Novotel Sydney Olympic Park 4 gwiazdki

No TV remote then no answer from reception. There was also no bathroom consumables. Considering the price of the room you would expect these small things to be taken care of. Was sent a survey and an option for direct contact to address the issues and never received a reply. Poor customer service.

Amazing staff duty manger leta and ms Paris and ms raya they was helpful with me and they did thir best to help The location of the hotel is the best between other hotels The pool exist room is the best room that I have been to it The food is delicious in the restaurant

From the booking online to the checkout everything was incredibly smooth. We booked a short stay as my wife had to appear an online Exam via zoom so wanted the peace and quiet. Check in was fast and smooth, the hotel was busy as they were hosting the womens basketball world cup, however we were in our room in a matter of minutes. The view was quite spectacular and the bed was super comfortable. We asked for an ethernet cable to ensure there was no internet drop outs and this was delivered within 30 minutes to our room, even though to be honest the wi-fi internet speeds were outstanding. The bathrooms are a bit tiny and dated and missing the luxury feel you would expect of a Novotel, however everything was clean and functional. The room was missing bath robes and slippers (this would have been a nice touch). The bed and work stations were extremely comfortable and we all slept like babies. The surrounding area is great, plenty of food options, bars and access to public transport. The only thing that could be better is the restaurant inside the Novotel has a very restricted menu (bar menu only) which was a bit of shame, however the food served was great and moderately priced. Buffet Breakfast was adequate but missing an egg station. The best part of our stay was Amir. We were walking out in the morning for a Maccas run next door, when Amir said hi to our 2.5 yr old daughter Amelia, he was very friendly with her and asked her name, he then went inside and got her a little goodie bag with her name written on it! How nice of him, this was the icing on the cake for our short trip to the Novotel and wanted to thank him again for the gesture :)

We stayed here for 1 night to go to the Dog Lover's Show. Upon arrival we were pleasantly surprised to be told that we were the Guest of the Day and we got upgraded to a one bedroom unit. Thank you The unit was great, small but comfortable overlooking the main stadium. The king bed was comfortable. I don't think there was enough lighting in the bathroom, the two lights seemed quite dim and just not enough light. While in the room it was a bit noisy outside at night despite there was no major concerts or events happening. I did ask for a room away from noise and traffic but I didnt expect but certainly appreciated the upgrade. Parking was $44 per night. It was nice to get a plate with small pieces of desserts, thank you. We used our $50 voucher towards breakfast. The buffet breakfast was quite good but didn't really like that there was only scrambled eggs and couldn't get hot chocolate. Not a major issue but thought I would mention it. Staff were friendly and helpful. I would definitely stay again. Thank you for the upgrade, it was a pleasant surprise.

What a wonderful time we have had staying here. Sad to be moving on to something more permanent now. The food was great and the service was especially friendly. Perfect for families. Thank you for everyone.