Mercure Brisbane King George Square 4 sterren

Tripadvisor-waardering 4.0/5 1.419 beoordelingen

Beste prijs
garantie
Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner Ann and Roma Streets, 4000 BRISBANE, Australië

Omschrijving

Extras van het hotel

Geniet als gast van Mercure Brisbane King George Square van alle vijfsterrenfaciliteiten van het naastgelegen Pullman Brisbane King George Square: een fitnessruimte en de verleidelijk Bistro Allure en KG Bar.

Onze accommodaties

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Hotel locatie

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australië

Gps:-27.4683, 153.02308

Telefoon
Fax +61 7 3229 9618

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

TripAdvisor score  4.0/5  1.419 beoordelingen

Regrettable stay

Tripadvisor-waardering 1.0/5

RobinFWarwick Stellen - Gecertificeerde beoordeling door TripAdvisor

Room wasn't ready at 2.30pm, manager somehow found another room, no welcome gift, not a bottle of water and ridiculously expensive

Dear RobinFWarwick, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced with your room not being ready at check-in, as well as the lack of a welcome gift and complimentary water. This is not the standard we strive to maintain, and I understand how disappointing this must have been for you. I appreciate your feedback, which will help us improve our services and ensure a more pleasant experience for future guests. Thank you for your understanding, and I hope you’ll consider staying with us again for a better experience. Sincerely, Roshit Manmohan - Front Office Manager

Deserves a good review.

Tripadvisor-waardering 4.0/5

HAKish01 Zaken - Gecertificeerde beoordeling door TripAdvisor

Don’t always believe the reviews. I have just finished up a 2-night stay for work. And have to admit, after reading the latest reviews before I arrived, was trying to get shifted to another hotel. BUT, service was attentive and polite at all times, check in seamless, room adequate for the hotel’s age, bed extremely comfortable, clean, and provided everything I needed. Location is brilliant. Is it tired looking in certain parts compared to a brand new equivalent? Sure. But aren’t we all? Great value.

Dear HAKish01, Thank you for taking the time to share your positive experience! We’re thrilled to hear that you enjoyed your two-night stay and found our service attentive and polite. It’s great to know that you found the bed comfortable and the room met your needs. We appreciate your understanding regarding the hotel’s age and your recognition of its value and fantastic location. Your feedback is invaluable to us, and we hope to welcome you back soon for another great stay! Sincerely, Roshit Manmohan - Front Office Manager

Just Terrible

Tripadvisor-waardering 1.0/5

Russell2374 Zaken - Gecertificeerde beoordeling door TripAdvisor

Ok there is no getting around it, this place is an absolute dump. Embarrassing that it is part of the Accor family. Stayed the one night, thankfully, and had the worst night sleep ever. All due to the fact that the elevator sounds like it is running inside your room. Have never heard such a noise each and every time the lift was operating. Add to that terrible WiFi, an old room and an even older bathroom with someone else’s dental floss behind the door…safe to say you don’t want to stay here. To top it off, the woman who fronted the restaurant for breakfast was incredibly rude and basically scolded me for not telling her I was an Accor Plus member before she printed off the bill. Ended up going elsewhere for breakfast. Plenty of better options in Brisbane. To think they charge over $300 a night to stay here is borderline criminal.

Dear Russell2374, I am truly sorry to hear about your recent experience and the issues you encountered during your stay. We deeply regret that the elevator noise, room condition, and the service at breakfast fell far short of your expectations. Please be assured that your concerns about cleanliness and WiFi, as well as the service you received at breakfast, will be addressed with the relevant teams. Thank you for your feedback, as it helps us identify areas for improvement. We hope you might give us another chance in the future. Sincerely, Roshit Manmohan - Front Office Manager

Never stay at Accor

Tripadvisor-waardering 1.0/5

Hayden R Gecertificeerde beoordeling door TripAdvisor

Despite being 9 nights from Gold status, I will never stay at an Accor venue again. I paid $100 for 6pm late checkout. At 7am, the manager and an employee knocked on my door - I had accidentally triggered the smoke alarm by using my vape, with a $300 smoking fee. That's all good, my fault, but I don't like the way the manager handled the situation - the 3rd word out of his mouth was "police". I said, OK, I will be down soon to pay the fee. Before I got a chance to get to the lobby, the manager was back at my door evicting me. This was at 7am. The windows are bolted shut and cannot be opened. I was fully co-operative and packed up all my bags and went to the lobby. The staff were holding me hostage for a $300 smoking fee - which is ridiculous, as there is no smoke in a vape. The only by-product of a vape is steam. They were going to close the room for 24 hours to clean my vape steam using a... steam cleaner? The manager also insisted I never paid for a late checkout. We lost our wallet and the manager would not allow us to return to the room to retrieve it. Once we hit the NSW-QLD border, we got a call from the hotel saying the wallet had been found. But the manager insisted on charging $10 postage to return the wallet. Something that was entirely his fault, to a status member. I hope, for the sake of humanity, the customers, and the poor staff that work under him, that that manager loses his job and never works in the hospitality industry again.

Dear haydenr487, I am very sorry to hear of the experience you encountered during your recent stay. It is concerning to hear that you felt uncomfortable and felt that your cooperation was not acknowledged. This is not the standard of service we strive to provide, and I will ensure that your comments are shared with our management team for review. I appreciate your loyalty as a member, and I hope you will reconsider and give us another chance in the future. Thank you for leaving your feedback. Sincerely, Roshit Manmohan - Front Office Manager

My go-to Brisbane hotel

Tripadvisor-waardering 4.0/5

RayJanet2008 Soloreis - Gecertificeerde beoordeling door TripAdvisor

This lovely hotel is minutes from the railway station and right beside King George Square; it has a restaurant and bar, a pool and a gym area, the rooms are spacious and clean, the staff are friendly and professional.

Dear RayJanet2008, Thank you for making us your go-to hotel in Brisbane and for sharing such positive feedback. We're thrilled to hear you enjoy our central location, spacious rooms, and friendly staff. We look forward to welcoming you back again soon! Sincerely, Roshit Manmohan Front Office Manager

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.