Novotel Melbourne Glen Waverley 4 estrelas

Nota clientes Avis (Classificação ALL) 4.4/5 1.647 comentários

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Novotel Melbourne Glen Waverley - Image 1
Novotel Melbourne Glen Waverley - Image 2
Novotel Melbourne Glen Waverley - Image 3
Novotel Melbourne Glen Waverley - Image 4
285 Springvale Road, 3150 GLEN WAVERLEY, Austrália

Descrição

Extras do hotel

  • O serviço de quartos não se encontra disponível

  • WIFI, espaço de trabalho, TV com centro multimédia de 32"

  • 7 espaços versáteis para eventos

  • A 2 minutos da estação, a 35 minutos de carro da cidade

  • Opções de restaurantes, lojas e cinema nas proximidades

As nossas opções de alojamento

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Localização do hotel

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Austrália

GPS:-37.881154313213116, 145.16462392521382

Telefone
Fax +61 3 8561 2345

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

THE BUTCHERS BENCH

Desfrute de uma bebida no The Butchers Bench, com uma vasta seleção de vinhos, cervejas, bebidas espirituosas e cocktails. O menu de refeições ligeiras inclui ainda snacks quentes e frios.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.4/5  1.647 comentários

Classificação do TripAdvisor  4.3/5  1.325 comentários

Honestly terrible

Nota Tripadvisor 1.0/5

Alpha U Avaliação com certificação TripAdvisor

Besides checking in everything else was sub standard for Novotel, bins left unplaced in bathroom, body wash and shampoo facing the wrong way in the racks so you couldn’t tell what product to use. Some effort required to turn them around as they were firmly in place. Then the smell. First floor above the restaurants below the smell of cooking grease and oils soaked in the room until the early hours of the night. It got so bad I had an asthma attack something that I haven’t experienced in years. When I complained I was told the hotel was full and they couldn’t move me. I was instructed they had put in extractors but these were not working as well as they’d hoped.

Dear Alpha, Thank you once again for taking the time to share your experience. I am truly sorry that your stay did not meet the standards you rightly expect from us. Regarding the housekeeping concerns you raised, we have reviewed the photos provided and noted that what we observed differed from how the issue was described. However, we genuinely value your input, and your feedback will certainly assist our team in strengthening our room presentation standards and improving attention to detail. With regard to the cooking odours, I sincerely apologise for the discomfort and distress caused. In situations where the hotel is operating at full occupancy, a room move may not always be possible despite our best efforts. In such circumstances, our team implements corrective actions such as positioning additional extractors to help minimise and remove odours as quickly as possible. I understand this did not resolve the issue to your satisfaction during your stay, and I am sorry for that. Please know that we always encourage guests to inform us immediately if something is not right so we can take prompt action to assist—whether through a room move when available or alternative solutions to ensure your comfort. Your feedback is invaluable to us, and we are using it to review and improve our procedures across both housekeeping and engineering teams. I would welcome the opportunity to speak with you directly should you wish to discuss your experience further. Warm regards, James David General Manager

Don’t take it quietly

Nota Tripadvisor 2.0/5

142laurels Avaliação com certificação TripAdvisor

I was given the worst view room 223. Looking into the industrial machine area of the hotel Barely any sky just the equipment area. May as well have put me in the basement. I asked for an another room and was given 612 with a nice view. Why not give me that room first? Exactly the same size room and decor. I’d hate to think it was because i was solo female and the reception may have thought he could get away with it. Shame on you Novotel. Never again.

Just okay

Nota Tripadvisor 3.0/5

Melaine H Família - Avaliação com certificação TripAdvisor

Hotel was good but it was extremely disappointing to find out we had to pay $32 to park overnight. I can see in previous posts you claim this is because you’re close to the glen shopping centre. I don’t believe this is a justifiable response. Since the accomodation is not in the CBD most people who stay will require a carpark and therefore should be factored into your rates.

Super amazing as always, but still surprise with new features.

Nota Tripadvisor 5.0/5

AndrewAustralian Romântica - Avaliação com certificação TripAdvisor

One of the best 4 star hotels I have ever stayed at. Kavita the Customer relations manager is super helpful. This stay was longer than usual. She purchased a drier rack for me in her own time. I love the way they have pillow menu. Indian food in restaurant is the best I have ever had, except for an Indian restaurant near the Novotel in Edinburgh. Breakfast is amazing. Great food and great variety. Staff are super kind, and remember my given name. Parking is super convenient under the hotel too. Train station and large shopping area are 10 minutes casual walk away. Reception is always happy to help. Overall it is like you feel when visiting a close relative who really welcomes your visit.

Dear Andrew, Thank you so much for your fantastic feedback and for choosing to stay with us again. We’re thrilled to hear that your experience at Novotel Glen Waverley continues to exceed your expectations. It’s especially wonderful to know that Kavita the Front Office Manager and our team made such a positive impression by going above and beyond to assist you during your extended stay. We’re glad you enjoyed our pillow menu, breakfast variety, and the Indian cuisine at our restaurant. Your kind words about our convenient parking, proximity to the train station and shopping, and our welcoming reception team truly mean a lot. We aim to create a warm, welcoming atmosphere, and it’s heartening to hear that you feel as comfortable here as visiting a close relative. Thank you so much for your fantastic feedback and for your continued support as a Platinum member of ALL-Accor Live Limitless. We look forward to welcoming you for many more stays with us! Warm Regards, Ashan Abeykoon General Manager

Caro pelo que oferece

Nota Tripadvisor 3.0/5

williamf51 Avaliação com certificação TripAdvisor

A acomodação e muito boa, quarto com bom tamanho, bancada de trabalho com cadeira confortável, cama excelente e banheiro adequado. Nada a reclamar sobre o quarto. A avaliação foi média principalmente pelo preço exagerado do café da manhã, piscina muito pequena e valor da diária exagerado pelo que oferece. Hotel ideal para ficar principalmente no inverno, pois tem um complexo anexo com restaurantes, boliche e cinema.

Dear William F, Thank you for your enjoyable review of the hotel. The hotel is well placed and contains numerous great restaurants and entertainment surrounding the hotel, just minutes away. We look forward to seeing you again at Glen Waverley. Kind regards, Andrew Maynard General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 480 comentários 9.1/10 Localização
  • 697 comentários 7.9/10 Quarto
  • 815 comentários 8.6/10 Serviço
  • 15 comentários 5.9/10 Internet
  • 322 comentários 7.3/10 Comida
  • 286 comentários 8/10 Limpeza
  • 212 comentários 7.1/10 Pequeno-almoço
  • 137 comentários 5.8/10 Custo Benefício

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.