Mercure Brisbane King George Square 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.9/5 4.050 beoordelingen

Beste prijs
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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner Ann and Roma Streets, 4000 BRISBANE, Australië

Omschrijving

Extras van het hotel

Geniet als gast van Mercure Brisbane King George Square van alle vijfsterrenfaciliteiten van het naastgelegen Pullman Brisbane King George Square: een fitnessruimte en de verleidelijk Bistro Allure en KG Bar.

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Hotel locatie

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australië

Gps:-27.4683, 153.02308

Telefoon
Fax +61 7 3229 9618

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.9/5  4.050 beoordelingen

TripAdvisor score  3.7/5  1.432 beoordelingen

Great stay

Tripadvisor-waardering 5.0/5

Faye2306 Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

Reception easy to check-in, Luke very helpful, Eden very pleasant on departure Room very clean, buffet breakfast more than adequate

AC stuck at 14C, no maintenance people. Very tired hotel.

Tripadvisor-waardering 1.0/5

davej1000 Gecertificeerde beoordeling door TripAdvisor

Not clean, tired and AC stuck on 14C. Phoned reception, answered after 5 mins, took message, no one attended. Came down to reception, advised no maintenance people work in the evening. Nearly $400 per night, strange experience. I recommend not staying here.

Only good for the location.

Tripadvisor-waardering 2.0/5

Giveson King M Gecertificeerde beoordeling door TripAdvisor

This hotel is poorly maintained. The main atrium is nice but the rooms very old and musty. Dusty shelves and dirty cups. Says 4 star hotel, but i beg to disagree. Roof top pool not properly maintained. Too dirty and cloudy to swim. Encountered nice staff, but not all were approachable. Great location though. Its just an old hotel building.

Dear GivesonKingM Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location and encountered friendly staff during your stay. However, we sincerely apologize for the issues you experienced with the condition of your room, the maintenance of the rooftop pool, and the cleanliness. We take your comments about the dust, musty smell, and dirty cups very seriously. This is not the standard we aim to provide, and we will work closely with our housekeeping and maintenance teams to address these concerns and improve our guest experience. We are also reviewing the upkeep of our pool to ensure it meets the expectations of all our guests. We truly value your feedback, as it helps us identify areas for improvement. We hope you’ll consider giving us another chance in the future to provide you with a more pleasant stay. Sincerely, Cecile Pellegrino - Guest Relations Manager

not the best experience

Tripadvisor-waardering 2.0/5

Cherie B Gecertificeerde beoordeling door TripAdvisor

The toilet continues to flush the whole time we were there in room 918, we reported it every day over the four nights. The buffet breakfast and cafe restaurant were fabulous. the pool a little chilly. We call maintenance to fix the air conditioner also an found that when they said they could accommodate for 1 extra person in the room there was nowhere for them to sleep so we had to book another room for our stay?

Dear Cherie, Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the buffet breakfast and our café restaurant, and that these aspects of your stay stood out, we are truly sorry to learn of the multiple issues you encountered during your visit. I sincerely apologize that the toilet in your room continued to run throughout your stay, despite your efforts in reporting it each day. This should have been resolved promptly, and I understand how frustrating it must have been. I am also sorry for the inconvenience with the air conditioning, and that the arrangements for accommodating an additional guest were not as expected, ultimately requiring you to book a second room. These are not the standards we aim to provide, and your feedback has been shared with the relevant teams to ensure improvements are made. We truly value your comments and hope we’ll have the opportunity to welcome you back for a much more seamless and comfortable stay in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Would not stay again. Room was damp and TV did not work.

Tripadvisor-waardering 1.0/5

GrantM254 Gecertificeerde beoordeling door TripAdvisor

This would be one of the worst hotel experiences we have had, Arrived at the hotel and checked in for 5 nights. When we got out at the lift the smell of dampness was very noticeable and it was even worse in the room. The carpet was damp in places and the TV did not work. Went down to reception and asked to change room. We were told this was not possible at present but may be in a couple of nights time. At this stage we asked for our money bank so we could go to another hotel. This was declined. After a couple of nights we were shifted to another room which was marginally better however the TV did not work properly in this room either. We are in our 70's and do not understand how anyone can consider it safe to put people in a room like this. To top it off when checking out and heading to the airport we were told that a Taxi or Uber could not reach the hotel as all the streets around it were closed for a running race. This left us dragging bags to finds a street that was not closed to call an Uber. Why the hotel could not advise people of this the night before which would have given us (and other guests) a bit more time to leave for the airport.

Dear Grant, Thank you for taking the time to share your experience. I am truly sorry to hear that your stay with us fell so far below expectations, particularly as you were here for multiple nights and entrusted us with your comfort and wellbeing. I sincerely apologize that a room change was not available right away and that your request for a refund was not accommodated at the time. I completely understand how distressing and frustrating this must have been, especially when traveling and expecting a safe, comfortable environment. I am also sorry to hear that the second room still did not meet expectations, and that the issue with the TV persisted. These are concerns we are urgently addressing with our maintenance and housekeeping teams. Finally, I regret that you were not informed in advance about the road closures due to the event in the area. This lack of communication caused unnecessary stress and inconvenience at a critical time, and we are reviewing our procedures to ensure guests are properly notified in future situations like this. We truly appreciate your feedback, and on behalf of the entire team, I sincerely apologize for the impact this stay had on your trip. I hope we can have the opportunity to restore your faith in us should you choose to return in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.619 beoordelingen 9.2/10 Locatie
  • 2.531 beoordelingen 4.9/10 Kamer
  • 2.002 beoordelingen 7.6/10 Service
  • 34 beoordelingen 5/10 Wifi
  • 1.005 beoordelingen 4.3/10 Netheid
  • 980 beoordelingen 4.5/10 Comfort
  • 607 beoordelingen 3.7/10 Voorzieningen
  • 521 beoordelingen 5.5/10 Goede prijs-kwaliteitsverhouding

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.