Mantra Towers of Chevron Surfers Paradise 2성

고객 평점 (ALL 평가) 4.0/5 1,252 리뷰

Mantra Towers of Chevron Surfers Paradise - Image 1
Mantra Towers of Chevron Surfers Paradise - Image 2
Mantra Towers of Chevron Surfers Paradise - Image 3
Mantra Towers of Chevron Surfers Paradise - Image 4
23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

호텔설명

호텔 추가 정보

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

숙박

호텔 위치

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

전화
팩스 +61 7 5584 8600

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 100% 금연 호텔

2 수영장

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  1,252 리뷰

TripAdvisor 평가  3.7/5  6,536 리뷰

Best Place for families - even for the teenagers

트립어드바이저 평점 5.0/5

Emma P TripAdvisor 인증 리뷰

Do not let the negative reviews from others put you off as I had read some and was hesitant... BUT this place is amazing, clean tidy and brilliant for families. We had a two bedroom apartment on the 36th Floor overlooking the Ocean and it was amazing. The lagoon pole for the teenagers was great, I even enjoyed the indoor spa pool. Coles Supermarket is right there for all your shopping needs and only a small walk out to the start of Surfers. We will definitely be recommending this place to all our friends and family. We will be back for sure. We cannot fault this place.

Dear Valued Guest, Thank you so much for your fantastic review! We are absolutely thrilled to hear that Mantra Towers of Chevron was the "Best Place for families" and that even your teenagers had a great time. We truly appreciate you acknowledging the positive aspects of your stay and encouraging others not to be deterred by negative reviews. It's wonderful to know that you found our property clean, tidy, and brilliant for families. We're delighted you enjoyed your two-bedroom apartment on the 36th floor with its amazing ocean views. We're also pleased that your family enjoyed the lagoon pool and the indoor spa pool, and that you found the convenience of having Coles Supermarket right there and the short walk to Surfers Paradise so beneficial. It means a lot to us that you will be recommending Mantra Towers of Chevron to your friends and family and that you plan to return. We cannot wait to welcome you back! Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Can't fault it

트립어드바이저 평점 5.0/5

DavidnAlanna 가족 - TripAdvisor 인증 리뷰

Prior to arrival, I had read some of the other reviews, and to be honest, they had me a little bit worried. But from the moment that we pulled up to reception (which isn't hard to find or park at, you just have to have done some prior research), to the check-in (reception was well staffed with knowledgeable staff, the process was fast and simple as we'd read the booking conditions and knew about the bond so it wasn't a surprise or an inconvenience) to parking in the car park (again, not that hard, they even give an instruction sheet on what to do), we experienced nothing like some of the bad reviews. We made our way to our room on the 29th floor of tower 2, opened the door, and were ecstatic with what we found. Our 2 bedroom, 2 bathroom ocean view was simply perfect. A huge space, clean throughout, comfortable lounges and beds, great cooking and dining facilities, and a view that will have you gazing out for hours from the large balcony. Outside, the lagoon pool was clean and a unique experience (although it might benefit from a heat pump). The indoor heated pool was also clean and well maintained and perfect for a quiet dip. Access directly to the Chevron centre makes it quick and easy to get the essentials you may need. From what I understand, some of the rooms here are privately owned and may not be maintained/appointed as well as the one that we had, but I would recommend booking directly with Mantra and contacting the hotel a few weeks before arrival to check anything that you aren't sure of. For us, we've made note of the room number and will be looking to request that room for future visits.

Dear David and Alanna, Thank you so much for taking the time to share such a detailed and positive review! We truly appreciate you addressing some of the concerns that other guests have raised and providing such a balanced perspective. We are delighted to hear that your experience, from arrival to check-in and parking, was smooth and efficient. We're especially thrilled that you were "ecstatic" with your 2-bedroom, 2-bathroom ocean view apartment on the 29th floor of Tower 2. It sounds like you had the perfect space with stunning views, comfortable furnishings, and excellent facilities. We're also pleased you enjoyed our pool areas, both the unique lagoon pool and the indoor heated pool, and that you found the direct access to the Chevron Centre so convenient. You're absolutely right to point out that some of our rooms are individually owned, which can sometimes lead to variations in their upkeep. We appreciate your recommendation to book directly with Mantra and contact the hotel in advance to clarify any specific requirements. We always strive to allocate the best possible room to our guests, and your feedback will definitely assist other guests in making informed choices. We are thrilled that you had such a positive experience and that you've already noted your preferred room for future visits. We look forward to welcoming you back to Mantra Towers of Chevron and hopefully accommodating your request for that same fantastic apartment on the 29th floor! Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Great location and tower 3 was great spot

트립어드바이저 평점 5.0/5

Marcus H TripAdvisor 인증 리뷰

Was very happy with our stay at the chevron only bit that let our room down was the bed was very uncomfortable and could feel the spring on the mattres we would like to make mention of the very helpful person Ho Lee was very helpful nothing was any trouble for him certainly makes you feel very welcome one last thing maybe a little updating on some rooms would be fantastic but we had a great stay location is always great very close to everything we will certainly be back

Dear Valued Guest, Thank you for your positive feedback regarding your stay at Mantra Towers of Chevron. We are delighted to hear that you were very happy overall, that you found Tower 3 to be a great spot, and that you appreciated our great location and proximity to everything. We sincerely appreciate you mentioning Ho Lee and his exceptional service. We are thrilled to know that he was very helpful and made you feel welcome. We will be sure to pass on your kind words to him. He is a valued member of our team. We acknowledge your comment regarding the comfort of the bed in your room and the feeling of the springs. We apologize for this inconvenience and will be reviewing the condition of our mattresses to ensure a more comfortable sleep for our guests. Thank you also for your suggestion regarding updating some of our rooms. We have ongoing refurbishment plans, and your feedback is valuable in helping us prioritize these updates. Despite the issue with the bed, we are very pleased that you had a great stay and plan to return. We look forward to welcoming you back to Mantra Towers of Chevron in the future and hope your next stay will be even more comfortable. Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Extremely dissapointing accomodation

트립어드바이저 평점 1.0/5

Hailee G 가족 - TripAdvisor 인증 리뷰

Worst appartment (1173 tower1) outdated, nothing like the photos shown on websites, constantly noisy, no double glazing, unacceptably old & unlooked after, dirty vents, ripped carpets, holes in blankets & blinds, no cushions and urine smell from shower drain. Dont get sucked in by the great location...there is better for same price!

Dear Hailee, Thank you for sharing your feedback. We are sincerely disappointed to learn that your experience in apartment 1173, Tower 1, did not meet your expectations. We understand your concerns regarding the condition of the apartment, including the outdated decor, noise levels, cleanliness, and maintenance issues you described. This is certainly not the standard we aim to provide, and we sincerely apologize that the apartment did not align with the images presented online. Your comments regarding the vents, carpets, blankets, blinds, and the odour from the shower drain are being taken very seriously. We are addressing these specific issues with our housekeeping and maintenance teams for immediate review and action. We regret that your stay was not satisfactory, especially considering the prime location. We value your feedback as it helps us identify areas where we need to improve to ensure a more positive experience for our guests. Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

Ditry

트립어드바이저 평점 2.0/5

Departure65672536903 TripAdvisor 인증 리뷰

Absolutely disappointed. Booked two appts. One had water coming up through bathroom daughter slipped badly and hurt her arm. They said oh sorry pipes are blocked. Other appt 5 of us . Enough cutlery for 3 people. Broken cupboards and drawers. Toothpaste spit on mirror in bathroom. Cobwebs and dust everywhere. We have always stayed here but this time the worst.

Dear Valued Guest, Thank you for bringing your concerns to our attention. We are truly disappointed to hear about the issues you experienced during your recent stay at Mantra Towers of Chevron. We sincerely apologize for the water issue in your daughter's bathroom and the resulting injury. That is unacceptable, and we are addressing the blocked pipes issue with urgency. We also apologize for the lack of cutlery, the broken cupboards and drawers, and the cleanliness issues you encountered in your second apartment. This falls far short of our standards, and we are taking immediate steps to rectify these problems. We value your past patronage and are very sorry that this stay did not meet your expectations. We are reviewing our cleaning and maintenance procedures to ensure these issues do not recur. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 862 리뷰 9.3/10 위치
  • 1,241 리뷰 5/10 객실
  • 569 리뷰 6.8/10 서비스
  • 56 리뷰 2.9/10 인터넷 가격
  • 520 리뷰 2.4/10 청결도
  • 468 리뷰 5.1/10 편의 시설
  • 466 리뷰 4.3/10 안락함
  • 273 리뷰 3.1/10 분위기

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