Novotel Surfers Paradise 4성

고객 평점 (ALL 평가) 4.0/5 4,401 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Surfers Paradise - Image 1
Novotel Surfers Paradise - Image 2
Novotel Surfers Paradise - Image 3
Novotel Surfers Paradise - Image 4
Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, 호주

호텔설명

호텔 추가 정보

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

숙박

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호텔 위치

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
호주

GPS:-28.0029127, 153.4286896999

전화
팩스 +61 7 5592 0026

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

BLVD Café & Bar

비 계약 사진

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  4,401 리뷰

TripAdvisor 평가  3.7/5  1,434 리뷰

고객 평점 4.5/5

Jiyeon O. 가족 - 전체(All) 통지 확인

노보텔 서퍼스 파라다이스의 위치가 정말 좋습니다. 번화한 중심지에 있어 모든 활동이 편리했어요. 수건도 넉넉하게 지급해주셔서 바다에서 물놀이 하기에도 편리했어요.

Dear Jiyeon O., Thank you for your lovely feedback! We're thrilled to hear you enjoyed our prime location and the breakfast. It’s great to know the towels added to your beach fun. We can't wait to welcome you back for another wonderful stay! Best regards L Barnett Guest Experience & Loyalty Manager

고객 평점 5.0/5

Seokwan C. 가족 - 전체(All) 통지 확인

세탁실이 있어서 편리했습니다만, 건조기의 필터에는 먼지 제거가 필요해 보입니다. 주차장이 쾌적하고 울워스와 붙어 있는 것이 큰 장점입니다. 주차장으로 가는 길을 더 분명히 표시해 주세요

Hi Seokwan, Thank you for your lovely feedback! We're glad you found our location convenient and enjoyed the laundry facilities. We appreciate your suggestion about the dryer filter and parking signage, and we'll certainly take that into consideration to enhance our guests' experience. Best regards L Barnett Guest Experience & Loyalty Manager

Average experience, some good, some bad, like a tiny bathroom, but good access to everything.

트립어드바이저 평점 3.0/5

geoffreyw87 TripAdvisor 인증 리뷰

We stayed in R1204, overlooking the pool, a single room with queen bed, no kitchenette. Overall the room was good, but had a tiny bathroom, not much bigger than a cruise ship. The bed was comfy, balcony not large but OK to sit and have coffee. A/C was a little noisy but worked well. The fridge seemed to work intermittently, and produced a lot of internal water. Hot water was very good, and the shower stall was large (no bath), taking up almost half the bathroom. The vanity unit was near useless, having no drawer and an underneath space taken up by towels and toilet rolls. There was no shelf. We could not tell that the extractor fan was working, as with a shower, the bathroom filled with steam. On a Sat night, the room was noisy until about 0300. These were passing things though. The hotel location was very good, with many surrounding restaurants, a Woolworths below. and close to the light rail and the beach. Check carefully before booking if there is good access to the pool, as (Jan 2026) they are doing renovations and closing the pool between 1000 and 1600.

Great Location

트립어드바이저 평점 4.0/5

BeachAny TripAdvisor 인증 리뷰

We have just returned from a five-night stay at Novotel Surfers Paradise in a Superior Ocean Front room. The positives first: the location is fantastic, right in the heart of Surfers Paradise and close to everything. The room was spacious, the ocean views overlooking Cavill Avenue were excellent. Check in was smooth and a special mention to Nathan, who was wonderful. I had bought flowers and chocolates for my friend’s room as she joined us for one night to celebrate our birthdays and he made sure everything was beautifully arranged, including a bottle of wine and a cupcake, which was a lovely touch. Unfortunately, several service details were lacking throughout our stay, which was disappointing given the hotel’s reputation and pricing. There was no spare toilet roll in the room, only the one already on the holder, we had to contact reception to get more. The soap dispenser in the shower ran out and was not replenished. Milk was not replaced after housekeeping and rubbish was not removed when the room was serviced. There were also no plates or cutlery provided in the room. When I called reception, I was initially told to collect them from the restaurant myself. After raising my concern, I was advised they would be delivered, however after waiting 40 minutes nothing arrived and I ended up collecting them myself so we could eat our takeaway on the balcony. There were times when no one answered, it took a few calls to get through or you just give up all together. Pool service lacked attention to detail, with empty cocktail glasses not cleared when new drinks arrived. A receipt also fell from the tray and was left to blow away in the breeze until I picked it up myself. Breakfast was extremely busy and appeared understaffed. Cutlery was not replenished the staff member cooking eggs was clearly overwhelmed managing multiple orders. While these may seem like small things individually, together they detracted from what should have been a quality stay. Having worked in hospitality for over 20 years, these are the basic details that make a difference. Great location and views, but service consistency needs improvement to match the price point.

고객 평점 1.0/5

Boyong L. 가족 - 전체(All) 통지 확인

리셉션, 하우스키핑 직원들의 응대 방식, 요구사항 처리 만족도가 최악임 레스토랑 직원은 만족도가 상대적으로 높음 시설의 노후화가 심각 (세면대에는 수건걸이 조차 없음) 룸 내부 조도가 너무 낮음 룸 클린을 요청하였으나 진행되지 않음 룸에 슬리퍼 미배치 및 리셉션에 요청하였으나 직원에 따라 안내가 바뀜 (유선상 개당 $2 요구, 리셉션 방문시 호텔에 비치된 슬리퍼가 없으며 2주후에나 주문 예정) 서퍼파라다니스 바로 앞에 위치하여 해변 접근성이 매우 뛰어나며, 컨시어지에서 부기보드를 무료로 대여해주는 것이 유일한 장점

Thank you for sharing your feedback. I'm glad to hear you enjoyed our prime location and the complimentary boogie board rentals. However, I truly apologise for the service issues you experienced with our reception and housekeeping staff, as well as the concerns regarding the condition of your room. We value all guest feedback and always strive to improve. I will ensure your comments are shared with the appropriate teams for review. Your experience matters to us, and we appreciate your understanding as we work on enhancing our facilities and service. Best regards L Barnett Guest Experience & Loyalty Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 3,304 리뷰 9.2/10 위치
  • 4,464 리뷰 6.4/10 객실
  • 3,183 리뷰 7.2/10 서비스
  • 125 리뷰 4.1/10 인터넷 가격
  • 1,677 리뷰 5.5/10 안락함
  • 1,603 리뷰 4.6/10 청결도
  • 1,545 리뷰 4.2/10 편의 시설
  • 1,190 리뷰 7/10 조식

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