Mantra The Observatory Port Macquarie 4 stars

Customer review rating (ALL Rating) 4.5/5 1,712 reviews

Mantra The Observatory Port Macquarie - Image 1
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40 William Street, 2444 PORT MACQUARIE, Australia

Description

Hotel extras

  • Various types of accommodation style to suit all travelers

  • Walking distance to town centre for shopping and dining precinct

  • Indoor pool, spa and sauna

  • Offers stunning ocean views of Town Beach

Our accommodation(s)

Hotel location

Mantra The Observatory Port Macquarie

40 William Street
2444 PORT MACQUARIE
Australia

GPS:-31.430958, 152.918766

Telephone
Fax +61 2 6586 8888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,712 reviews

TripAdvisor Rating  4.3/5  2,663 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Alison G. Couples - Confirmed reviews ALL

This hotel is showing its age- the carpet paint in hallways etc are all in need of some love

Dear Alison, Thank you for taking the time to share your feedback. As a valued Gold member, we truly appreciate your loyalty, and I’m glad our team were ultimately able to provide an upgrade for your stay. Typically, Gold-level upgrades are to the next room category, which in this case would have been a 1 Bedroom Ocean View Apartment. However, after some careful room shuffling, the team were able to secure a 2 Bedroom Ocean View Apartment for the full duration of your visit so you could enjoy the additional space and views. Regarding servicing, our apartments are fully self-contained and therefore do not receive daily housekeeping. That said, we are always happy to provide additional amenities or assist with rubbish removal upon request. We also appreciate your comments about the property’s age. The building is undergoing ongoing maintenance and improvements, and your feedback helps us prioritise areas that need attention. Thank you again for sharing your experience. We hope we have the opportunity to welcome you back and provide a smoother, more enjoyable stay. kind regards, Amy

Customer review rating 1.0/5

Anna-marie N. Couples - Confirmed reviews ALL

The hotel listing on booking.com and other sites lists this accommodation as having a restaurant and cafe which it does not! There is an Italian restaurant and cafe outside/next to it but it is not part of the hotel. Both these places were not of a high standard. There is also no bar as listed in another site. When we asked about this at the reception desk they were clearly well versed seeming to have been asked this many times. The staff were not as all welcoming and just pointed to a leaflet on the desk listing some other places nearby but not really interested at all. The room was very small and noisy sharing the entrance with another room. The balcony was so basic and other guests were smoking so we could not use it. I suggest installing smoke detectors above the balcony door. There was a tea towel but not cloth or dishwashing liquid so what was the point of supplying a tea towel. We were really disappointed since we’ve stayed at other Mantra hotels previously but this one was awful! We would seriously have to consider another stay at a Mantra hotels previously since given the price we would expect more! We could’ve stayed at a motel for cheaper and got the same standard and facilities.

Dear Anna-Marie, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to clarify a few points. We only advertise that there is a restaurant onsite, and there are indeed two independently operated venues located within the same building as the hotel. While they are not managed by Mantra, they are the restaurants available onsite for guest convenience. Regarding your room, the accommodation type you stayed in does receive daily servicing, and we do have additional amenities such as dishwashing liquid, cloths, tea, coffee, and more available at reception at any time. We’re sorry this was not clearly communicated to you. For the shared entry and balcony smoke issue, we understand how this impacted your stay. Smoking is not permitted on balconies, and we do take action when notified. Your suggestion regarding smoke detectors has been noted. We’re also disappointed to hear that your interaction at reception did not feel welcoming—this is certainly not the standard we strive for, and we will be addressing this with the team. Thank you again for your detailed comments. We will take all of your feedback onboard as we continue to improve. Kind regards, Amy

Customer review rating 5.0/5

Tuan S. Couples - Confirmed reviews ALL

Having stayed at this resort a few times, we love this place. Staff are friendly, helpful and as a Gold member we were upgraded to a ocean view apartment. The apartment was spacious, clean, with new furniture and electrical appliances.

Dear Tuan, Thank you for your wonderful feedback! We’re delighted to hear that, as a Gold member, you enjoyed your upgrade to an ocean view apartment. It’s fantastic to know you found the apartment spacious, clean, and well-appointed with new furniture and appliances. We truly appreciate your loyalty and look forward to welcoming you back on your next stay! Kind regards, Amy

Misrepresentation

TripAdvisor rating 1.0/5

Anna N TripAdvisor review

The hotel listing on booking.com and other sites lists this accommodation as having a restaurant and cafe which it does not! There is an Italian restaurant and cafe outside/next to it but it is not part of the hotel and had limited opening times. There is also no bar as listed in another site. When we asked about this at the reception desk they were clearly well versed seeming to have been asked this many times. The staff were not as all welcoming and just pointed to a leaflet on the desk listing some other places nearby but not really interested at all. The room was very small and noisy sharing the entrance with another room. The balcony was so basic and other guests were smoking so we could not use it. I suggest installing smoke detectors above the balcony door. There was a tea towel but not cloth or dishwashing liquid so what was the point of supplying a tea towel. We were really disappointed since we’ve stayed at other Mantra hotels previously but this one was awful! A motel would’ve had the same if not better facilities but at probably a third of the price. I think most reviews are for apartments and not room only like we had, however you pay a lot more for that and still get no restaurant or bar as listed.

Dear Anna-Marie, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to clarify a few points. We only advertise that there is a restaurant onsite, and there are indeed two independently operated venues located within the same building as the hotel. While they are not managed by Mantra, they are the restaurants available onsite for guest convenience. Regarding your room, the accommodation type you stayed in does receive daily servicing, and we do have additional amenities such as dishwashing liquid, cloths, tea, coffee, and more available at reception at any time. We’re sorry this was not clearly communicated to you. For the shared entry and balcony smoke issue, we understand how this impacted your stay. Smoking is not permitted on balconies, and we do take action when notified. Your suggestion regarding smoke detectors has been noted. We’re also disappointed to hear that your interaction at reception did not feel welcoming—this is certainly not the standard we strive for, and we will be addressing this with the team. Thank you again for your detailed comments. We will take all of your feedback onboard as we continue to improve. Kind regards, Amy

Customer review rating 4.0/5

Jennifer C. Friends - Confirmed reviews ALL

overnight stay to break up the journey from Brisbane to Newcastle

Dear Jennifer, Thank you for your feedback. We’re glad you chose to stay with us on your journey from Brisbane to Newcastle. We’re sorry to hear that the room didn’t meet the standard of your previous visits. Each apartment is individually owned, so décor and furnishings can vary. We will take your comments on board and hope to welcome you back on your next trip. Kind regards, Amy

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Other web-users rate our hotel

  • 720 reviews 9.6/10 Location
  • 1,268 reviews 7.8/10 Room
  • 547 reviews 9/10 Service
  • 27 reviews 4.9/10 WiFi
  • 421 reviews 6.7/10 Cleanliness
  • 150 reviews 9.1/10 Pool
  • 114 reviews 8.6/10 Wellness Area
  • 22 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.