Novotel Sydney Olympic Park 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 083

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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • Laundry service and valet parking available

Nasze pokoje

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Lokalizacja hotelu

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

Pozycja GPS:-33.848556, 151.067505

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 2 083

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 524

great service staff where so friendly. We loved our stay.

Ocena na stronie TripAdvisor 5.0/5

paul d Opinia zatwierdzona w TripAdvisor

Arrived and was greeted by Amir. He helped with our luggage and parking. The stay was great. Checked out with Amirs help again. This was a great stay. It certainly was a pleasure to stay at Novotel and we will be planning our next stay with Novotel because of the great service that we received. It make a much better stay when you are greeted and farewelled by pleasant staff.Thanks Novotel and Amir.

The staff make this place what it is

Ocena na stronie TripAdvisor 3.0/5

alwaystravelling1973 Opinia zatwierdzona w TripAdvisor

We booked last minute over the phone on route to the hotel. We had a sporting event early Saturday morning. There was only one person on at checkin and a decent wait, but the service once you got to the front of the line was worth waiting for. The young man was friendly and accomodating. The staff at check out were also great, allowing an extension of an hour so that we could get changed and finish our stay in a relaxed manner. The room was clean and easy to use. There wasn't any body wash in the shower, I called down but couldn't wait the 20 minutes it took to arrive, That's really the only thing I could fault. We will definitely come back.

Thank you for taking the time to share your experience with us. We are delighted to hear that the staff made your stay memorable and that their friendliness and accommodation stood out. We appreciate your understanding regarding the check-in process and are pleased to know that once at the front of the line, the service was worth the wait. It's wonderful to hear that the staff at check-out were also accommodating, allowing you an extension to ensure a relaxed departure. We apologise for the inconvenience with the missing body wash and the delay in its delivery. Your feedback is valuable, and we will address this with our team to ensure a prompter response in the future. We are thrilled to hear that you found the room clean and easy to use, and we look forward to welcoming you back on your next visit. If there's anything specific you would like us to address or if you have further details to share, please feel free to contact us directly. Warm regards, Beau Frith Front Office Manager

A few technical issues, but fabulous staff

Ocena na stronie TripAdvisor 4.0/5

HotelguruKatrina Rodziny - Opinia zatwierdzona w TripAdvisor

Overall the staff are what make this hotel worthwhile, and I am very grateful to them for our stay. I would recommend the hotel on the efforts of the staff alone. I'd booked 3 rooms for my family over 2 nights, allowing us to go to a concert and have a weekend away. There were some small challenges that became apparent early. My room had no hand soap, and even though I called reception and left a note for housekeeping, they never did fill the dispenser up over the 2 nights. My mothers room had an issue with the television on the first night that couldn't be resolved, and on the second day the television in my sisters room stopped working. We also had one lift out, which caused a bit of havoc during check-out as we couldn't easily get down to reception. The staff, however were excellent. When we spoke to the repairmen on the second evening we were crushed that we couldn't do our movie night in matching pyjamas we had planned. It was my neices first big girls weekend and we had bought matching pyjamas that day especially for the movie night. The evening duty manager whipped into action, calling me on my mobile and offering a room upgrade for my sister and her daughter. We got to have a movie night together in the upgraded room, which was wonderful. The next morning on check-out the lift issue became prominent, and we waited for more than 20 minutes while packed lift after packed lift came past. We asked a wonderful housekeeper if they might have a staff lift we could use (the lady waiting with us was getting distressed she would miss something important) and she agreed to escort us down through the utility lift. We were so grateful for the lovely housekeeper being willing to assist. Generally the staff were fabulous on little things as well, like giving directions to an alternative carport when the building carport was full, in the first instance putting us on the same level and generally being helpful. So overall - fabulous location, wonderful staff but some clear challenges with the condition of the infrastructure.

best hotel in Olympic Park area

Ocena na stronie TripAdvisor 4.0/5

sfergo Opinia zatwierdzona w TripAdvisor

From check in I felt valued. There was a long line due to the Coors concert (seriously why don't hotels just hire extra staff during special events?) but was allowed priority check in despite just being a classic member and upgraded to the suite. Which I'm glad I was because there was interconnecting rooms which meant I could hear the other guests but not with the door closed. Comfy beds, better smart TV's then other hotels I've stayed in (I can actually stream to them) and I didn't get woken up by trains so I had a good sleep. The only complaints I have is $39 for breakfast is a rip off and not allowing us to purchase individual items meant I had to spend my money elsewhere and they doubled their prices for the Kiss concert but didn't for the Coors. So the special events rate was inconsistent. But I did enjoy my free coffee. However please consider allowing guests to purchase individual items other hotels I have stayed it offer cheaper breakfast. Like the Rydges was only $27. But despite these small issues I will stay again next time I go to a concert. If it's available (sadly it isn't available for Blink 182)

Not as good as previous visits

Ocena na stronie TripAdvisor 3.0/5

Butterflygirl54 Opinia zatwierdzona w TripAdvisor

This stay didn't feel as good as usual. The room was not dark enough even though it had curtains the light from outside still make it not quite dark enough to sleep well for a light sleeper like me. I could walk around the room with no lights on and see what I was doing. So no I didnt sleep. The breakfast wasn't as good as usual, it was more the quality than anything especially the hot food. Ordering drinks and poached eggs just took too long as I had nearly finished my breakfast and then got my eggs late. I don't usually say anything but it was longer wait than usual, service so slow. From what I could see there was not enough staff working on the floor so that didnt help the service experience.

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Recenzje naszego hotelu napisane przez podróżnych

  • 846 Liczba opinii 8.1/10 Lokalizacja
  • 1 426 Liczba opinii 5.6/10 Pokój
  • 1 210 Liczba opinii 8.5/10 Obsługa
  • 12 Liczba opinii 8.1/10 Internet
  • 579 Liczba opinii 4.9/10 Czystość
  • 327 Liczba opinii 3.9/10 Udogodnienia
  • 291 Liczba opinii 7.5/10 Śniadanie
  • 275 Liczba opinii 3.6/10 Dobra oferta cenowa

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