The Chen Melbourne - Art Series 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 727 comentários

The Chen Melbourne - Art Series - Image 1
The Chen Melbourne - Art Series - Image 2
The Chen Melbourne - Art Series - Image 3
The Chen Melbourne - Art Series - Image 4
850 Whitehorse Road, 3128 BOX HILL, Austrália

Descrição

Extras do hotel

  • Vistas ininterruptas da piscina no 24.º piso para a zona empresarial

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • A 5 minutos a pé do Hospital Privado de Epworth e do Hospital Box Hill

  • a curta distância de departamentos de agências governamentais federais, estatais e locais.

As nossas opções de alojamento

Localização do hotel

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Austrália

GPS:-37.817567, 145.118462

Telefone
Fax +61 3 9131 0201

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado

Piscina

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.3/5  727 comentários

Classificação do TripAdvisor  4.3/5  591 comentários

Certificado de excelência 2025

Poor customer service, nonexistent housekeeping

Nota Tripadvisor 3.0/5

Daphne W Família - Avaliação com certificação TripAdvisor

I booked this hotel for my parents and wrote in to tag their name to the stay. I got a reply back saying I had booked a member rate and therefore would have to pay extra to do so. I wrote back saying I had booked a non member rate and to check again. I get no reply for a week and then two days before check in, a response saying that they had checked and saw that I had booked the 'lowest available rate at the time'. Like, what is this response? Does not address the issue, doesn't apologise for the error, still unclear whether my parents are going to be able to check in or not. I ended up adding my parents name to the booking myself online and never heard back from customer service again. Shoddy service, zero effort, do not recommend. The stay itself was uneventful but my parents always met with an engaged dial tone whenever they tried to contact housekeeping. They ended up getting new towels themselves from a nearby cabinet. I will be putting my parents in the Avani nearby instead. Highly recommend them to others instead of this place.

Dear Daphne, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Good for local hospitals, comfy rooms

Nota Tripadvisor 3.0/5

Holly_2tubbycats Negócios - Avaliação com certificação TripAdvisor

Visited whilst working at local hospitals. As a gold Accor member I received welcome drink and treats thank you. Good service from staff but not the usual Accor warm friendly welcome from other hotels like Novotel/Sebel/Pullman etc. Clean large room with good wifi. Hot shower with lovely soaps and moisturiser on bulk dispensers. No housekeeping but wasn’t an issue for my short stay. Good location near hospitals and shops if you want to eat your way through the awesome asian eateries.

Dear Holly, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel again soon with a warmer welcome. Sincerely,

A Perfect Stay – Looking Forward to Coming Back!

Nota Tripadvisor 5.0/5

Cruiser15127057613 Avaliação com certificação TripAdvisor

This is our second time staying here, and my husband and I absolutely love it. The balcony offers an open view, and the room design and facilities are stylish and well-appointed. The toiletries are of high quality with a scent we really enjoy. The service is excellent, and both the gym and swimming pool are great. It would be even better if there were a hot water pool and a sauna. Looking forward to our next visit!

Dear Tea, We very much appreciate your wonderful comments regarding your recent stay with us. It is always a pleasure to receive positive feedback about our team and our facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Madeleine

It is like coming home each time we stay here!

Nota Tripadvisor 4.0/5

Jodes A Avaliação com certificação TripAdvisor

We stay at the Chen at least 3 - 4 times a year, as it is close to where our son lives. We have been doing this for several years now and it is wonderful to return each time and the little touches that the hotel provides. It is only small, but we prefer mugs for tea and coffee, the hotel ensures they are in our room each stay, even though they are not in every room anymore. As gold Accor members, there is always a welcome gift, which includes drinks for both of us. It always surprises me when some Accor hotels only provide one drink for the member not the partner. And a handwritten note welcoming us back. Our granddaughter spends some nights with us, this is never a problem, they are happy to provide whatever we need to accommodate this. The location is excellent! Next door to Box Hill Central, easy access to a tram straight into the city or the train. Lots of shops for anything you need plus close to Doncaster and Chadstone. Great restaurants with a variety of choice. The only issue we have had is that sometimes housekeeping can be a bit hit and miss, this varies between visits, and it is not often enough that we would choose somewhere else to stay at present. When we have had problems the on-duty manager is always receptive, last visit they came up quite late to help us troubleshoot a problem with the TV. It is one of the most welcoming hotels we have stayed at.

Dear Jodes, We very much appreciate your comments regarding your return stay with us. It is always a pleasure to receive positive feedback from our valued return guests. I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you again soon for your next visit. Sincerely,

Great location and prompt staff

Nota Tripadvisor 5.0/5

Departure159730 Avaliação com certificação TripAdvisor

Hotel is in a good location at Box Hill. Great amenities and public transport nearby. Staying at this hotel as it was near a wedding I was attending. The iron I was using was faulty, and I went down to ask for a new one as I needed one ASAP and staff was quick to respond and replaced the iron. Same thing when my TV froze and needed a reset. They were quick to react. Thanks to the staff for their promptness.

Thank you for the great review of our hotel and our staff. We are glad that you enjoyed your stay and hope to welcome you again. Sincerely,

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 485 comentários 8.3/10 Localização
  • 642 comentários 7.2/10 Quarto
  • 501 comentários 8.1/10 Serviço
  • 7 comentários 6.1/10 Internet
  • 265 comentários 5.6/10 Limpeza
  • 117 comentários 8.5/10 Atmosfera
  • 82 comentários 8.1/10 Piscina
  • 23 comentários 2.9/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.