Mantra Southport Sharks Hotel 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.6/5 1.149 beoordelingen

Mantra Southport Sharks Hotel - Image 1
Mantra Southport Sharks Hotel - Image 2
Mantra Southport Sharks Hotel - Image 3
Mantra Southport Sharks Hotel - Image 4
Melia Ct, 4215 SOUTHPORT, Australië

Omschrijving

Extras van het hotel

  • Conferentie- en evenementencentrum Southport Sharks

  • Dicht bij Gold Coast University Hospital

  • Dicht bij Griffith University

  • Toegang tot alle faciliteiten van Southport Sharks (fitnessruimte/club)

  • Splinternieuw hotel.

Onze accommodaties

Hotel locatie

Mantra Southport Sharks Hotel

Melia Ct
4215 SOUTHPORT
Australië

Gps:-27.956087, 153.384131

Telefoon
Fax +61 7 5532 9101

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.6/5  1.149 beoordelingen

TripAdvisor score  4.1/5  485 beoordelingen

Certificaat van uitmuntendheid 2025

Good but little things could make a big difference

Tripadvisor-waardering 4.0/5

Melissa Y Gecertificeerde beoordeling door TripAdvisor

Well located however not clear where Accor plus dining benefits offered. Not a dark room at night but they came to fix the curtain so it did improve. Room and Bathroom were a good size with a place for the suitcase. I ordered room service several times which was great food and service. I would recommend this and do this if I stay here again. One night I had dinner at the club. However they were so busy I ate at a table with the previous persons plate still there. It was not cleared before I left.

Great location close to the hospital

Tripadvisor-waardering 4.0/5

Kristi M Gecertificeerde beoordeling door TripAdvisor

I would stay here again. I wasn't a fan of the sink not being directly in the bathroom, but for a compact room they did well. I also would have appreciated breakfast starting at 6:30. I don't really enjoy having to eat in my room. It also felt like they were looking for extra money and savings wherever they could. It wasn't all that clear on the breakfast form what was included in the free breakfast and what was going to cost extra.

Location Location

Tripadvisor-waardering 5.0/5

Bob M Gecertificeerde beoordeling door TripAdvisor

Everything was easy. I was a late arrival, and the Korean Manager was excellent. He knew his job inside out. All the staff were good, and the stay was perfect. It was in the right position, close to Surfer Paradise in one direction and Theme parks in the other. The club food was excellent, and the coffee outside the front door was perfect.

What a pleasant surprise

Tripadvisor-waardering 5.0/5

Jacolas Gecertificeerde beoordeling door TripAdvisor

I had looked at this accommodation many times but never booked because it was out of the way and I assumed not close to amenities, resturants, etc. However I was pleasantly surprised how close the sharks club is. Dinner and breakfast there was excellent. The room was fabulous, so neat, clean and a very comfortable bed. Staff were friendly and prompt. I've already recommended another stay here with friends. Thank you! 5 stars.

BAD EXPERIENCE

Tripadvisor-waardering 1.0/5

890deannet Gecertificeerde beoordeling door TripAdvisor

Receptionist welcoming, management very unhelpful. I had accidentally booked my room through a site which I thought was the Mantra (I now know it wasn’t their site and the company I did book through has a 1 star review rating on Trip Advisor), who advertised in AUD but charged in USD resulting in the very simple room costing $430 for one night. On arrival I told the receptionist what had happened and she was apologetic and I asked if she had a phone number for the company who did the booking. She said she didn’t know but she would ask management who basically said there is nothing we can do because it’s been booked through a third party. I accepted this (although I feel that the hotel should have responsibility being that they are allowing these companies to make bookings on their behalf) and thanked her and said I would put in a dispute with my bank. As I was walking to my room I heard her chasing after me so I returned around and asked if everything was ok to which she replied, my manager heard you say that you were going to dispute it and if you are you need to pay for another room because if you put in a dispute we won’t get our money either. I clearly was not going to pay another $330 (the hotel’s direct rate) and was nervous that they would cancel my room and I would have nowhere to stay for the night so told her that I wouldn’t dispute it. I completely understand having to deal with the third party but when you can’t contact the third party surely the hotel has some responsibility to ensure that the people they are allowing to accept bookings on their behalf are doing the right thing by their customers.

Good morning Deanne, Thank you for sharing your experience with us. I appreciate you taking the time to provide feedback, and I'm sorry to hear that your stay was affected by the booking process. I'm glad to hear that our receptionist provided a warm welcome and was empathetic to your situation. I understand how frustrating it can be when unexpected charges arise, especially when dealing with third-party booking sites. To clarify, our team aimed to provide guidance on how to address the issue with the third-party booking site. We suggested that disputing the charge through your bank could lead to a lengthy process, which is why we recommended reaching out to the booking company directly for a quicker resolution. Our intention was to help you avoid any additional inconvenience. However, I regret that this was not communicated more clearly, and I apologise if our response added to your concerns. While we strive to ensure that our guests have a seamless experience, we are limited in our ability to intervene when bookings are made through third-party sites, as we do not have control of their policies. We encourage our guests to book directly with us to avoid such issues, as this allows us to ensure that everything is handled smoothly from start to finish. I do understand that it can be challenging to navigate the various options available online, and I'm sorry that this resulted in a less-than-ideal situation for you. Please rest assured that your feedback has been shared with our team to improve our communication in the future. If you have any further concerns or if there's anything else we can assist with, please feel free to reach out to me directly. Thank you again for your understanding, and I hope we have the opportunity to welcome you back in the future under better circumstances. Kind regards, Courtney General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 350 beoordelingen 9.5/10 Locatie
  • 688 beoordelingen 8.4/10 Kamer
  • 595 beoordelingen 9/10 Service
  • 9 beoordelingen 6.7/10 Wifi
  • 386 beoordelingen 8.8/10 Netheid
  • 295 beoordelingen 7.4/10 Comfort
  • 205 beoordelingen 8.6/10 Voorzieningen
  • 186 beoordelingen 7/10 Eten

Mogelijk gemaakt door Trustyou

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Al onze hotels in Southport

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.