Breakfree Cosmopolitan 3 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.9/5 289 beoordelingen

Breakfree Cosmopolitan - Image 1
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3142 Surfers Paradise Blvd, 4217 Surfers Paradise, Australië

Omschrijving

Extras van het hotel

  • Dicht bij het centrum van de stad

  • Op loopafstand van winkels en restaurants

  • Op loopafstand van winkels en restaurants

  • Verwarmd zwembad

  • Gratis parkeren op het terrein

Onze accommodaties

Hotel locatie

Breakfree Cosmopolitan

3142 Surfers Paradise Blvd
4217 Surfers Paradise
Australië

Gps:-28.002386, 153.428329

Telefoon
Fax +61 7 5570 2389

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • 100% niet-roken accommodatie

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.9/5  289 beoordelingen

TripAdvisor score  3.5/5  560 beoordelingen

Very average

Tripadvisor-waardering 2.0/5

LJHowa Gecertificeerde beoordeling door TripAdvisor

The apartment was dirty, the vents full of dust to the point of the dust clinging to the ceilings, I told reception staff and they said they will send a cleaner the next day but nothing happened, dirty bathroom, mould on the ceilings, there was even a bucket under the laundry sink to catch the water from the leaking pipes that I had to empty in the middle of the night, if you want a relaxing holiday don't stay here, there's a nightclub across the Rd that seems to go everyday until the early hours even during the week, on the plus side the air-con worked well and the bed was comfortable and dishwasher was handy, staff were friendly.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great location and central to everything in Surfers Paradise

Tripadvisor-waardering 3.0/5

Sarah P Gecertificeerde beoordeling door TripAdvisor

A few downsides: the dishes and cutlery were dirty, requiring re-washing; no free wifi available on the first night as they are individual modems and there aren't sufficient modems to cover all bookings; the tap water was undrinkable; It was expected that we put all dishes in the dishwasher and remove our own rubbish. None of this I don't particularly mind but we weren't informed of all these things on booking, only just prior to check-out. I had to ask for more toilet paper and thankfully got there just in time before reception closed at 5pm. Also, the additional $8 card surcharge was not advised of at the time. On the Accor app, it stated I had paid my account in full but actually hadn't been charged when I queried it. And then an $8 charge on top, without any notification is fairly disappointing.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Worst experience

Tripadvisor-waardering 1.0/5

Mark S Gecertificeerde beoordeling door TripAdvisor

Unfortunately, I encountered several issues that detracted from my experience. The customer service was lacking; I struggled to get a response when I called for assistance. Additionally, the cleanliness of my room was below standard, with hair in the shower, marks on the walls and there was no towels or anything for the third person when we arrived. To make matters worse, the air conditioning unit did not function at all. When I let the staff know all the issues, there was no sympathy at all. One staff member I quote said “ we are not a 5 star resort, we are a 3 star resort what did you expect” this was after I showed him the photos and I asked if we could get cleaners to come up to re clean the room since the hotel rooms were fully booked out which the staff members said multiple times they would and it never happened. I will also attach photos for reference as I did show these to the staff. To top it off Elisabeth the general manager doesn’t respond back to emails. I have contacted multiple times and still have not heard back. Kobi from the reception, I have spoken to and has been great to deal with and is apologising for the lack of response I’m not getting but it’s not for to apologise for rather than the manager should be dealing with the situation.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Déçu

Tripadvisor-waardering 2.0/5

Ollivier C Gecertificeerde beoordeling door TripAdvisor

Bonjour, Nous avons séjournée au breakfree cosmopolitain . Nous avons étais déçu, l'appartement pas très propre, les chaises de table tacher et salle. L'appartement étais pas bien insonoriser tout ce qui ce passent dehors on longtemps. Les rideaux du salon et des chambres il étais pas propre. Il y a une piscine sur le toit qui est pas mal, la piscine aux première étage, pour ce détendre on n'oublie, juste à côté un jeu a élastique les personnes hurle. Pour un moment de détente aux bord de la piscine ou du spa pool on oublie. Le spa pool il n'est pas chauffée. Le seul point positif c'est qu'il est dans le coeur de surfers paradise.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth

Super séjour

Tripadvisor-waardering 5.0/5

Roving53073090766 Stellen - Gecertificeerde beoordeling door TripAdvisor

Vraiment agréablement surprise par cet hôtel qui était tellement spatieux est lumineux, grande salle de bain, grand lit. Appartement très propre, lave linge et sèche linge entretenu aussi. Vraiment ravi d’avoir séjourner dans l’hôtel je recommande vivement en couple ou en famille. Accès en bas de l’hôtel à la rue piétonne de surfers .. bon emplacement géographique.

We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Elisabeth

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 234 beoordelingen 9.5/10 Locatie
  • 281 beoordelingen 4.7/10 Kamer
  • 141 beoordelingen 7.3/10 Service
  • 42 beoordelingen 2.3/10 Wifi
  • 140 beoordelingen 2.9/10 Comfort
  • 130 beoordelingen 2.6/10 Netheid
  • 28 beoordelingen 7/10 Zwembad
  • 17 beoordelingen 2.2/10 Wellnessruimte

Mogelijk gemaakt door Trustyou

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.