Mantra Southport Sharks Hotel 4 étoiles

Note Avis clients (Note ALL) 4.6/5 1 247 avis

Mantra Southport Sharks Hotel - Image 1
Mantra Southport Sharks Hotel - Image 2
Mantra Southport Sharks Hotel - Image 3
Mantra Southport Sharks Hotel - Image 4
Melia Ct, 4215 SOUTHPORT, Australie

Description

Les plus de l'hôtel

  • Centre de conférence et d'événement Southport Sharks

  • A proximité de l'hôpital universitaire de Gold Coast

  • A proximité de l'université Griffith

  • Accès à tous les équipements de Southport Sharks (salle de sport/club)

  • Nouvel hôtel.

Nos hébergements

Localisation de l'hôtel

Mantra Southport Sharks Hotel

Melia Ct
4215 SOUTHPORT
Australie

GPS:-27.956087, 153.384131

Téléphone
Fax +61 7 5532 9101

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.6/5  1 247 avis

Note TripAdvisor  4.0/5  484 avis

Certificat d'excellence 2024

Great location close to the hospital

Note TripAdvisor 4.0/5

Kristi M Avis TripAdvisor

I would stay here again. I wasn't a fan of the sink not being directly in the bathroom, but for a compact room they did well. I also would have appreciated breakfast starting at 6:30. I don't really enjoy having to eat in my room. It also felt like they were looking for extra money and savings wherever they could. It wasn't all that clear on the breakfast form what was included in the free breakfast and what was going to cost extra.

Location Location

Note TripAdvisor 5.0/5

Bob M Avis TripAdvisor

Everything was easy. I was a late arrival, and the Korean Manager was excellent. He knew his job inside out. All the staff were good, and the stay was perfect. It was in the right position, close to Surfer Paradise in one direction and Theme parks in the other. The club food was excellent, and the coffee outside the front door was perfect.

What a pleasant surprise

Note TripAdvisor 5.0/5

Jacolas Avis TripAdvisor

I had looked at this accommodation many times but never booked because it was out of the way and I assumed not close to amenities, resturants, etc. However I was pleasantly surprised how close the sharks club is. Dinner and breakfast there was excellent. The room was fabulous, so neat, clean and a very comfortable bed. Staff were friendly and prompt. I've already recommended another stay here with friends. Thank you! 5 stars.

BAD EXPERIENCE

Note TripAdvisor 1.0/5

890deannet Avis TripAdvisor

Receptionist welcoming, management very unhelpful. I had accidentally booked my room through a site which I thought was the Mantra (I now know it wasn’t their site and the company I did book through has a 1 star review rating on Trip Advisor), who advertised in AUD but charged in USD resulting in the very simple room costing $430 for one night. On arrival I told the receptionist what had happened and she was apologetic and I asked if she had a phone number for the company who did the booking. She said she didn’t know but she would ask management who basically said there is nothing we can do because it’s been booked through a third party. I accepted this (although I feel that the hotel should have responsibility being that they are allowing these companies to make bookings on their behalf) and thanked her and said I would put in a dispute with my bank. As I was walking to my room I heard her chasing after me so I returned around and asked if everything was ok to which she replied, my manager heard you say that you were going to dispute it and if you are you need to pay for another room because if you put in a dispute we won’t get our money either. I clearly was not going to pay another $330 (the hotel’s direct rate) and was nervous that they would cancel my room and I would have nowhere to stay for the night so told her that I wouldn’t dispute it. I completely understand having to deal with the third party but when you can’t contact the third party surely the hotel has some responsibility to ensure that the people they are allowing to accept bookings on their behalf are doing the right thing by their customers.

Good morning Deanne, Thank you for sharing your experience with us. I appreciate you taking the time to provide feedback, and I'm sorry to hear that your stay was affected by the booking process. I'm glad to hear that our receptionist provided a warm welcome and was empathetic to your situation. I understand how frustrating it can be when unexpected charges arise, especially when dealing with third-party booking sites. To clarify, our team aimed to provide guidance on how to address the issue with the third-party booking site. We suggested that disputing the charge through your bank could lead to a lengthy process, which is why we recommended reaching out to the booking company directly for a quicker resolution. Our intention was to help you avoid any additional inconvenience. However, I regret that this was not communicated more clearly, and I apologise if our response added to your concerns. While we strive to ensure that our guests have a seamless experience, we are limited in our ability to intervene when bookings are made through third-party sites, as we do not have control of their policies. We encourage our guests to book directly with us to avoid such issues, as this allows us to ensure that everything is handled smoothly from start to finish. I do understand that it can be challenging to navigate the various options available online, and I'm sorry that this resulted in a less-than-ideal situation for you. Please rest assured that your feedback has been shared with our team to improve our communication in the future. If you have any further concerns or if there's anything else we can assist with, please feel free to reach out to me directly. Thank you again for your understanding, and I hope we have the opportunity to welcome you back in the future under better circumstances. Kind regards, Courtney General Manager

Nice stay

Note TripAdvisor 4.0/5

Phillipa B Avis TripAdvisor

Comfortable room, standard size with a king sized bed. Room nice and quiet which surprised us, since we were so close to the large Sharks club on a Saturday night. Hotel was central and easy to find, near Gold Coast hospital. We only stayed the one night, as we were on GC for family visit, but happy to stay again.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 362 avis 9.6/10 Site
  • 783 avis 8.6/10 Chambre
  • 685 avis 9/10 Service
  • 11 avis 5.9/10 Internet
  • 460 avis 8.9/10 Propreté
  • 323 avis 7.7/10 Confort
  • 236 avis 8.7/10 Installations
  • 214 avis 7.8/10 Repas

Dispensé par Trustyou

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.