Mantra Wings 4 estrellas

Nota de Tripadvisor 4.0/5 740 opiniones

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18 Fern Street, 4217 SURFERS PARADISE, Australia

Descripción

Extras del hotel

  • Situado entre Surfers Paradise y Broadbeach

  • A poca distancia a pie de la playa

  • Amplios apartamentos independientes de estilo contemporáneo

  • Piscina tipo laguna climatizada y piscina infantil

  • Gimnasio, spa, sauna, sala de vapor, pista de tenis y parque de juegos infantil

Nuestros alojamientos

Apartamento

Apartamento de 2 dormitorios

  • 5 pers. máx.
  • 115 m² / 1237 sq ft
  • Ropa de cama 1 x Cama/s queen size y 1 x Cama/s unible/s
  • Assets : Balcón

Localización del hotel

Mantra Wings

18 Fern Street
4217 SURFERS PARADISE
Australia

GPS:-28.0135, 153.430186

Teléfono
Fax +61 7 5527 5077

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Servicio de transporte
  • Gimnasio
  • Aire acondicionado
  • Instalaciones libres de humos

Piscina

La piscina tipo laguna tiene una zona profunda y cuenta con una cascada donde los niños podrán jugar, además de una terraza amplia, tumbonas y sombrillas.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Valoración de TripAdvisor  4.0/5  740 opiniones

Bookers beware !!

Nota de Tripadvisor 1.0/5

Laura C Valoración certificada de TripAdvisor

We recently booked to stay at this apartment Mantra Wings which is managed by a third party - Q Stay in Sept 24 for a week. Group of 6 (3 adults, 3 kids). The apartment size itself was perfect for this size group, and the pool & onsite facilities such as gym, tennis court, bbq area that are NOT managed by Q Stay are fantastic however that’s where the positives stopped. We had asked for an early check in which we were more than happy to pay extra for, and received a text message advising that we could check in at 2pm (an hour earlier). We made the trip to the office to go and collect keys since it’s not located at the apartment building only to get there and be told that we couldn’t check in because something had come up with another guest and they were still waiting on keys to be returned. No phone call, no text message prior so we wasted our time. Not to mention the staff at the front office who couldn’t care less about it and were totally dismissive & rude. When we finally were able to get keys and checkin what we discovered inside the apartment left us in shock. The pictures really are deceiving, the place was filthy, dusty, kitchen cupboards grimey, dishes dirty, toilet had been used and not cleaned and a horrible smell that was coming from the bathroom and kitchen. We had already been grocery shopping to stock up for a weeks stay, when we discovered that the fridge didn’t seem to be cold. The freezer was working fine, but the fridge was not working and barely cold. The ceiling fan in 2 out of the 3 bedrooms were not working also. We called Q stay office right away to tell them about the fridge, the ceiling fans and how disgusting the place was. Again, not helpful, staff didn’t care at all, had a really bad attitude and basically said it’s a Sunday can’t do anything about it until Monday. So we spent the first night pretty uncomfortable with no fans in very hot rooms and a broken fridge. The cleaners came back to wipe a mark off the curtain, that’s it. Didn’t clean anything else. The Monday came around, and we spent the first half of our day waiting around the apartment because the office staff couldn’t be bothered calling or sending a message to advise that they had organised a maintenance person to come and that we didn’t need to be there. They ended up replacing the broken fridge, and sorting out 1 ceiling fan. The other ceiling fan remained broken and unusable for the entire stay. We discovered mould in the kitchen sink pipe that can been seen with a torch, and realised this is why we had little flea type bugs flying around the kitchen sink most of the time. All the exhaust fans in bathrooms and laundry caked with dust, and the light fittings also dirty with all dead bugs inside of them. The coffee, tea, sugar that is left for a guest to use - I wouldn’t feed it to my dog!! Old & stale the sugar sachets were so old that could you shake it upside down as much as you want, you were not getting any sugar out of it as it was all rock hard. We all ended up pretty sick by day 4, lots of sneezing, wheezing etc and this was due to the dust so if you have allergies this place will definitely not help. Location was not good either, no shops close by in walking distance, not even a coffee shop !! You had to take transport into Cavill avenue if you wanted to get food or use Uber eats. We asked for a partial refund from Q stay, as what we paid for this stay, was certainly not worth it. Of course, we were met with refusal right away. So we took the issue up with Airbnb support who were absolutely fantastic from the get go. Overall, very disappointed with this place, especially Q-Stay staff. Zero customer service, not sure who was worse, Chloe or Jess.. both very unprofessional, rude, and have terrible attitudes.

Frustrating

Nota de Tripadvisor 1.0/5

Rajvir G Valoración certificada de TripAdvisor

Do not book this property..lack of communication..no amenities provided. Moreover you will be scammed for additional $250 bond which will never be returned. They won't answer your calls or messages. They have few people putting the same complaint on their booking.com profile.

Disappointed

Nota de Tripadvisor 3.0/5

Manny W Valoración certificada de TripAdvisor

Everything was great until I have to try and fight for my bond of $250 back. BEWARE OF THIS PROPERTY MANAGER NAME JUNO! He has ghosted me after I checked out of hotel and tried to ask for the bond back. Booking.com does not help so be aware. I will take matters further if he does not cooperate. Found out that Mantra was not meant to take a bond in the first place. He has don’t this to so many people. Not refunding bond back so incase you decide to book with Mantra wings, don’t do it nd save yourself going through the stress like what I’m going through

Large, spacious accommodation with great facilities for the family

Nota de Tripadvisor 4.0/5

TerenceAU En familia - Valoración certificada de TripAdvisor

Booked a 2-bedroom apartment for the family (2 kids and a baby) and was greeted to a large, spacious unit with views of the sea. Very large, functional kitchen, living and dining area. Rooms were big enough with plenty of wardrobe space. The pool was very big with a small shallow area for toddlers (but it joins to the deep part so be careful), adjoining undercover BBQ facilities, a tennis court and ping pong table. You can rent the equipment from reception. The building manager/receptionist is super friendly and happy to help. He even provided toilet paper on his day off (public holiday) as there was none when we checked in. The building is about a 10-15 minute walk from central Surfers Paradise so be warned (especially if you need to carry groceries), but it is only a 5-minute walk to the beach. Areas for improvement: - Some dirty cutlery and saucepans (you might want to give them a wash before using) - Bathtub needed a scrub. You could feel the grimy ring around the water level - A dishwashing sponge would have been nice

Departamentos muy bien equipadas

Nota de Tripadvisor 5.0/5

jdiazl En familia - Valoración certificada de TripAdvisor

Nos quedamos una semana en este edificio y nuestro departamento estaba muy bien equipado era muy comodo. Tenia 3 habitaciones 2 baños y un aterraza grande. Esta ubicado a 10 minutos de la calle principal donde existen varios restauranes y bares. Esta a 3 minutos de la playa a pie. Tiene una piscina y un gimnacio muy comodos, ademas esta muy bien equipado en sus exteriores ya que hay parrillas y mesas para hacer un asado si uno quiere, ademas hay cancha de tenis. El precio muy bueno ya que comparandolo con otras opciones era por lejos mas barato y su calidad muy buena.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 8 opiniones 7.9/10 Ubicación
  • 14 opiniones 5/10 Habitación
  • 8 opiniones 4.7/10 Servicio
  • 7 opiniones 2.4/10 Limpieza
  • 6 opiniones 2.7/10 Comodidad

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Surfers Paradise

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.