Mantra Sun City Surfers Paradise 3성

고객 평점 (ALL 평가) 4.2/5 1,287 리뷰

Mantra Sun City Surfers Paradise - Image 1
Mantra Sun City Surfers Paradise - Image 2
Mantra Sun City Surfers Paradise - Image 3
Mantra Sun City Surfers Paradise - Image 4
3400 Gold Coast Highway, 4217 SURFERS PARADISE, Australia

호텔설명

호텔 추가 정보

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

숙박

객실

Hotel Room

  • 2명 최대
  • 38 m² / 409 sq ft
  • 침구 1 x 결합형 침대
  • 가장 많은 숙소: 발코니

호텔 위치

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

전화
팩스 +61 7 5584 6666

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  1,287 리뷰

TripAdvisor 평가  4.0/5  3,222 리뷰

Great place to stay just a short walk from the main strip

트립어드바이저 평점 4.0/5

paulpD4772KV TripAdvisor 인증 리뷰

This is a great resort to stay at on the Gold Coast. Located just a ten to fifteen minute walk from the main shopping area of Cavill Rd, this hotel provides a great experience. Several pools, a hot tub, sauna, waterslides, a gym, and more give it great amenities for guests to take advantage of. The walk from the main shopping area is excellent so you are removed from the loud noise of Surfer's but yet can reach there very easily via foot or the tram. Room needed a bit of upgrading, but otherwise was great. Staff were friendly for the most part and helpful. Would stay again!

Very horrible experience and very horrible room

트립어드바이저 평점 1.0/5

Trip A TripAdvisor 인증 리뷰

We paid $448 dollars for one night. Upon arriving at the room, we were in absolute shock. Throughout most of the walls of the 2-bedroom apartment, there were plaster patch up marks where significant damage to the walls had been plastered up but not painted. The room had been trashed and was halfway through having the walls renovated. The oven was dirty, the dryer was dirty, the carpets were stained and filthy, the balcony windows were filthy and looked as though they hadn't been cleaned in years. The room stunk. We couldn't have the balcony doors closed throughout our stay due to the horrible smell in the room. The kitchen bench was damaged, the side tables in the main bedroom were broken with sharp dangerous edges. There were also burn marks and water damage to the side tables in the bedroom. The Assistant Manager did not make an effort to rectify the situation and told us that 2 days after we check out, he may be able to offer us a discount but was not able to tell us how much of a discount and if this would be definite. No change of room was available as we were told the hotel was fully booked. The Assistant Manager requested we take photos of the damage and send a written response requesting a discount and was not willing to inspect the room himself. We questioned why we should have to do that for a 1-night stay and that the hotel should be doing those sorts of things to rectify the situation. The discount wasn't provided upon check out and the Assistant Manager stated that it will be processed 7 - 14 days later. We requested a written email stating that a discount will be honoured but the Assistant Manager stated that he would do it "later that day". We were not happy with this and requested the email to be sent prior to us leaving the hotel. It is not appropriate to rent rooms out in this state, especially for $448 a night. We are so disappointed in our stay and will never stay at the property again.

Dear Guest, It is very disappointing to hear that you were unhappy with your apartment. I apologise your visit had been affected by housekeeping and maintenance issues. To ensure there is an immediate improvement in this area I have addressed your concerns with the Department Managers, whom offer their most sincere apologies for the experience. Kind Regards

Spacious Apartment in Fabulous Location

트립어드바이저 평점 4.0/5

Lakemp67 가족 - TripAdvisor 인증 리뷰

Stayed here for a week with family and friends. Absolutely huge 3 bedroom apartment with King Size beds in two rooms and two Single XL beds in the third. The views of the ocean from every room were amazing (22nd floor) and so beautiful to wake up to every day. The furniture is a little dated, with some old and new items throughout. However it was spotlessly clean and had full sized shampoo, conditioner, handwash and body lotion supplied in both bathrooms. Clean towels and fresh, white sheets. There was also plenty of toilet paper for the whole week. The tram stop is conveniently located right in front of the property and plenty of car parking under the building. We enjoyed drinks at the pool cafe during happy hour (cheap cocktails- can recommend the Fruit Tingle 😊). We’ll be back!

Dear Guest, We very much appreciate your comments regarding your stay at Mantra Sun City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely Hotel

트립어드바이저 평점 5.0/5

Sandra W TripAdvisor 인증 리뷰

Had the best stay at this lovely hotel. Something for everyone. Bed was extremely comfortable, Views were stunning . Pools and spa's are beautiful. Staff very helpful and friendly. Will be definitely staying here again. ONLY negative, No lunches or dinners in the restaurant.

Dear Sandra, We very much appreciate your comments regarding your stay at Mantra Sun City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Could be better

트립어드바이저 평점 3.0/5

ThelmaDube Friends getaway - TripAdvisor 인증 리뷰

Stayed in Room 1008B I gave it 3 stars due to unhelpful staff. Otherwise, the location is good and handy with everything, just a walking distance, beach, restaurants, cafes, and tram. Especially handy when attending Promiseland Festival as Cypress Avenue for the shuttle buses is just 5 minutes or so down the road. The room was dated but spacious and clean with all the necessities as usual. Having flown in early from Perth, there was no room ready, which wasn't an issue as it was still an hour away before the official check-in time. I did say to the receptionist (she didn't have a name tag neither did she introduce herself by name) that I only have cash and happy to use that for guarantee when she asked for a credit card as I had withdrawn all cash for various use given these high surcharge fees and my card had no money left. She declined, stating they only take cards as per their hotel policy and asked if i can deposit the money into the account, which i advised i wasn't able to as it is an online bank. She then asked me to sit down whilst she went to consult her manager. She never did because 5 minutes later when I approached her to ask what the manager said about my case, she excused herself pretending to go looking for the manager and I would like to believe she never consulted any manager and just came back to fob me off with the same thing like before and even asking if I can use my partner's card instead. I left luggage in the store room. Returned later to check in after working something out with a bank card to use for a security deposit. Second receptionist (no name tag same as the first one and neither did she introduce herself by name), checked me in, and only mentioned 2 Pool towel vouchers. They never mentioned where the pool was or which way to get there and no mention of breakfast and where to get it (mind you, first time in this hotel). I had to even ask for directions to get the lifts to the room. There was no housekeeping that attended the entire 3 nights booked, and tea and coffee items were not refilled. When I tried to call reception, the phone was not working. I had to let reception know in the morning to get housekeeping to refill tea and coffee items. First and last stay here and already booked elesewhere for Promiseland 2025.

Dear Thelma. Thank you for taking the time to tell us about your experience at Mantra Sun City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra Sun City, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 659 리뷰 9.5/10 위치
  • 1,105 리뷰 6.8/10 객실
  • 639 리뷰 7.3/10 서비스
  • 47 리뷰 5.2/10 인터넷 가격
  • 422 리뷰 8.7/10 수영장
  • 416 리뷰 4.9/10 청결도
  • 167 리뷰 4.3/10 조식
  • 155 리뷰 2.9/10 레스토랑

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.