Novotel Wollongong Northbeach 4 étoiles

Note Avis clients (Note ALL) 4.3/5 3 319 avis

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Novotel Wollongong Northbeach - Image 1
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Novotel Wollongong Northbeach - Image 4
2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australie

Description

Les plus de l'hôtel

  • Wifi, TV avec chaînes câblées, balcon dans plusieurs chambres

  • Piscine extérieure chauffée, centre de remise en forme, sauna

  • Restauration à la carte et buffet, terrasse avec vue sur l'océan

  • Spacieux bar du lobby, le Pepe's, proposant des en-cas en bord de mer

  • Navette gratuite vers la ville pour explorer les magasins et restaurants

Nos hébergements

Profitez de nos offres Vol + Hôtel

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Localisation de l'hôtel

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australie

GPS:-34.414486, 150.900293

Téléphone
Fax +61 2 4224 3141

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

WINDJAMMERS RESTAURANT

La réputation de Windjammer s'appuie sur un imposant menu à la carte et buffet, 7 jours/7 pour le petit déjeuner et le dîner. Soirées Seafood Extravaganza vendredi et samedi, vue sur le Pacifique. Possibilité de dîner à l'intérieur et à l'extérieur.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  3 319 avis

Note TripAdvisor  4.0/5  1 194 avis

Not worth it

Note TripAdvisor 2.0/5

Sam S Avis TripAdvisor

After paying 5 star rates the hotel is 3 star at best. They have a monopoly on the area so they can charge whatever they want. We have stayed at this hotel once a year for the last 4 years and it keeps on getting worse. The hotel rooms are deteriorating fast with broken curtains and old furniture, the bathroom and kitchen supplies are absent you have to ask for each item which can take 30mins to come up and you feel like a pain. The worst of all they do not replenish the complimentary bottles of water and when we asked for some they charged us $5 each. Surely when paying thousand plus a night for a room they can supply the basics.

Dear C9993ZZsams, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. I’m truly saddened to hear that your recent stay did not meet your expectations, and I deeply regret any inconvenience you experienced. First, I sincerely apologise for the condition of the rooms and the issues you faced with maintenance and furniture. This is not the standard we strive for, and I appreciate you bringing it to our attention. Please rest assured that we will review this matter with our team to ensure that necessary upgrades and repairs are prioritised. Apologies for the delays in service and the inconvenience you experienced regarding basic amenities. This does not reflect the level of care and attentiveness we aim to provide our guests. Please know that our friendly front office team is available 24 hours a day 7days a week for your convenience. In future, please do not hesitate to reach out to us when issues arise, allowing up the chance to rectify the situation at hand to ensure a comfortable stay. Your loyalty to Novotel Wollongong over the past four years means a great deal to us. We take all guest feedback seriously and will be using your comments to guide improvements in both our service and facilities. We want to ensure that future stays reflect the quality and experience you deserve. Once again, thank you for your feedback. It is our priority to continuously improve, and your insights are invaluable to us. We hope to have the opportunity to welcome you back to Novotel Northbeach Wollongong and exceed your expectations in the future. Sincerely, Novotel Team.

Meh… Adjust your expectations for price

Note TripAdvisor 3.0/5

Becxoxo En famille - Avis TripAdvisor

This hotel is average at best but for the price I would have expected better. A few things: 1. No valet - for $700 a night I don’t want to park my car. Instead after unloading with kids in tow I’m navigating a very tricky car park. 2. Lack of staff - reception was a ghost town. I waited to check in listening to multiple phones ring out. Check out was efficient but clearly understaffed. 3. Room - did all families get put in the same section of the hotel? It sounds like it! We were kept awake with the stomping of children above and screaming next door. The light in the hallway was so bright not even a towel under the door make a difference. A man came into the hallway singing at 11 pm. Doors slamming…. I wanted to complain but didn’t have the energy. There was clearly room to spread people out but all patrons were packed to the elevator end of the hall. 4. Cleanliness - rooms were clean but things were a bit grimy in parts. Our table outside was dirty and the couch was a tad stained. 5. Accor members- I really didn’t feel like there was any special treatment for being an Accor member. Guy at bar didn’t tell me I could get a discount and told me not to charge room. Only found out I’d be eligible for a discount when I got back to my room and read this small piece of paper I got at check in that I was supposed to read… this is a symptom of a lack of staffing. Everyone seemed to busy to assist. All in all it was pretty meh. Writing this review at 4.30 am after being woken by noise and light under door though so maybe our experience will improve with breakfast…

Dear Becxoxo, Thank you for sharing your detailed feedback following your recent stay with us. I truly regret that your experience did not meet your expectations, and I appreciate you taking the time to outline the areas where we fell short. We understand that at the price point of your stay, certain aspects of the experience should feel seamless and elevated. Valet Service: I completely understand how navigating parking, especially with kids in tow, can be a challenge. Staffing and Service: I sincerely apologise for the delays and lack of availability you experienced at reception. I’m saddened to hear that the noise disrupted your rest. For any future stays, please do not hesitate to ask our Front Desk team for a room move, and if occupancy allows we will be more than happy to find an alternative for you via another hotel room away from disturbance or noise. While I’m glad your room was clean, I regret that other areas, like the outdoor table and couch, didn’t meet your expectations. I’ve shared your feedback with our housekeeping team to ensure more attention is paid to these details. As our valued Accor member, you absolutely should have felt recognised and appreciated. I apologise for the missed communication about your benefits and will address this with our team to ensure this information is consistently and clearly conveyed. We truly regret that your stay left you feeling underwhelmed. Your feedback is invaluable as it helps us identify areas for improvement, and we’re committed to making meaningful changes to provide a better experience for all our guests. If you’re open to giving us another opportunity to serve you in the future, please feel free to reach out to me directly at guestrelations@novotelnorthbeach.com.au and I would love the chance to make your next visit much more enjoyable. Thank you again for your candid review. Hope your start to 2025 has been nothing short of fabulous. Sincerely, Anna Guest Relations.

Comfortable Stay with a Few Drawbacks

Note TripAdvisor 3.0/5

B3261HAmichaelv En famille - Avis TripAdvisor

The Novotel offers a great location, close to the beach and fantastic restaurants. The staff were friendly and attentive, and the building was clean and well-maintained. However, I was disappointed that the parking fee was not included, and the mattress was much softer than I prefer, which impacted my sleep quality. Overall, a good experience with minor areas for improvement.

Dear B3261HAmichaelv, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our prime location, the cleanliness of our property, and the friendly service provided by our team. Your kind words are truly appreciated. We regret to learn that the parking fee and the mattress firmness did not meet your expectations. Your feedback is valuable, and we will carefully review these areas to enhance our guests' experience. Should you choose to stay with us again, please feel free to share your preferences ahead of time, and we will do our best to accommodate them. It was a pleasure hosting you, and we hope to welcome you back for an even more comfortable stay in 2025! Wishing you a wonderful New Year's Eve tonight.

Très belle vue

Note TripAdvisor 4.0/5

sysy585858 En couple - Avis TripAdvisor

Une nuit très bien dormi 2 grands lits Vue océan Et réveil avec un perroquet sur la vitre Dîner très bien aussi et petit déjeuner excellent Belle étape avant Sydney Accueil comme les novotel Parking un peu cher Sinon rien a dire Wifi aussi rapide

Dear Sysy585858, Thank you for taking the time to share your experience with us at Novotel Northbeach Wollongong. We're thrilled that you enjoyed the beautiful ocean views and had a restful night's sleep in our cozy queen beds. You had quite the Australian experience with the parrot alarm clock which I am sure brought a unique touch to your stay. We are happy to hear that you found both dinner and breakfast to your liking! We're glad we could be a comfortable step on your journey to Sydney, and we truly appreciate your feedback regarding parking and WiFi speed. Your input helps us improve the experience for our guests, and we’ll certainly look into ways to enhance these areas. We hope to welcome you back to Novotel Northbeach Wollongong again. Sincerely, Novotel Team.

Très mitigé !!

Note Avis clients 1.5/5

Fabrice En famille - Avis confirmés ALL

Le moins bon hôtel que nous ayons connu en Australie... Les chambres sont vieillissantes, le personnel à la réception ne nous donne pas toutes les informations à l'accueil (lieu petits déjeuners par exemple). Le personnel du bar n'est pas du tout agréable et as souriant ; exemple : nous commandons 3 bières et 2 verres de vin ; je dois moi même apporter les boissons à ma table, je demande si je peux prendre un plateau ; la serveuse me regarde avec de gros yeux ; je lui dis soir elle me prête le plateau, soit elle me porte les boissons à ma table = elle me tend le plateau... En revanche, point positif sur le restaurant de l'hôtel et son personnel, dynamique et souriant.

Madame/Monsieur N., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Wollongong Northbeach. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 229 avis 8.6/10 Site
  • 2 108 avis 7.1/10 Chambre
  • 1 569 avis 8/10 Service
  • 123 avis 4.2/10 Internet
  • 962 avis 5.4/10 Confort
  • 629 avis 6.6/10 Propreté
  • 475 avis 4.4/10 Qualité/prix
  • 411 avis 6.9/10 Petit déjeuner

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.