Mantra Sierra Grand 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.1/5 546 opiniones

Mantra Sierra Grand - Image 1
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22 Surf Parade, 4218 BROADBEACH, Australia

Descripción

Extras del hotel

  • Céntrica ubicación en Broadbeach

  • A poca distancia a pie de las prístinas playas de la zona

  • Una magnífica gama de instalaciones en nuestro complejo

  • Habitaciones amplias y bien amuebladas con vistas directas al mar

  • Recepción de 09:00 a 17:00 horas

Nuestros alojamientos

Suite

Suite de 3 dormitorios con vistas al océano

  • 7 pers. máx.
  • 140 m² / 1506 sq ft
  • Ropa de cama 1 x Cama/s king size y 1 x Cama/s queen size y 2 x Cama/s individual/es
  • Views : Vistas al mar/océano
  • Assets : Balcón

Localización del hotel

Mantra Sierra Grand

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Teléfono
Fax +61 7 5668 5101

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Instalaciones libres de humos

2 piscinas

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.1/5  546 opiniones

Valoración de TripAdvisor  3.8/5  1.565 opiniones

Very disappointed and wishing I had read the reviews before booking.

Nota de Tripadvisor 2.0/5

Leah M Valoración certificada de TripAdvisor

Our serviced apartment was in a great location, directly across from Pacific Fair shopping centre, and a short walk from the beach and restaurants of Broadbeach. While that's great, my main expectation when booking any accommodation is cleanliness and hygiene... I’ve never encountered an issue like we had here. When we checked into Mantra Sierra Grand Broadbeach earlier this week, we realised our beds were made with just a fitted sheet and a top sheet—no quilt, blanket, or doona. We called and requested quilts, assuming this was an error. Someone arrived and remade our beds with a quilt. It wasn't until we went to put our son to bed that evening, I realised we were given uncovered quilts which had been put directly in contact with the bottom sheet on the bed, with the top sheet just placed in top of the quilt. These quilts also had visible stains... I was so confused. We had a spare bed in my son's room, so managed to make his bed up using these sheets, so he wouldn't be in direct contact with the uncovered quilt. We flipped the sheet on our bed to put between us and our quilt. When I asked at reception the next morning for an extra sheet for us, so we could make our bed properly and wouldn't have to come in contact with the stained quilt, I was told that this wasn't an error, that it is standard practice for Mantra hotels in Queensland - double sheeting only, no triple sheeting, no quilt covers etc. While the staff member agreed to send up one extra sheet and a towel at my request, these then never came. There was no apology, and no sense that this was unusual or unhygienic. While our apartment wasn't the cleanest in general, this crossed such a line for me, I'm actually still horrified. I also really regretted not looking at all the similar reviews before booking, as I can see this is a longstanding issue that hasn't been addressed. It never crossed my mind that a hotel brand as trusted as Mantra would provide uncovered quilts and expect guests to sleep directly against them. It's completely below the standard you’d expect from this company. This experience really impacted our comfort and feeling of cleanliness throughout the stay. In addition, the windows in our apartment offered very little protection from the sound of loud winds, as well as night roadworks, which began at around 1am, every night of our stay. The block out blinds were also missing in the bedrooms (there was one in the loungeroom, so it was obvious what was missing - some blinds did remain in the bedrooms, but with gaps in between them), which meant the light in the bedrooms was quite bright, even at night. All in all, I am just so disappointed. We won’t be returning.

Overall quite average

Nota de Tripadvisor 3.0/5

678kirbyb En familia - Valoración certificada de TripAdvisor

We had a 2bd ocean view room on the 26th floor, the view was great but the room was a bit grubby. The window frames were full of dirt/dust, the chair/lounge cushions were stained and had crusty spills on them, the sheer blinds had brown spill marks all over them. The room was modern enough but the cleanliness was less than average. The air con in the 2nd bedroom wasn’t working. The floorboards were sticky to walk on. We had friends staying in a 3bd apartment on the 3rd floor which was damp and smelt foul, the carpet was extremely dated, the carpet and lounge definitely need replacing. Our friends had no tea towels, dishwashing liquid, washing powder etc. The best part was the location being close to the beach, and you had everything you needed such as a washing machine, dishwasher, basic TV etc. I don’t think we would stay here again for the price we could have stayed somewhere a little nicer. The staff were really helpful and friendly though so that was a plus!

Tired & needs a renovation

Nota de Tripadvisor 2.0/5

Jennifer M Valoración certificada de TripAdvisor

Very disappointing. The apartment was tired & needs a renovation. The couch could do with a steam clean, smelt stuffy. Blankets need to be washed. Clothes dryer was not working. Just not worth what we paid. Could not get an extra car park yet they were not fully booked. Car park was virtually empty. I’m an ACCOR member & will be passing in my concerns as I would not like to see others waste their money. Plus was staff seemed friendly & good position. However I would not stay there again.

Great amenities, disappointing room

Nota de Tripadvisor 2.0/5

alintawest Valoración certificada de TripAdvisor

Stayed here over the weekend for a girls trip. When I first arrived to check in at 2pm, I was told the room wasn't ready. Tamara at front reception was wonderful and super accommodating. She was able to swap us to a room that was ready, as well as adding a second carpark to our booking. The room was an anti-climax. We stayed in a 3 bedroom ocean view. The room was very dated and dirty. There were marks all over the walls, the couch was stained everywhere (we had to put blankets down just to feel safe sitting on it), blinds were filthy and there was dust and hair on the tiles. The cupboards in the bedrooms smelt musty and were also filthy, the spare blankets in them looked like they'd been used by previous guests and not replaced. Between five of us, there was one toilet roll in each bathroom, one sachet of dishwashing powder, and one sachet of washing machine powder which was not enough. Beds weren't very comfortable. The TV is outdated. Negatives aside, the kitchen was well stocked with utensils and cooking appliances. The room had a good view of the ocean with nice big windows. The amenities were great, with an indoor and an outdoor pool to choose from, gym, sauna and a barbecue area. The building is well positioned, close to everything. Overall, I wouldn't stay here again. The rooms desperately need a refresh (and that couch belongs at the tip). The $1k for 2 nights price tag was far too expensive for the state of the room we got.

Convenient location

Nota de Tripadvisor 4.0/5

himabindu b Valoración certificada de TripAdvisor

A very convenient location close to Pacific fair shopping centre and walkable to the beach. Check in was easy and staff really kind and helpful. We were a family with three small kids and two elderly parents, so enjoyed using the indoor pool and sauna in the building. Fully equipped kitchen, which was very handy in making family meals. The only issue was the room felt a bit dated and not very clean. The sofa cushions and carpet were dusty, we even spotted some bugs in the carpet.

Dear vacation628710, Thank you for taking the time to share your experience with us. We're delighted to hear you enjoyed our convenient location, close to Pacific Fair and the beach and that our team made check-in smooth and welcoming for you. It’s wonderful to know that your family could make full use of the indoor pool, sauna and kitchen facilities—perfect for family time together! We appreciate your valuable feedback regarding the room's condition and apologise for any areas that fell short of our usual standards. Rest assured, your comments on the sofa cushions, carpet and overall cleanliness have been noted and we’ll work with our housekeeping team to ensure these aspects meet the high quality we strive for. We are committed to continuous improvement and insights like yours play an essential role in helping us enhance our guest experience. Thank you again, and we look forward to welcoming you back for an even more enjoyable and memorable stay! Sincerely, Rebecca Noyes General Manager

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 315 opiniones 9.4/10 Ubicación
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  • 40 opiniones 2.3/10 Internet
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  • 51 opiniones 6/10 Relación Calidad/Precio
  • 33 opiniones 3/10 Comida
  • 7 opiniones 2.2/10 Desayuno

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Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.