Peppers Cradle Mountain Lodge 4.5 stars

Customer review rating (ALL Rating) 4.3/5 442 reviews

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Peppers Cradle Mountain Lodge - Image 1
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4038 Cradle Mountain Road, 7306 CRADLE MOUNTAIN, Australia

Description

Hotel extras

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

Our accommodation(s)

Hotel location

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
Australia

GPS:-41.595125, 145.927998

Telephone
Fax +61 3 6492 1309

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  442 reviews

TripAdvisor Rating  4.0/5  3,398 reviews

Bad Experience in Cradle Mountain

TripAdvisor rating 2.0/5

MauriceHoo TripAdvisor review

The hotel is badly managed. It is severely understaffed. Every meal is a 30 to 40 minute wait (for a lunch where the Tavern was not crowded at all it was a 50-minute wait) and it was just a huge waste of everyone’s time. It appears they hire a lot of temp staff from other countries (maybe in Australia on a working holiday visa?) and they try to be helpful but are not experienced. If you take into account the price of this hotel, which is higher than many of its competitors in the region, this level of service is really unacceptable.

DON’T DO IT!!!! 5 Star pricing, 2 star delivery.

TripAdvisor rating 1.0/5

BevanMelb TripAdvisor review

If you have read any of the previous reviews, this one will be no different - and yet the management of the hotel continue to make excuses instead of taking any real action! Granted, we stayed at perhaps the busiest time of the year, meaning we paid over $900 per night - however what we received in terms of delivery from this ‘motel’ was worth less than $200. They have no right to charge this amount of money, no matter the time of the year. The ONLY good thing about this ‘motel’ is the location - it is incredibly convenient for getting to the start of the walking trails. From there, everything is appalling. The welcome at the front desk was icy! I think she felt she was doing us a favor by checking us in. Then you get to the room - if the complete lack of investment in maintenance of the property was not completely evident from the main building (timbers rotting, bird droppings everywhere, furniture scratched and falling apart etc.), it sure is from the exterior of the cabins. Then inside we found no WiFi, no air-conditioning and no TV. The excuse for this from management is that they are offering an outback retreat, but I’m sorry, for $900 a night, I want the option of having a cool bedroom to sleep in and some entertainment when it is raining outside and I can’t leave my room!! And then, because we are in the middle of nowhere and there aren’t any other options, we eat at the Tavern - the icy lady at reception told us that they were quiet and there would be no issue getting a table. We arrived at 6.30pm and got the last table - from there it was mayhem with dozens of guests aimlessly wandering around looking for somewhere, anywhere, to sit and eat before the kitchen closed at 8pm. All of this was happening while my husband was standing in the queue to order drinks and food for almost 20 minutes. And I use the word food lightly - they deep fried almost everything! My strong advice to everyone is DON’T STAY HERE - find anywhere else!! Management need to bring some love and care back to this property before it is even worth $300/ night - it is decades away from being worth the $900 we paid!

Customer review rating 4.5/5

Clarissa F. Families - Confirmed reviews ALL

We had a lovely stay at Cradle Mountain Lodge. Although a little bit more than I would normally pay to stay somewhere we still had a memorable experience.

Customer review rating 3.0/5

Joe G. Couples - Confirmed reviews ALL

Over priced for the quality of the resort. The resort need la to be updated to reflect the pricing. The cabins are run down. Leaking shower, squeaky floors, cob webs on ceiling. Very tired

Customer review rating 4.0/5

Vicky H. L. Families - Confirmed reviews ALL

We only stayed for one night. The location was great since the shuttle bus is close by, but with the limited facilities in the lounge, I felt it was a bit overpriced.

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Other web-users rate our hotel

  • 754 reviews 9.4/10 Location
  • 929 reviews 6.7/10 Room
  • 613 reviews 6.8/10 Service
  • 199 reviews 3.6/10 WiFi
  • 577 reviews 5.8/10 Food
  • 319 reviews 3.9/10 Value
  • 296 reviews 6.5/10 Breakfast
  • 153 reviews 6.9/10 Cleanliness

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See the hotel
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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.