马卢奇多诗铂高级服务公寓 4 星

客户意见评级 (ALL 评级) 4.5/5 363 评论

保证最优惠房价
马卢奇多诗铂高级服务公寓 - Image 1
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20 Aerodrome Road, 4558 马卢奇多, 澳大利亚

描述

酒店其他优惠

  • 一流的海景和休闲设施

  • 免费店内停车场

  • 自助商务中心，提供传真、复印机和打印设备

  • 靠近购物和美丽的海滩、公共交通站点以及餐厅和酒吧

  • 会议室和多功能厅

我们的客房

顶层公寓

双卧室公寓，带屋顶露台

  • 5 个人最多
  • 200 m² / 2152 sq ft
  • 床上用品 2 x 单人床 和 1 x 大床
  • 景色: 拥有海景
  • 大部分的住宿: 阳台 或者 露台

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酒店位置

马卢奇多诗铂高级服务公寓

20 Aerodrome Road
4558 马卢奇多
澳大利亚

GPS:-26.661959, 153.103

电话
传真 +61 7 5479 8100

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 无限网络
  • 空调
  • 会议室
  • 100% 无烟酒店

游泳馆

Dive into this waterfront hotel's 25-meter outdoor swimming pool with children's pool or relax the day away in the steam room.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  363 评论

TripAdvisor 评级  4.0/5  480 评论

Don't stay at the Sebel over Xmas 24. Major renovations going on and no swimming pool access.

Tripadvisor 评级 1.0/5

Paul B 经 TripAdvisor 认证的评论

A warning. My wife booked a family holiday at the Sebel in Maroochydore many months ago, realising Xmas is a peak period. We have family in Maroochydore. We paid a deposit and we were excited about our holiday. Today we received a call from Sabbina the receptionist at the Sebel informing us, 6 weeks from the busiest peak time, that the Sebel was undergoing major renovations work over Xmas and they would try and keep the noise to a minimum. Also the swimming pool would be closed during the renovations. No offer of a discount. My wife was surprised and asked why they would undertake a major renovation during peak times. My wife asked to speak to a supervisor, Sobbina (poor girl) broke down in tears, she must be getting some upset customers when she tells them of the disruptions the holiday makers would be facing. We feel for her, not her fault. The supervisor Liani spoke with my wife telling her that they could offer a refund or they could try and find alternative accommodation for us, which they did unfortunately it was at the back of the shopping centre with not beach views, not sure if it had access to a pool, same price again no discount offered. Anyway we contacted our travel agent who has booked us into a lovely apartment at the Breeze. We were so lucky got get it , it was a recent cancellation. I cannot believe the Sebel was unaware that major renovations were being undertaken with only 6 weeks notice. Very poor. They can't expect to charge visitors the same money without the benefits of peace and quiet and a swimming pool in December. Just wanted to warn others who maybe intending on staying there over Xmas 24.

Dear Paul, Thank you for taking the time to share your feedback. I’m truly sorry for the disappointment you and your wife experienced regarding our upcoming renovations over the Christmas period. I understand how the timing of this news has impacted your holiday plans, and I apologize for the disruption this has caused. As soon as we were aware of the necessary pool closure, our team took immediate action to notify guests well in advance, and we updated all our websites with information on the scheduled works to provide full transparency. I apologize that we couldn’t offer a discount in this instance, as the booking was made through an online travel agent, which limited our ability to adjust the rate. We greatly value your feedback, as it helps us improve our approach. If you have any further questions or concerns, please don’t hesitate to reach out. We hope to have another opportunity to welcome you in the future under better circumstances. Warm regards, Penny Nordheim

Spacious but tired

Tripadvisor 评级 3.0/5

tessiett Friends getaway - 经 TripAdvisor 认证的评论

Two bedroom apartment which was very spacious with lovely views of the ocean but a little tired around the edges. It’s the construction site next door which is off putting, the noise starts at 7.30am during the week, certainly not relaxing. I know it’s not the complex’s fault but a factor to think about when booking. We had a few problems, an outdoor chair collapsed whilst being sat on, our room keys kept on malfunctioning and when reset they would then cancel the other three. We had four people in the room, this caused massive problems. On the whole would have stayed again but not while construction continuing. Pool area OK but lack of loungers.

Dear Tessiett, Thank you for sharing your recent experience at The Sebel Maroochydore. We appreciate your feedback and are glad to hear that you enjoyed the spaciousness of the apartment and the lovely ocean views. I sincerely apologize for the inconveniences you encountered during your stay. I understand how the nearby construction affected your relaxation, and while it's beyond our control, I completely agree that it can be disruptive. We will certainly inform future guests of this when possible to help manage expectations. I’m also sorry to hear about the issues with the outdoor chair and room keys. This is not the level of quality we aim to provide, and I have shared your feedback with our maintenance team to ensure these matters are addressed promptly. Thank you once again for your honest feedback. Warm regards, Penny Nordheim

Spacious apartment, great views, needs TLC

Tripadvisor 评级 4.0/5

854rif 经 TripAdvisor 认证的评论

The location of this apartment hotel is great. We stayed in a 2 bedroom apartment overlooking the ocean. The views are great and nicely building is nicely oriented getting lots of sunshine throughout the day. We did not use the swimming pool. The apartment itself is spacious with one bedroom in the front with water views and its own spacious ensuite. The other bedroom is at the back with its own toilet/ensuite. The apartment has all the facilities needed for a comfortable stay. The place needs a little TLC. The safe was locked and couldn't be fixed so we were giving a key to operate it during our stay. The remote for the dvd player did not have batteries and didn't work even after installing them!.. Some of the dvds available at reception were old and freeze half-way the movie. The reception staff are helpful but not friendly avoiding to look at and greet guests when passing through!! We had a wonderful stay but with little extra care, this place could be a 5 star place.

Dear 854rif, Thank you for taking the time to provide such detailed feedback following your recent stay at The Sebel Maroochydore. We are delighted to hear that you enjoyed the spaciousness of the apartment and the stunning ocean views – it truly is a wonderful location to relax and unwind. I appreciate your comments about the upkeep of the apartment and the feedback on the DVD player and safe. I’m sorry to hear that these aspects did not meet expectations during your stay. Please rest assured that we take such feedback seriously, and we will work on these issues to ensure they are rectified for future guests. Your comments regarding the reception staff are also noted, and we will address this with the team. Providing a warm and welcoming environment for all our guests is important to us, and we are committed to ensuring each guest feels valued and acknowledged. Once again, thank you for your review. We’re glad that you had a wonderful stay overall, and we look forward to the opportunity to welcome you back and provide an even better experience next time. Warm regards, Penny Nordheim

Great location, property needs a facelift

Tripadvisor 评级 4.0/5

o12 经 TripAdvisor 认证的评论

first time at the Sebel, rooms are well equipped and the area is close by to food outlets, cafes, oceanview apartment has a great view. the downside is the property needs upgrading to maintain the sebel standard. front desk experience was quick and staff members are friendly.

Hi there o12, Thank you for choosing The Sebel Maroochydore for your stay and for sharing your feedback. I’m glad to hear that you enjoyed the great location, well-equipped rooms, and ocean views. It's also wonderful to know that our front desk team made a positive impression with their friendly service. We appreciate your comments regarding the need for some upgrades, and we’re continuously working to maintain and enhance our property to meet the high standards of the Sebel brand. Thank you once again for your constructive feedback. We hope to welcome you back in the future! Warm regards, Penny Nordheim Hotel Manager

NOT a 4.5star rated Facilty. Poor Reception Service.

Tripadvisor 评级 1.0/5

George R 经 TripAdvisor 认证的评论

From the very first phone converstaion to the actual initial check in procedure. The receptionist on duty was extremely rude. Unfortunately, her lack of customer service has left a very bad taste and poor first impression. The building has 106 rooms , yet inly 20 are availble for the hotel guests. The facilities are far from the so called 4.5 star rating. There are no restaurants, no gym and other amenities which would support such rating. Overall the location is very deceiving and the extremely outdated rooms, foyer and overall building justify our review. We are extremely saddened to spend our holiday money and time on this facility. We welcome any management to contact me to discuss.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 162 评论 9.4/10 位置
  • 294 评论 7.8/10 房间
  • 172 评论 8.9/10 服务
  • 14 评论 2.5/10 上网
  • 70 评论 6/10 清洁度
  • 31 评论 9.8/10 游泳池
  • 6 评论 9.4/10 早餐

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