Breakfree Imperial Surf 3 étoiles

Note Avis clients (Note ALL) 4.3/5 412 avis

Breakfree Imperial Surf - Image 1
Breakfree Imperial Surf - Image 2
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80 The Esplanade, 4217 SURFERS PARADISE, Australie

Description

Les plus de l'hôtel

  • Situé en face d'une plage de surf surveillée.

  • A quelques minutes à pied du centre commercial Cavill

  • Appartements indépendants et spacieux avec vue sublime sur l'océan.

  • Navette pour toutes les grandes attractions

  • A 10 minutes en tramway du centre commercial Pacific Fair, des restaurants et du casino

Nos hébergements

Localisation de l'hôtel

Breakfree Imperial Surf

80 The Esplanade
4217 SURFERS PARADISE
Australie

GPS:-27.996665, 153.430021

Téléphone

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Wifi
  • Etablissement entièrement non-fumeurs

2 piscines

Take a dip in the resorts indoor and outdoor heated pools.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  412 avis

Note TripAdvisor  4.0/5  806 avis

Great location but lots of renovations going on

Note TripAdvisor 4.0/5

AshleyKKee Avis TripAdvisor

Booked a deluxe 2 bedroom and room was nicely renovated. There was a lot of renovations going on which made accessing the hotel when we first got there complicated. There was also only 1 of the 3 lifts working while we were there which often made the wait quite long, I understand that these things happen but after speaking to some of the residents it had been like this for a number of weeks so we should have been notified prior to arriving. Overall the room was nice and the amenities were good so we would book again

Thanks for taking the time to comment on your recent stay. We are sorry that their were issues with the lift and we do hope to welcome you back again soon.

Direct booking process flawed, terrible lifts(no redundancy in a high rise), nice room.

Note TripAdvisor 3.0/5

Aussie Glenn B Avis TripAdvisor

Each apartment is individually owned and furnished. I stayed in Apartment 3D, Deluxe Ocean View. We have stayed in this apartment previously. We like this room, it is on a lower floor, nicely furnished, quiet, with heavy blockout curtains. The room scored a 9 out 10. The reason for the 3 star review is owing to the booking process and hotel facilities. I have a fear of heights, and this hotel is 41 storeys high. As I mentioned I have stayed in 3D before and we wished to book this particular unit again as its nice and only on level 3. I booked direct with the Hotel (All Accor chain), but was told I could only put in a request for that room, I also added request for a room below level 10. I subsequently called the hotel a few days prior to arrival to enquire which room I was allocated, I was told that they would not tell me and that rooms are only allocated on the day, I said well can you confirm at least that I will not be higher than level 9, again I was told no we can't. When I mentioned my concern and fear of heights all I was told was "Well maybe you should consider cancelling the booking, and search alternatives", OMG. On check in luckily I was allocated the apartment I requested, but believe the hotel caused me unnecessary angst. There needs to be a process where returning guests can book a particular apartment, I could arrange my travel dates around the apartment availability. Also the hotel only had 1 of the 3 lifts operating during our 9 night stay. The hotel is 41 storeys high, this caused long wait times, with the lifts often full. I was also concerned there was no redundancy, if this lift broke down, hundreds of guests and residents would be stranded. The surrounds of the hotel were untidy and cluttered with construction.

Thanks for taking the time to comment and rate your recent stay. It is unfortunate that we even as a repeat guest are not able to guarantee a room, owners can at the last minute book their apartment and or what has happened in the past, a maintenance issue can cause issues where all bookings need to be moved. We do try our best, and we do advise guests that should you need to be guaranteed a room, we advise we are not able to take the booking on these terms , but as mention we do try our upmost to meet all requests. We are sorry to hear of the issues of the lifts, this was something that we didn't know of issues until it happened. We do once again thank you and we do hope to welcome you back again soon.

Did not get what promised at time of booking

Note TripAdvisor 2.0/5

Fearless66046273474 Avis TripAdvisor

I paid for ocean and city view but got only ocean view. When explained same to the staff they said there would be extra cleaning fees which is not fair because i booked before hand correctly then why should i be bothered. Moreover, i had only 2 days free with me in which one day would be moving for which i had to pay. Also, curtains were torn, tables had scratches, tv didn’t had internet connection can’t watch netflix . Customer service is very poor. Lifts were getting repaired so, lots of people adjusting in 2 lifts. Mind it, this is weekday still. I did not enjoy at all. What i thought and what i got were totally different

Thanks for taking the time to place your comments. As you wanted to move rooms during your stay the price that you paid for included a cleaning and linen for the one apartment, if you wanted to move rooms there would be 2 cleans involved and therefor we are sorry we would need to charge you for this. We are sorry our TV's don't have Netflix, but I am glad you were able to look at the lovely ocean from your apartment. We do try and meet all guests requests and I am sorry we were not able to meet your requests for City Views. We do hope to welcome you back again soon. Kind Regards Nicki Blackley

Ideal location but lacking quality

Note TripAdvisor 2.0/5

Mitchell A Avis TripAdvisor

Second time staying here, although the first time was great, which led to rebooking, the second time was beyond ordinary. Firstly with 3 elevators, 1 was only working 50% of the time, meaning we would have to walk up and down 30+ flights of stairs constantly. Secondly when trying to relax, we couldn’t use the sauna as it was “out of order” majority of the time and only opening back up on our last day of stay, this was just frustrating. Spent my relaxing time trying to watch tv, however the wifi would connect to the tv, so I couldn’t watch the shows I was actually interested in viewing. Was not a big fan on the additional cockroach and moth roommates that come with the booking of the room, had to buy additional bug spray just to not wake up with one beside me.

Thanks for taking the time to comment on your recent stay, Yes I am sorry that they did have issues with the lifts and I was not aware that the Body Corporate who looks after the building had issues with the Sauna, The WiFI only does work on your phones and Ipads, not the TV. I do hope that you let reception know of you concerns in regards to the cockroach, as all units were recently sprayed. We do hope to welcome you back again. Kind Regards Nicki Blackley

Bien situé et fontionnel

Note Avis clients 4.0/5

Nadege En famille - Avis confirmés ALL

Appartement agreable avec une superbe vue.Staff accueillant et disponible. Dommage que les parties communes comme le hall d'entree et ascenceur soit pas tres propre Sinon je recommande

Dear NADEGE D., We very much appreciate your comments regarding your stay at the BreakFree Imperial Surf Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 224 avis 9.5/10 Site
  • 374 avis 7.1/10 Chambre
  • 166 avis 7.1/10 Service
  • 28 avis 2.9/10 Internet
  • 126 avis 3.7/10 Installations
  • 122 avis 5.2/10 Propreté
  • 58 avis 5/10 Piscine

Dispensé par Trustyou

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