Mantra on Queen - Brisbane 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.6/5 396 beoordelingen

Mantra on Queen - Brisbane - Image 1
Mantra on Queen - Brisbane - Image 2
Mantra on Queen - Brisbane - Image 3
Mantra on Queen - Brisbane - Image 4
570 Queen Street, 4000 Brisbane, Australië

Omschrijving

Extras van het hotel

  • Dicht bij het stadscentrum en Fortitude Valley

  • Keuze uit moderne hotelkamers en appartementen

  • Tot de hotelfaciliteiten behoren WiFi, overdekte parkeerplaats, zwembad, spa en fitness

  • Host your next function with us, in our extensive conferencing and event facilities

  • Op loopafstand van winkels en restaurants

Onze accommodaties

Kamer

Hotelkamer

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Beddengoed 1 x Samenvoegbare bedden

Hotel locatie

Mantra on Queen - Brisbane

570 Queen Street
4000 Brisbane
Australië

Gps:-27.462176, 153.030816

Telefoon
Fax +61 7 3236 9637

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Vergaderzalen
  • 100% niet-roken accommodatie

Zwembad

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.6/5  396 beoordelingen

TripAdvisor score  3.6/5  1.450 beoordelingen

Value for Money

Tripadvisor-waardering 5.0/5

Menzies13 Gecertificeerde beoordeling door TripAdvisor

Centrally located, close to shopping malls and restaurants at Riverside and Howard’s Wharf. There is easy access to the River Loop Walkway and the ferry wharves which at 50c per trip is a great way to get around Brisbane. The apartments are spacious and very clean and if staying for few days there is a small kitchen equipped with utensils, microwave, toaster and kettle - plenty of coffee and teas. Also behind the hotel is Springhill Market Place which has a pharmacy, liquor store and supermarket. If you have been travelling for a while there is a bonus of a washing machine. The bedroom again is spacious and the bed very comfortable and you have a choice of pillows. The balcony has great views of Storey Bridge and Brisbane River where one can enjoy a nice cold drink and watch the activity on the river. The 5th floor has a sun area and a swimming pool which is small but very welcoming after hot day sightseeing. Also there is a sauna and spa and again a small gym which is well maintained (on holiday so not used). It is a ten minute walk to the famous Felons Brewery under the Storey Bridge. Staff are very friendly and helpful and as an Accor Member we were greeted with a bottle of wine and beers in our room. Perfect place to stay if visiting Brisbane short or long term.

Dear Menzies13, Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Queen. We are delighted to hear that you found our location to be convenient, with easy access to various attractions and amenities. It is great to know that you appreciated the spaciousness and cleanliness of your apartment, as well as the comfort of the bed and the views from the balcony. We are also pleased that our facilities, including the swimming pool, sauna, and gym, met your expectations, and that our staff provided you with a warm welcome. Your mention of the complimentary bottle of wine and beers as an Accor Member reflects our commitment to acknowledging our valued guests. We appreciate your positive remarks and look forward to welcoming you back on your next visit to Brisbane. Guest Services | Mantra on Queen 570 Queen Street Brisbane City, QLD 4000 Australia P: +61 7 3234 8888 | queen.res@mantra.com.au | mantra.accor.com

Really poor customer service from Accor's Mantra on Queen in Brisbane -- beware when making bookings here

Tripadvisor-waardering 1.0/5

Joanne H Gecertificeerde beoordeling door TripAdvisor

Travellers beware! I booked accommodation at this Mantra in April, paid with Accor points (Gold Member) but needed to cancel the booking due to change of travel plans. I cancelled the 2 night stay in very good time, but then found that notwithstanding that I'd been assured that I'd be refunded to my Accor account -- i.e. the points I'd used to make the booking -- nothing happened. A whole 6 months later, and notwithstanding numerous emails following up and requesting assistance. How does this work ... is this a global hotel chain or what? It seems they have lots of issues with systems and communications in their various establishments -- and they certainly seem not to be able to uphold their own cancellation policy. How odd is that. On this basis, I'm not at all keen any longer to trust funds/points programme at Accor.

Room booked and paid for - on arrival told there was not a room available.

Tripadvisor-waardering 1.0/5

Jann J Gecertificeerde beoordeling door TripAdvisor

On July 26th we arrived in Brisbane on an International flight. We booked and paid for accommodation for that night, to check on on the 27th. However, on arrival to the hotel, we found it locked up. and the desk unattended. We found a afterhours number and called saying we had booked and paid for a room only to be told on the phone there were no rooms available for us and that we would need to find other accommodation. Not very convenient at 11pm. Since then, I have been in touch with the hotel by phone and email requesting a refund. To date there has been no response. I could not recommend this accommodation because of our very unsatisfactory experience. We are still waiting for our refund.

Terrible Management

Tripadvisor-waardering 1.0/5

Mark M Gecertificeerde beoordeling door TripAdvisor

As a diamond member of Accor, please avoid this hotel. They reported my details to the police for something that had NOTHING to do with me and when I contacted them for explanation they have ignored me now for almost a month. Absolutely disgusting and I hope this hotel closes down.

Niet echt geweldig voor een Mantra Hotel

Tripadvisor-waardering 3.0/5

kate_esther Gecertificeerde beoordeling door TripAdvisor

Mijn man en ik verbleven een nacht in Mantra op Queen 'eenpersoons slaapkamer' en vonden het niet erg indrukwekkend. U kunt gemakkelijk zien dat het hotel zelf oud is, ook al hebben ze geprobeerd om het een modern accent te geven. De badkamer was ERG KLEIN en apart van de belangrijkste slaapkamer, en de douche was erg standaard en 'oud'. Omdat het om een winterse nacht ging, waren we verrast door het beddegoed (slechts een dunne deken, zonder een dekbed), en we vonden de kamer zeer lawaaierig 's nachts (begrijpelijk voor een vrijdagavond in de stad). Ten slotte waren de kamers 's nachts ook nog hel verlicht omdat er geen verduisteringsgordijnen hingen. Maar afgezien daarvan, was het uitzicht erg mooi, het appartement schoon, en de service van hun personeel uitstekend. Maar misschien geen geschikte accommodatie voor een mooi, rustig, romantisch nachtje weg : -)

Thank you for taking the time to provide feedback on your recent stay. I am disappointed to hear that you were not happy with the standard of the room you were allocated. The apartments are currently scheduled for a refurbishment which will enhance the overall presentation of the rooms and also the guest experience. I apologise for any disappointment your experienced during your stay. Regards, Ian Herbst General Manager Mantra on Queen

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 202 beoordelingen 6.4/10 Locatie
  • 349 beoordelingen 5.9/10 Kamer
  • 234 beoordelingen 7.5/10 Service
  • 9 beoordelingen 1.6/10 Wifi
  • 157 beoordelingen 4.7/10 Netheid
  • 129 beoordelingen 5.6/10 Comfort
  • 67 beoordelingen 3.4/10 Sfeer
  • 42 beoordelingen 3.4/10 Eten

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Brisbane

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.