Peppers Craigieburn Resort

For paying over $430 per night it is not even four stars - the rooms are so small, not what we expected for the price.Your arrival down the driveway is pot holed riddled. Many corridors are cold with insufficient heating and the in room airconditioner is useless. The bathrooms are tiny. The restaurant is super expensive and the included breakfast is no better than that served in a cheap motel. They don’t even have daily newspapers avaible at all ! Only good points , it was quiet , comfortable beds and nice location, but would never stay sgain.

We had the most relaxing time in this beautiful setting. We loved the history of the place, the beautiful views from any windows, the amazing rooms where we relaxed and read books by the fireplace, in comfy inviting lounges. The staff were so helpful, nothing was a problem, everything was easy - great service. The food we had in the restaurant was amazing!! We ate some of the best meals we've ever eaten! We have every intention of making this our "go to" place for taking time out and relaxing. Can't wait to go back.

Staff were friendly and accommodating at all times. Beautiful surroundings and well kept gardens and lawns. Restaurant meals as well as the Bar food was impressive and do not disappoint. Room and bathroom were both a little too small, however the open loungerooms accompanied with fireplaces, made it comfortable to spend time outside the room.

The facility is very old and tired. Especially the room. Cleaning staff left rubbish in the room before we checked in, and we suspect one of the cleaning staff members was dropping their hair throughout when servicing the room each day. Bathroom floods every time someone has a shower. The restaurant and shared spaces such as Billiards Room etc are quite nice. Service wasn't great - we had food and beverage credit and breakfast included and were told they weren't, then had to argue and prove the point to get breakfast recognised, then bounced around various staff to sort out the credit - this package was made available by the business, guests shouldn't have to jump through hoops to redeem their inclusions.

je m'attendais à quelque chose de mieux pour un hôtel Peppers (j'ai plusieurs expériences positives dans cette chaîne d'hôtel). La chambre était un peu petite. Le balcon n'était pas privatif. La porte du balcon ne fermait pas bien. On entendait les bruits du dehors. l'hôtel ne dispose pas d'un ascenseur. sinon le wifi était ko pour notre dernier jour. les jardins sont magnifiques... c'est un point positif. je ne peux que suggérer une amélioration.