ペッパーズ ビーチ クラブ & スパ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,265 件のレビュー

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123 Williams Esplanade, 4879 パーム コーブ, オーストラリア

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ペッパーズ ビーチ クラブ & スパ

123 Williams Esplanade
4879 パーム コーブ
オーストラリア

GPS:-16.743341, 145.670696

電話番号
ファックス +61 7 4059 9222

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室

La Mesa

La Mesa restaurant offers views of Palm Cove's tropical palm fringed beach. A selection of tastes and plates allows you to style a feast to suit your palate and embark on a culinary journey of the region's best produce.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,265 件のレビュー

トリップアドバイザーの評価  4.2/5  3,676 件のレビュー

Another great Peppers experience

トリップアドバイザーの評価 5.0/5

Samba75 トリップアドバイザー認証口コミ

Loved it. Stayed a few years ago at Peppers Pour Douglas and was looking forward to trying aborder one and it lived up to expectations. Great pools, Friendly staff and a huge comfortable room with a really nice design. Only small issue was the huge number of beliefs in the pool… but I guess that is just the season…

Dear Samba75, Thank you for sharing your positive experience at Peppers Beach Club & Spa Palm Cove. We are delighted to hear that our pools, staff, and room design met your expectations during your stay. We appreciate your understanding regarding the presence of leaves in the pool, which can be more frequent during certain seasons. Your feedback is valuable to us as we strive to enhance our guests' experiences. Kind regards, Peppers Beach Club & Spa

A comfortable stay in a tropical paradise

トリップアドバイザーの評価 4.0/5

Karen7 トリップアドバイザー認証口コミ

Palm Cove itself is beautiful and we felt so lucky to have randomly chosen to stay here instead of Port Douglas. The beach is soft sand and swaying palms but you can only swim in the warm sea in the small netted area to avoid the jellyfish, in common with all hols in Queensland. Peppers is dead central on the seafront strip of restaurants and resorts in this upscale quiet little town. Staff were friendly and curiously half of them seemed to come from South Wales! There's free parking beneath your building with around 6 buildings clustered around three pools. It's all naturally ventilated with sea breezes and a colonial white shuttered elegance. We booked a one bedroom ocean view suite which was enormous with a big balcony having excellent sea views. It had a full equipped kitchen, dining table, large sofa and new TV and aircon units and ceiling fans in two rooms. The place reminded us of the old Miami Beach art deco hotels with a kind of shabby chic which is odd as Peppers is only 20 years old. The doors, tiling, furniture and taps were dated with some stains on seats. I'd say if the place had a good deep clean and new upholstery it would be perfect. Having said that this town gets battered by tropical storms each year so perfect may be an impossible aim. For any Europeans visiting I would warn you to check seasons as our winter/ their summer can be flooded and cyclonic and hot rain is no fun for anyone Breakfast was a nice buffet spread only £15/$30 aus each and you cannot beat sipping coffee with a warm sea breeze They have a really odd pool towel policy of two old stained thin towels per room with a warning they'll fine you if you steal them. Why would you?! Similarly the hangers are attached so you have to wrestle clothes off. Drying our towels was a daily irritation instead of dumping them in poolside towel bins like literally everywhere else does! And again a warning for us pale Europeans there's only a handful of poolside umbrellas but ultra high UV warnings so bagging a suitable lounger is hard , not least as they're cheap plastic that gets boiling hot in the sun and your short crummy towel won't cover it . In short this place has potential so hopefully a few upgrades by Accor will fix it. As for tropical north Queensland it's a glorious paradise we'd highly recommend if you're careful to avoid the sun and myriad creatures that can kill you !

Dear Karen, Thank you for taking the time to share your experiences during your recent stay at Peppers Beach Club & Spa Palm Cove. We appreciate your kind words about the beauty of Palm Cove and the comfort of your suite. It is heartening to know that you enjoyed our location and the friendly service provided by our team. We acknowledge your feedback regarding the condition of some furnishings and the pool towel policy. Your observations about the need for updates and a deep clean have been noted, and we will certainly consider them for future improvements. We strive to offer a pleasant experience for all our guests, and your insights are invaluable in helping us achieve that. Regarding the poolside amenities, we understand that securing comfortable loungers can be challenging, and we continuously review our offerings to enhance guest satisfaction. Your feedback will aid in our efforts to ensure a more enjoyable experience for our visitors. We appreciate your recommendations and hope to welcome you back in the future for a more refined stay. Kind regards, Peppers Beach Club & Spa

Great function location

トリップアドバイザーの評価 5.0/5

jacand2014 トリップアドバイザー認証口コミ

We organised a 60th birthday for my wife with approx 20 staying at the hotel + another 10 for the function in Le Mesa. The staff were great in both the hotel and the restaurant. Our function was a great success because of the food, staff and their care

Misleading Photos, Poor Value and Very Disappointing

トリップアドバイザーの評価 1.0/5

Zana P トリップアドバイザー認証口コミ

We saved for a long time to stay at Peppers Beach Club Palm Cove, thinking it would be a luxury experience. It was very disappointing. The one-bedroom resort room we booked looked nothing like the photos online. The furniture was old and worn, the sofa was falling apart, and not one piece matched the images shown on the website. We asked to move rooms or be relocated to another hotel, but were told that wasn’t possible. The pool bar cocktails were $22 each, but at checkout extra tax was added, so the prices advertised weren’t accurate. This place is not what it claims to be. The hotel should update its photos to reflect reality. Definitely not worth the money

Dear Zana P, Thank you for taking the time to share your feedback regarding your recent stay at Peppers Beach Club & Spa Palm Cove. I am sorry to hear that your experience did not meet your expectations. we appreciate your feedback, and your comments will be brought to the team as we strive to enhance our experience. Kind regards, Peppers Beach Club & Spa

Could have been so much more

トリップアドバイザーの評価 3.0/5

F1078REstuartd トリップアドバイザー認証口コミ

Like most guest write, the staff are first class in every aspect of their work. Where this resort loses two stars is the advertised room and what gets delivered. Our room was extremelly dated, with a chair and our bed having the lining fanging down or completely gone, totally uncomfortable and not a King bed in length or width. The bacony was overdue for a good clean and paint. You get told each of the rooms are individually owned and our was an unrenovated room, which I don't really care, as the advertised product is not what I was given. Wifi in the bedroom didn't work, even after the outage while they introduced a new system. It is clear that Accor needs to do more to ensure the individualy owned properties meet their standards, or are removed from the rental pool.

Dear Stuart Davies, Thank you for your feedback regarding your recent stay. While I am pleased to hear that you found our staff and service commendable, the standard of the room being below expectation is duly noted. We strive to maintain high standards, and your comments about the bed and furnishings are being looked into further. Additionally, I understand that the state of the balcony did not meet your expectations. We appreciate your input as it assists us in our ongoing efforts to enhance our guest experiences. Kind regards, Peppers Beach Club & Spa

との提携 TripAdvisor

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