. We stayed in a 3 bedroom beach house with a pool. It was a good layout for a group of friends with lots of separate spaces for people to relax. We particularly enjoyed the private pool in our beach house (although not every beach house had one of these, we noticed) and the pleasant outlook over quite a large expanse of trees and mangroves towards the Maroochy River to Maroochydore in the distance beyond. The beach house was a little tired in places but overall we thought it was good value particularly when we spilt the cost three ways for the 6 people - 3 groups of friends - we had staying. There are no restaurants or places to purchase food or drinks on site at the Sebel, so you either need to walk across to the Novotel for every meal or self cater. However, it’s only a short drive into the small Twin Waters shopping complex, where you will find a Foodworks grocery store, a cafe and restaurant, and a pharmacy. And it’s only about a 10 minute drive inland to the town of Bli Bli which has a much larger supermarket and lots of shops.

We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

A potentially good place but unfortunately let down by age, lack of maintenance and atrocious service.

Tripadvisor 评级 1.0/5

PhilipB926 经 TripAdvisor 认证的评论

Initially I thought that these apartments were quite good. They are very spacious and well located but then I started to see where they had not been maintained. On top of a LOT of wear and tear we then found a major mould problem above the dining room table. Then went to put some stuff in the bin and found a major maggot infestation. Blinds were tattered. The view out the kitchen window was some rusting old satellite dish. The basin in the bathroom was loose. Drain pipes were rusted through making it impossible to leave the apartment when it was raining without getting soaked. (see photos). Problems started at check in. Demanded an extra payment despite everything having been paid in full. Tried to claim it was a booking on Expedia which they hadn’t received payment from. Had to get the travel agent American Express involved to reverse it. They refused to record my Accor membership against the booking, despite the fact that I wasn’t expecting any points as it was an external booking. Definitely not the standard that I would expect from an Accor property. Probably should have read the other reviews before booking as it would seem this experience is quite common.

Hi Philip, I was very sorry to read of your disappointment with your stay. Our aim at Sebel Twin Waters is to exceed the expectations of all of the guest that stay at our resort however I can see that we have fallen short in this instance. Please accept my sincere apologies and I hope that you consider staying with us once again when you next visit the Sunshine Coast so we can show you exactly how great a stay with us can be. Kind Regards

You don't get what you pay for!

Tripadvisor 评级 3.0/5

rachdale2018 经 TripAdvisor 认证的评论

The service and standards have definitely dropped. We booked/paid for a lagoon view apartment only to be placed in a room that overlooks the back bushland, see pic. When we questioned the room we were told that it was lagoon view as we could see some water (yes, from a bedroom window). Small 1 x 375ml soft drink for loyal members (Gold). Light bulb hanging from wire in bathroom, multiple lights not working, dirty bed side tables......like I said the service and standards have dropped and they just don't seem to care.

Hi rachdale2018, Thank you for taking the time to provide me with your feedback. I was very sorry to read that you did not thoroughly enjoy your stay with us. I have passed on your comments to our Maintenance team for investigation and rectification to ensure no other guest are affected in the same way. Please accept my sincere apologies that you found these parts of your stay below standard and I hope that you consider staying with us once again when you next visit the Sunshine Coast.   Kind Regards

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 140 评论 8.8/10 位置
  • 294 评论 6.7/10 房间
  • 130 评论 8.1/10 服务
  • 14 评论 0/10 上网
  • 102 评论 3.5/10 清洁度
  • 12 评论 6.7/10 早餐

支持方 Trustyou

我们在附近的其他酒店

我们位于 双水 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。