Mantra Parramatta 4 gwiazdki

Ocena klientów (Ocena ALL) 3.7/5 Liczba opinii: 1 373

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Opis

O hotelu

  • Whether you're visiting us for business or pleasure, you can enjoy our onsite pool and spa

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Nasze pokoje

Lokalizacja hotelu

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

Pozycja GPS:-33.819519, 151.006438

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.7/5  Liczba opinii: 1 373

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 168

Great Location just slightly lacking

Ocena na stronie TripAdvisor 4.0/5

Juliette D Opinia zatwierdzona w TripAdvisor

The staff were great but for some reason our late check out wasn't in the system so the phone call was annoying - also have to point out that the Spa reset button is positioned so far away from the spa and it is very awkward to climb out of given the fact that there are limited steps - I ended up with a bruise below my knee from getting in and out a few times - I'm 54 so I'd hate to see older people - who really need that spa feeling - getting in and out

Stay at the Mantra Parramatta.

Ocena na stronie TripAdvisor 4.0/5

kerrymorison Opinia zatwierdzona w TripAdvisor

Over all the room was clean and comfortable just lacking a normal fridge. It a great location close Parramatta Westfield shopping centre and the train station and the buses. Has a Gym and a outdoor pool and spa pool. Has a restaurant which is good if you want food and a bar as well if want a drink.

Dishonest about using the hotel being fully booked for poor service.

Ocena na stronie TripAdvisor 1.0/5

Rayn786 Opinia zatwierdzona w TripAdvisor

Was very disappointed about this hotel.s dishonest claims about being fully booked. They are fully booked so can't help you with your bags. They are fully booked so can't give you a room upgrade even though you are almost a platinum accor plus member. You can catch them out so easily by checking how many rooms you can book on their website, but they don't really care and neither does accor

Avoid!

Ocena na stronie TripAdvisor 1.0/5

Pranavan M Opinia zatwierdzona w TripAdvisor

Firstly, the location is good. That's where the compliments stop. The A/C at the lowest temperature was blowing hot air. The carpets had large stains on the way to my room. However, the biggest disappointment is the staff seem to think it's okay to lie to guests and the duty manager makes excuses for the staff. My room wasn’t cleaned over two days and I as one was a Sunday I thought maybe the hotel doesn’t have cleaning staff and I was okay. Then on Monday the room wasn’t cleaned and I contacted reception. The staff was polite and said they will check something. After a few minutes came back and said cleaning was included and they were sorry this did not occur. I said not to worry and if they could please send some towels and supplies up to the room. 3 ½ hours later still nothing was brought up to my room and I went down to reception. I had the misfortune of speaking to the manager who asked for my room and proceeded to tell me that cleaning was not included in my room. I said I spoke to someone at reception and they said the cleaning was included and then she proceeded to tell me that she was the manager. I don’t care if you are the duty manager or the CEO, when someone promises something to a paying guest the hotel staff should take it upon themselves to ensure it’s actioned. Then the manager said there were alot of people checking in. Again making excuse after excuse. Which I thought was interesting. The hotel wasn’t interested in my request because I had paid my money in full. They had to deal with the new guests because they still needed to pay and then they too can be treated poorly by the staff. Since the incident last week, I have travelled for business to Paramatta for 4 days and will be travelling again in a few days. I have found some great hotels in Paramatta that value their guests. This hotel is currently where it deserves at the bottom of the pile. I suggest if you are travelling to Paramatta please avoid this hotel. Unless you enjoy paying top dollar to receive lies and poor service. This hotel near needs a major refurb and all staff need to be retrained from the beginning in providing customer Service. Avoid! Avoid! Avoid!

Clean and comfortable room. Public spaces falling to bits. Crappy room preparation.

Ocena na stronie TripAdvisor 3.0/5

Glenn F Opinia zatwierdzona w TripAdvisor

The place was clean and the room didn’t at all seem tired. The bed was the comfiest I’ve slept in for a long time. Outside the room it was different! Only one lift worked out of three and it had dodgy buttons. We booked and paid for three people but had to get housekeeping to make the sofa bed up. Except housekeeping had gone home and the reception man had no idea how to make a bed. And we didn’t get our third set of towels until the room was serviced the next day. Meanwhile we couldn’t make a cup of tea because the tea selection only had green tea available.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 645 Liczba opinii 9/10 Lokalizacja
  • 1 046 Liczba opinii 5/10 Pokój
  • 807 Liczba opinii 6.6/10 Obsługa
  • 42 Liczba opinii 3.9/10 Internet
  • 485 Liczba opinii 4.3/10 Komfort
  • 436 Liczba opinii 5.2/10 Czystość
  • 268 Liczba opinii 2.9/10 Udogodnienia
  • 205 Liczba opinii 5.2/10 Dobra oferta cenowa

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