Mantra on View Surfers Paradise 4성

고객 평점 (ALL 평가) 3.8/5 2,476 리뷰

Mantra on View Surfers Paradise - Image 1
Mantra on View Surfers Paradise - Image 2
Mantra on View Surfers Paradise - Image 3
Mantra on View Surfers Paradise - Image 4
22 View Avenue, 4217 SURFERS PARADISE, 호주

호텔설명

호텔 추가 정보

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

숙박

호텔 위치

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
호주

GPS:-27.997919, 153.428845

전화
팩스 +61 7 5592 2908

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  2,476 리뷰

TripAdvisor 평가  3.8/5  4,957 리뷰

DO NOT STAY HERE

트립어드바이저 평점 1.0/5

Tim D TripAdvisor 인증 리뷰

I have stayed in a lot of places all over the world and this hotel is worse than most highway motels, and by a long way. The pictures are real and what’s not shown is the you could not use the wardrobe as the doors were broken and would not open but the smell…. My god we were nauseous being there for 10mins. We were changed to a different room and it was worse!!! Needless to say we booked another hotel block away and left as fast as we could.

Dear Tim, We’re very sorry to read about your experience and appreciate you taking the time to share your feedback. What you’ve described is certainly not the standard we aim to provide, and we sincerely apologise for the condition of the rooms you were shown, including the maintenance issues and unpleasant odour. We regret that moving you to an alternative room did not resolve the situation and understand completely why you chose to leave. This is not the impression we want any guest to have, especially those who have travelled extensively and have clear expectations of comfort and cleanliness. Please be assured that your comments have been taken seriously and have been shared with our housekeeping and maintenance teams so the issues you raised can be addressed urgently. We would welcome the opportunity to discuss this further and learn more, should you wish to contact us directly. Thank you again for your feedback, and we are truly sorry we did not meet your expectations on this occasion. Kind regards, Liam Campbell Assistant Manager

Good location

트립어드바이저 평점 4.0/5

gaurav_829 TripAdvisor 인증 리뷰

Mantra on View is perfectly situated in the heart of Surfers Paradise. One of its best features is the location; it is only a short walk to the beach, yet just far enough from the primary "strip" to avoid the overwhelming noise and crowds. It offers the perfect balance of being central without feeling chaotic. The accommodations were impressive. Our room was very spacious and featured two comfortable double beds, which is a plus for travelers needing extra space. • The View: The balcony provided an outstanding panorama, combining the city skyline with the ocean. Pro tip: Aim for a room on a higher floor to get the best possible vantage point. • Housekeeping: I was particularly impressed with the housekeeping staff. They were excellent, keeping the room pristine throughout our stay. The only major disappointment was the buffet breakfast. For a hotel of this size and caliber, the quality was surprisingly poor. While the selection was standard, the food lacked any real taste or finesse. • The Egg Station: The live omelet section was unfortunately terrible. The chef seemed disinterested, serving burnt and tasteless eggs. • The Highlight: The only saving grace for breakfast was the barista. Though it requires an extra payment, the coffee and hot chocolates were high quality and much better than the buffet offerings. I would definitely stay here again for the rooms and the location, but I’ll be heading to a local cafe for breakfast next time!

Hi Gaurav, Thank you so much for taking the time to share your experience at Mantra on View! I'm thrilled to hear that you enjoyed our prime location. It's great to know that you found it convenient to access the beach while still being able to relax away from the hustle and bustle of the strip. We aim to strike that perfect balance, and I’m glad it worked well for you! I’m also delighted to hear that you found your room spacious and comfortable, and that you enjoyed the stunning views from your balcony. Higher floor rooms certainly do offer breathtaking panoramas, and I appreciate your tip for future guests! Your compliments about our housekeeping team are truly appreciated. We take pride in maintaining a clean and inviting environment for our guests, and it's wonderful to know that our staff made a positive impression during your stay. I'm sorry to learn that the breakfast did not meet your expectations, especially given the quality we strive to provide. Your feedback regarding the omelet station is valuable, and I will ensure it's shared with our culinary team for their consideration. While I'm glad to hear that you enjoyed your coffee and hot chocolate from our barista, I understand that the breakfast experience is an important part of a hotel stay. We appreciate your honesty, as it helps us improve. Thank you once again for your kind words and constructive feedback. We can’t wait to welcome you back on your next visit! Kind regards, Liam Campbell Assistant Manager

Dodgiest hotel on Gold Coast

트립어드바이저 평점 1.0/5

Gregory T TripAdvisor 인증 리뷰

This is the dodgiest hotel I have ever stayed in. I booked a room for three people at almost $500 per night, yet was given a room with only one bed. The hotel then blamed me, claiming I had booked the wrong room. Since when is a customer expected to know every room layout? Isn’t it the hotel’s responsibility to provide accommodation that actually fits the number of guests selected at booking? The room listing showed photos that clearly did not match the room I was given. When questioned, staff dismissed this by saying the images were “probably just photos, not the actual room,” which is misleading at best. To make matters worse, the duty manager had no understanding of the complaint or escalation process and offered no meaningful assistance. Overall, the experience was unacceptable and beyond ridiculous.

Dear Gregory, Thank you for taking the time to leave your review. We apologise for the inconvenience you experienced as a result of the booking process. Our King rooms do have a capacity of up to 3 people, with the third provided a rollaway bed. Our team has verified that all booking websites state the room includes 1x King Bed. Our website will include a variety of images on our "Property Photos" as this section gives our guests a general idea of the property, our facilities and the standard of our rooms. When selecting your desired room, you will be shown images of the room type. Upon arrival, the room provided was the same as the room which had been reserved, a King room. Our team offered to provide a rollaway bed for your additional guest as standard operating procedure. Due to the capacity of the hotel during the Christmas/New Years period, our team were unable to find any twin rooms upon your request. We apologise that our service team did not meet your expectations and we will escalate this with our upper management team. Hopefully this provides clarity regarding the situation for future bookings. Kind regards, Liam

Great food

트립어드바이저 평점 5.0/5

GoPlaces56785510821 TripAdvisor 인증 리뷰

Food was great not too many vegetarian options but it’s understandable I had some waffles with syrup as well as yoghurt with pineapples and they were great the fruit was fresh.

Hi GoPlaces56785510821, Thank you for your lovely feedback! I’m thrilled to hear you enjoyed your meals, especially the fresh fruit and waffles. We’re always looking to improve our menu, and your comments about vegetarian options are noted. I hope to welcome you back soon for more delicious experiences! Kind regards, Liam Campbell Assistant Manager

Breakfast bliss

트립어드바이저 평점 5.0/5

Leah B TripAdvisor 인증 리뷰

Excellent breakfast. Fabulous coffee on arrival. The variety to eat at breakfast is excellent, from fresh sliced fruit to hot selections of curries and scrambled eggs. We also ordered poached eggs as we’re revelling in watching the chef at work. My favourite dish this week is the beef curry. My husband loved the bacon. Stayed five nights. Staff fantastic.

Hi Leah, Thank you so much for your lovely feedback! We're thrilled to hear you enjoyed our breakfast offerings and that the beef curry was a standout for you. It's wonderful to know our team made your stay memorable, as we take pride in providing excellent service. We hope to welcome you back for another breakfast bliss experience on your next visit! Kind regards, Liam Campbell Assistant Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,041 리뷰 8.7/10 위치
  • 2,939 리뷰 5.1/10 객실
  • 1,756 리뷰 7.1/10 서비스
  • 73 리뷰 4.1/10 인터넷 가격
  • 1,245 리뷰 3.5/10 청결도
  • 1,106 리뷰 4/10 안락함
  • 902 리뷰 3.2/10 편의 시설
  • 769 리뷰 3.1/10 분위기

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