Mercure Sydney Parramatta 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 349

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Mercure Sydney Parramatta - Image 1
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Mercure Sydney Parramatta - Image 4
106 Hassall Street, 2142 SYDNEY, Australia

Opis

O hotelu

  • Cztery sale do organizacji spotkań i imprez, z możliwością dostosowania do własnych potrzeb

  • Dania nowoczesnej kuchni australijskiej w restauracji i barze M

  • Sieć WIFI, telewizor LCD z kanałami telewizji kablowej i miejsce do pracy

  • Zewnętrzny basen, spa, kort tenisowy i taras

  • 10 minut od Parku Olimpijskiego i 40 minut od centrum finansowego Sydney CBD

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Lokalizacja hotelu

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

Pozycja GPS:-33.81897, 151.021591

Telefon
Faks +61 2 8836 1043

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 349

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 103

Great Location

Ocena na stronie TripAdvisor 3.0/5

83MarkP83 Couples - Opinia zatwierdzona w TripAdvisor

Very pleasant stay. Great staff. Very good size room. Lovely pool and tenis court is a bonus. Really good location especially if you are going to Olympic Park or Rose Hill Race course. Hotel needs a refurb carpets are looking very sad and walls a new paint job. Our room did not have a chair for the desk top.

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Sovana Bhattarai Front Office Manager

Mercure Parramatta

Ocena na stronie TripAdvisor 1.0/5

Resort30487201159 Opinia zatwierdzona w TripAdvisor

The motel was disgusting, mouldy and dirty and looks nothing like the photos. The photos look like when the motel was first built. The bed was hard like a rock and very uncomfortable. The carpets were filthy and stains all over. Would not stay again and charged a fortune to stay. The motel is very outdated and very old furnishings. Very disappointed with the stay.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I have shared your feedback with our Housekeeping and Engineering team. please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With the concept of single use plastic, we are not offering any bin bags inside the bins. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02 88361000 if you wish to discuss this matter in further details. Sincerely, Sovana Bhattarai Front Office Manager

Disgusting Cleanliness and Terrible Service

Ocena na stronie TripAdvisor 1.0/5

Jason W Opinia zatwierdzona w TripAdvisor

This is the second time my partner and I have stayed at the Mercure, however we were disgusted with the cleanliness of the room, with hairs all over the bathroom floor, sink, shower and bed. We checked out within a few hours rather than staying at the hotel and wrote to the management regarding this. We received an email saying thanks for the feedback and to call to discuss in further detail. We have called 4 times now, with no support at all, 2 times the manager was unavailable (no return call ever) and twice explaining to the assistant (who advised the manager was unavailable) the situation who decided to hang up on us when we said we would cc them in response to the managers email so they had a copy. Unfortunately we will never stay there again and would advise against it for others due to the cleanliness (disgustingness of the room) and lack of feedback response from management (they don't help even if they say they will, we've wasted hours now). The pictures don't even show the extent of the hairs in the bathroom and bed.

Dear Jason, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 028836 1000 if you wish to discuss this matter in further details. Sincerely, Sovana Bhattarai Front Office Manager

RHorne

Ocena na stronie TripAdvisor 4.0/5

Trek36717479099 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Great staff especially the reception team led by Savana Great location and car park Friendly team in kitchen whom had to deal with alot of rude people; Mini Bar should be complimentary for Diamond Mem

Email confirmation not honoured

Ocena na stronie TripAdvisor 1.0/5

Robert W Opinia zatwierdzona w TripAdvisor

Fair Trade Case -booked 18 rooms 33 peeps via Accor. Emailed hotel in June & response was room paid in full and confirmed. 4 days from check in & i emailed them & not honouring booking & $1430 more

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 475 Liczba opinii 8.7/10 Lokalizacja
  • 1 029 Liczba opinii 6/10 Pokój
  • 815 Liczba opinii 7.9/10 Obsługa
  • 18 Liczba opinii 2.2/10 Internet
  • 465 Liczba opinii 5/10 Czystość
  • 254 Liczba opinii 3.9/10 Udogodnienia
  • 242 Liczba opinii 4.1/10 Jedzenie
  • 212 Liczba opinii 4.8/10 Śniadanie

Zarządzane przez Trustyou

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