Mantra Towers Of Chevron 2 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.0/5 1.251 opiniones

Mantra Towers Of Chevron - Image 1
Mantra Towers Of Chevron - Image 2
Mantra Towers Of Chevron - Image 3
Mantra Towers Of Chevron - Image 4
23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Descripción

Extras del hotel

  • Para hablar con un asesor de reservas, llame al 1300 987 610

  • Apartamentos independientes de 1, 2 y 3 dormitorios y semiáticos

  • Zona "Beaches in the Sky" en el hotel

  • A poca distancia del servicio de tren ligero

  • A poca distancia a pie de la playa

Nuestros alojamientos

Localización del hotel

Mantra Towers Of Chevron

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Teléfono
Fax +61 7 5584 8600

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Servicio de transporte
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Instalaciones libres de humos

2 piscinas

¡Playas en el cielo! Relájese en esta zona de ocio al aire libre, que incluye jardines subtropicales y una piscina tipo laguna de 600 m² con playas de arena.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.0/5  1.251 opiniones

Valoración de TripAdvisor  3.5/5  6.523 opiniones

Cockroaches in room

Nota de Tripadvisor 1.0/5

Belinda O Valoración certificada de TripAdvisor

Arrived with my family paid for a 2 bedroom apartment with ocean views for 10 days costing us $4430. Walked into our room and noticed ants walking across the bench where I sanitise my babies bottles. Was given spray to kill the ants. Was promised that the bench would be cleaned however this did not occur so I had to do it. The next day I had a shower and there was no body soap and the shower had someone else’s hair in it. Then the microwave stopped working so I was unable to sanitize our daughter’s bottles. A microwave was given to us the next day. On that same day Jennifer a new manager called advising us that she had a room available for us in tower 2, and that it was all new furniture and newly painted. We view the apartment and although the view was less then what we had we agreed to move on the basis that it was a cleaner apartment. Move occurred right away with a toddler and a 7 month old baby which was extremely hard going from tower 3 to 2 with no trolly which we requested. The morning of the 20/12 I woke to prepare my daughter’s bottle at 2:30am. After doing so I went to the bathroom and I noticed that there was a cockroach walking in the bath, I ran back to the room and asked my husband to go and kill the cockroach and before doing so he took a picture and view which had the time of 2:37am. At 7am we went downstairs to speak to Ho the manager and told him what happened and he viewed the footage. He was extremely apologetic and said he would get the room sprayed during the day for us. Just after 3pm this had not occurred so my husband called front reception and spoke with Filip the assistant manager he then came down with spray again and said that the room wouldn’t be sprayed. He also suggested that we maybe able to be relocated to another mantra owned property. We later spoke with filip and he said he spoke to Jennifer and she insisted that this was not urgent and it could wait until the Monday as we had already been upgraded. . We made numerous pleads as we have 2 young girl and we told filip this new room was not an upgrade as it is exactly what we paid for a 2 bedroom apartment with ocean views. Extremely disappointed in the fact that this is meant to be a Christmas holiday for our family and we paid so much money yet and instead it’s been one problem after another and being left to feel dismissed and very sad for our daughters. Would have thought that customer service would be an urgent matter to the company but obviously not. My daughter have woken up this morning with bites on their body. Building works and also no housekeeping done. No one has come to even clean the bathroom where the cockroach was.

Don't stay here

Nota de Tripadvisor 1.0/5

Tianna D Valoración certificada de TripAdvisor

Very dirty and staff wouldn't do anything bout this which was disappointing. On arrival to room we walked in and there were holes in the walls, open lollies on the carpets, stains all over the couches and pillows, cigarette buts on the table, makeup stains on the walls, dirty dishes etc. I've also never stayed in a place that DOESN'T offer FREE house keepkeeping.. especially coming from another state this was all a big shock to us. Dirty dirty dirty do not stay here!..

Dear Tianna, Thank you for your feedback. We sincerely apologise for the cleanliness issues you encountered during your stay. Based on our records, our team did revisit and address the concerns; however, we deeply regret that we were unable to meet your expectations and ensure your complete satisfaction. Your experience is not reflective of the standard we aim to provide, and we take your feedback seriously to prevent such occurrences in the future. If there is anything further you'd like to discuss, please don't hesitate to contact us directly. Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

No room service, Threatened by security

Nota de Tripadvisor 1.0/5

Nathan H Valoración certificada de TripAdvisor

It was an absolute pain to stay here. We went during schoolies which meant we had to check in every time we entered the hotel. Security threatened to evict us at 1am after accusing us of throwing a can off the roof and after talking to the building management refused to remove the warning for something my room didn’t do. There was no room service throughout our stay which meant we had to empty our own bins and stock up on toilet paper. Unbelievable!

Mantra towers of chevron

Nota de Tripadvisor 3.0/5

Jemma311986 Valoración certificada de TripAdvisor

Stayed a mantra of chevron. While the 2 bedroom appartment was ok the bond you have to pay is crazy . They hold the bond payment for up to 30 days even after you left . Friends had to ring to remind them of the bond being held for whatever reason . Pretty crazy to hold bond payments for this long. Rooms can’t be guaranteed close together so could be in different towers and can’t access each others levels so makes hanging out hard.

Dear Jemma, Thank you for sharing your feedback! We apologize for the inconvenience you experienced regarding the bond payment and the challenges with room proximity. We understand that these issues can be frustrating and will take your comments into consideration for improving our processes. While we try our best to accommodate requests for rooms close to one another, please note that room allocation is subject to availability and the unique check-in/check-out dates of each guest. We're sorry for any inconvenience this caused during your stay. We hope to welcome you back again and provide a more seamless experience. Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Great Location and Accomodation

Nota de Tripadvisor 4.0/5

Kristie F Valoración certificada de TripAdvisor

our accommodation was located right near cavil avenue, it was easy to find, had great parking and the bed were comfortable and the showers were good too both important things to me. I would highly recommend this place especially for families

Dear Valued Guest, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the great location, comfortable beds, and showers during your stay. It's also fantastic to know that our parking facilities were convenient for you. We truly appreciate your recommendation, especially for families, and look forward to welcoming you back in the future! Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 877 opiniones 9/10 Ubicación
  • 1.232 opiniones 5.3/10 Habitación
  • 532 opiniones 7.1/10 Servicio
  • 51 opiniones 3.4/10 Internet
  • 514 opiniones 2.7/10 Limpieza
  • 466 opiniones 4.2/10 Comodidad
  • 88 opiniones 3.9/10 Área de Bienestar
  • 85 opiniones 3.9/10 Comida

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Surfers Paradise

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.