The Watson Adelaide - Art Series

Dear traveltenSydney, I want to thank you for choosing to stay with us here at The Watson - Art Series Adelaide. To be chosen for the venue to spend your valuable leisure time with so many great venues here in South Australia is not something we take lightly. We aim to provide an amazing guest experience for all of our guests and I do hope you had a fantastic stay. We are in the process of getting room upgrades done very shortly. I will address the housekeeping issues with the team. There is charge back facility from Nest the restaurant just behind the hotel and hence we do take the $100 deposit to cover that, car parking and also the accommodation. The team are committed to continual improvement and as such we will get changes made to address any shortfalls so we can improve our future guest experiences. Thank you again for choosing to stay with us here at The Watson and I do hope to welcome you back soon. Kind Regards Sushant Sharma

Dear Elissa, I hope you are well and doing great. I would like to say thank you for sharing your experience at The Watson Adelaide. We aim to provide a great guest experience here at The Watson and I apologise that we let you down in this instance. Unfortunately, the hotel was at 100% occupancy on the day of your arrival and there were no previous request for your room to be allocated on a higher floor. The team allocated you a studio room on Level 1 which had a courtyard, so you can sit outside as you were here for 9 nights. I sincerely apologies as you thought you have not been given any preference. I personally spoke with you the following morning to ensure you slept well as you were worried of getting disturbed on level 1. You advised that yes, you managed to sleep well and decided to continue to stay with us. The Cafe is a separate entity which does not belong to us. We were as shocked as you are when we were told that they will not be open anymore. The team did their best to turn around your experience, however we are very sorry that you left disappointed. While I respect your sentiment with regards to not returning to our property, I do hope you will give us a second chance. Kind Regards Sushant Sharma

Dear Thewalters5, I hope you are well and doing great. Firstly, I would like to say Thank you for sharing your feedback with us. I would like to take this opportunity to personally apologise to you as we did not meet your expectations. We are working towards getting our rooms upgraded very shortly. I am very sorry that you had to go offsite to buy a beer. We do have room service available from Nest restaurant which is located next to our hotel. As per the instructions in our online compendium which was given to you at the time of check in, it would have been delivered to you and charged back to the room. Yes, i admit that there was a leak in the lift which has been fixed after. That lift was left out of operation to avoid any incident. The team are committed to continual improvements and as such we will get changes made to address any shortfalls so we can improve our future guest experiences. Kind Regards Sushant Sharma

Hello Fendi, Thank you for sharing your feedback. We aim to provide an amazing guest experience for all of our guests and I am glad to hear that you enjoyed your time here with us at The Watson - Art Series Hotel. Me and my team look forward to welcoming you back for your future stay. Kind Regards Sushant Sharma General Manager

Hello Trudy, Thank you for sharing your feedback and your loyalty. Its was great to see your booking again. I am glad to hear that you enjoyed your time here with us at The Watson - Art Series Hotel once again. Me and my team look forward to welcoming you back for your future stays. Kind Regards Sushant Sharma General Manager