BreakFree Diamond Beach 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.1/5 449 opiniones

BreakFree Diamond Beach - Image 1
BreakFree Diamond Beach - Image 2
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10 16 Alexandra Avenue, 4218 BROADBEACH, Australia

Descripción

Extras del hotel

  • A 100 metros de la playa

  • A 500 metros del centro comercial Pacific Fair

  • A 50 metros de los enlaces de transporte público

  • Cerca de los restaurantes y cafeterías de la zona de Broadbeach

  • Whip up an alfresco lunch at the shaded BBQ area

Nuestros alojamientos

Localización del hotel

BreakFree Diamond Beach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

GPS:-28.036189, 153.434223

Teléfono
Fax +61 7 5570 2222

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Wifi
  • Aire acondicionado
  • Instalaciones libres de humos

Piscina

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.1/5  449 opiniones

Valoración de TripAdvisor  3.9/5  1.822 opiniones

Dirty and disgusting

Nota de Tripadvisor 1.0/5

Frida L Valoración certificada de TripAdvisor

Cockroaches everywhere, both dead and alive. There were soap pieces in the shower and hair from former tenants. There were also stains on the sofa and generally dirty. They also charged us a fee for poor cleaning. They said they had picture proof, but when we requested to see the pictures, they never answered.

Dear FridaL, Thank you for sharing your review of Diamond Beach Resort. I’m sorry to hear that aspects of your stay did not meet expectations. While it appears your booking has been booked and stayed with an external management provider, I’d like to take this opportunity to highlight the benefits of booking to stay with the onsite Management of BreakFree Diamond Beach. Guests who book directly with us can expect a high standard of cleanliness and service, with dedicated onsite housekeeping and maintenance teams to promptly address any concerns. We take pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your feedback and hope to welcome you in the future so you can experience the full benefits of booking to stay with our onsite team. Sincerely, Darryl Barker General Manager

Do not recommend

Nota de Tripadvisor 1.0/5

Victoria O Valoración certificada de TripAdvisor

Upon arrival we noticed that the apartment was quite dirty. There was laying used soap pieces in the showers, covered in hair from previous people. In addition to this, there was laying dead cockroaches in several rooms. After our stay we were charged a big amount because they said the trash wasn’t taken out upon departure and that there was a stain at the floor. That was not correct, as we had taken all our trash and the stain were there when we got there. They said that they had picture proof they could send us, but are not answering us when we asked to see them. It’s been two weeks now, and we haven’t heard anything yet. This is not a sustainable way do run a business. I would think twice before booking with them.

Dear Victoria O, Thank you for your review of Diamond Beach Resort. I’m sorry to hear that your experience was not as you had hoped. After reviewing your comments, it appears your stay was through an external manager and you did not stay with the onsite management of BreakFree Diamond Beach. When booking directly with us guests benefit from our dedicated onsite team, including housekeeping and maintenance, who ensure our apartments are maintained to a high standard. We also have staff available daily to assist with any concerns during your stay. We appreciate your feedback and hope to have the opportunity to welcome you in the future so you can experience the high level of service we pride ourselves on. Sincerely, Darryl Barker General Manager

Awesome resort

Nota de Tripadvisor 4.0/5

Dream_xo En familia - Valoración certificada de TripAdvisor

We loved our stay at Breakfree Diamond Beach. The room and pools were beautiful. We were poolside so just went through the balcony gate to the pool area. There are three pools, cold, warm, and a couple of warmer spas so you can find the perfect temperature. They do a wonderful job keeping the gardens and pools clean. We had a fabulous time swimming every day. Proximity to the beach was great. The staff at reception were super helpful and friendly. The midstay room service changed the towels and sheets but didn’t seem to clean anything so the floor and bathroom felt a bit dirty by the end of our stay. Overall we had a lovely stay and would go back.

Dear Dream_xo We very much appreciate your comments regarding your stay at BreakFree Diamond Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darryl Barker General Manager

Family Xmas/New Year’s break

Nota de Tripadvisor 4.0/5

jimbobchannon En familia - Valoración certificada de TripAdvisor

Was surprised when I arrived early at the resort that basically we were told room not ready come back at 2 by the way only 1 car space so try find an unlimited park out on street as only 1 car space even though we’d booked a 3 bedroom apartment. With no visitor or spare spaces. Housekeeping needs to do a better job given we reported mould on ceiling of main bedroom and on the bottom of blinds in lounge. The kitchen wasn’t set up for the people in room with insufficient plates cups saucepans! When I asked reception all they could say was with all the families things move between rooms. As there was no bar or restaurant welcome drinks were limited to a can of soft drink… didn’t feel like a gold member! But having said all of the above now I’ve stayed there I know what to expect and I’d do things differently like make sure I bought supplies like salt pepper etc with me as well as booked differently so we grandparents had our own space away from children and grandchildren. The resort was ample for kids and gran kids and grounds well maintained and location wise just far enough out of Gold Coast and Coolangatta to be out of rat race. Well located to PAC Fair and sufficient restaurants cafes given no onsite restaurant.

Exceptional Experience with Reservations Team

Nota de Tripadvisor 5.0/5

Giovi M Valoración certificada de TripAdvisor

We had an exceptional experience with Kristina Moschelloa and the BreakFree Diamond Beach Reservations Team! From the moment we reached out, they went above and beyond to try accommodate our needs as a family with a child with a disability and an assistance dog. Their understanding and willingness to help were truly remarkable.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 216 opiniones 9.9/10 Ubicación
  • 305 opiniones 6.3/10 Habitación
  • 120 opiniones 7.4/10 Servicio
  • 21 opiniones 3.3/10 Internet
  • 181 opiniones 9.6/10 Piscina
  • 140 opiniones 7/10 Instalaciones
  • 121 opiniones 4/10 Limpieza

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Broadbeach

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.