Novotel Surfers Paradise 4성

고객 평점 (ALL 평가) 4.1/5 5,125 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Surfers Paradise - Image 1
Novotel Surfers Paradise - Image 2
Novotel Surfers Paradise - Image 3
Novotel Surfers Paradise - Image 4
Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

호텔설명

호텔 추가 정보

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

숙박

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호텔 위치

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

전화
팩스 +61 7 5592 0026

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

BLVD Café & Bar

비 계약 사진

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  5,125 리뷰

TripAdvisor 평가  3.5/5  1,391 리뷰

Family trip

트립어드바이저 평점 4.0/5

Lisa D 가족 - TripAdvisor 인증 리뷰

We were a family of 4 and stayed in the family room. We were upgraded to the superior room. The room had everything you needed, although some extra storage in the seperate room would have been useful. The pool area was great and the temperature of the pool was perfect for a swim. Cocktails for our evening drink in the bar area were very tasty and the free kids milkshakes went down a treat. All staff we encountered were extremely friendly and helpful. We had a slight issue with some food we ordered, this was handled professionally and resolved quickly. For the price you pay this hotel has everything you could need and more.

Accor a big let down

트립어드바이저 평점 2.0/5

patsym317 Couples - TripAdvisor 인증 리뷰

Accor was a big disappointment. I am an Accor member and stayed overnight at Novotel Surfers Paradise on the 7th October for my birthday. We chose Novotel over a few other choices due to earlier check in (2pm) and there was a hot tub. Upon checking in, our room wasn’t ready until 3.15pm so we used the pool facilities whilst waiting. There were long delays at check in (3 times) and the bar on lower level. The hot tub jets have been filled in with concrete. Although carpets etc are old, the rooms are average with good views. The lifts are lengthy delays. After dinner, I went to make a coffee and obviously the last quest took ALL amenities and housekeeping didn’t replace anything. I tried for 20 minutes to contact housekeeping, front desk etc and in the end, I had to call the hotel on my mobile. I love to share my experiences especially good, as most people only complain. I really can’t say I have been impressed with the customer service and expectations of the Accor group. This was very disappointing, and I felt the need to give my feed back and I could have received better value for my money elsewhere. Loyalty doesn’t pay off and not one person in management has acknowledged my emails and feedback. Thank you Patsy Mason Get Outlook for iOS

위치가 좋고 뷰가 좋음

고객 평점 4.5/5

Hyewon K. 가족 - 전체(All) 통지 확인

숙소가 다소 오래되기는 했지만 전반적으로 깔끔하고 위치와 뷰가 좋아서 만족스러웠다.

Worst customer service and room ambience

트립어드바이저 평점 1.0/5

nissomani TripAdvisor 인증 리뷰

Novotel rooms are old and in bad shape. The carpet is old, had a big hole and stains everywhere. My room always smelled like a cement. Service here was worst. Staff denied me to provide packaged drinking water saying they don't provide that service. On enquiring with Loyalty manager Lorrain, she was shocked and apologized for this appalling service. I also had an extremely disappointing check-in experience with a receptionist named Aleksander. After traveling a long distance, I arrived to check in but didn’t have my physical credit card with me to pay deposit—only a digital version in my mobile wallet. Despite my situation, Aleksander refused to check me in and insisted asked to go get cash, even though I had a lot of luggage with me. My room was prepaid and never in my life have encountered a hotel denying me check-in just because I don't have physical card for deposit. When I asked if I could check in and then retrieve the cash, he rudely refused and unprofessionally remarked that I was the first customer without a card. After a long day of travel, I was not expecting such poor treatment. I’m a business traveler and every week I’m in one or other city in Australia, but staff at all hotels were very cooperative and didn’t ask me to go get cash with all my luggage. Another pending issue is about parking ticket, and I had to chased them about its refund which was mentioned by Aleksander as processed but never received it. On 2nd Oct 2024, I called them again and must talk to another untrained and rude staff called Mandy who went on transferring my call to wrong departments and later calling again couldn't solve my problem but rudely mentioned that they are all occupied and busy. Based on this experience, I will be giving the lowest rating and seek for proper enquiry and training for sure unskilled staff. And in addition to that I escalated this issue in my company (which is a Public Ltd company), and they are in process to blacklist Novotel and all other Accor properties for these low-class services.

Novotel what’s up?

트립어드바이저 평점 3.0/5

NathaenM 가족 - TripAdvisor 인증 리뷰

Have stayed here a few times now however I feel that this experience was not as good unfortunately. Check in was fine, allocated a room up in floor 33. Room itself is fine but bathroom is size of a shoebox with shower over tub. Great hinterland views! Pool area was good. However on our last morning there was a lot of manoeuvring of pot plants around the place as there is a lot of works happening on building. During our stay there was also set up of extra lights etc in pool area. When I spoke to a staffer I was told that there was going to be things happening at pool next week for school holidays (BBQs etc). I replied that Qld is already on school holidays and received a reply akin to that everything was left to the last minute. Such a shame as I know personally this week for my family spent almost $1000 on meals at Surfers but only about $150 of that was at Novotel simply because of the limited BLVD menu. I much rather would have preferred to be having meals poolside day and night! I mentioned earlier that there are a lot of works taking place. Well prior to arrival I received an email to do a 5pm late check out for $75 which I did. Had I known the noise we were to encounter on our last day 33 floors up, I wouldn’t have done so! I hate to say we actually felt a bit ripped off by that (I will try and upload clip). Breakfast has all the usual good gear however some cold ham, cheese etc for DIY toasties would be great. Given the Sporting Globe is now open, a door with swipe (like at pool area) would be awesome near the buffet entry to allow for easy access to this venue in the complex. So, a bit of a mixed bag this time. We will return at some stage hopefully for a more fulfilling stay.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 3,180 리뷰 9.3/10 위치
  • 4,416 리뷰 6.5/10 객실
  • 3,268 리뷰 7.7/10 서비스
  • 142 리뷰 3.1/10 인터넷 가격
  • 1,741 리뷰 5.5/10 안락함
  • 1,580 리뷰 5.1/10 청결도
  • 1,358 리뷰 4.8/10 편의 시설
  • 1,164 리뷰 7.2/10 조식

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주변에 있는 다른 시설

Surfers Paradise 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.