Mantra on Queen Brisbane 4성

고객 평점 (ALL 평가) 3.6/5 516 리뷰

Mantra on Queen Brisbane - Image 1
Mantra on Queen Brisbane - Image 2
Mantra on Queen Brisbane - Image 3
Mantra on Queen Brisbane - Image 4
570 Queen Street, 4000 BRISBANE, Australia

호텔설명

호텔 추가 정보

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

숙박

객실

Hotel Room

  • 2명 최대
  • 21 m² / 226 sq ft
  • 침구 1 x 결합형 침대

호텔 위치

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

전화
팩스 +61 7 3236 9637

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 회의실
  • 100% 금연 호텔

수영장

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.6/5  516 리뷰

TripAdvisor 평가  3.6/5  1,446 리뷰

Well recommended

트립어드바이저 평점 5.0/5

Kathie R TripAdvisor 인증 리뷰

What a spot no need to even use the car everything is in walking distance even a supermarket over the road. there is a bus stop close by, the river with all the best restaurants & cafes. Extremely clean & much larger than I expected with a full kitchen - I will be back

Poor service

트립어드바이저 평점 1.0/5

746francoisp TripAdvisor 인증 리뷰

The reception was unattended when we arrived at 7pm - we had to wait for 15mn-, the room were not cleaned for 3 days, there was no proper buffet breakfast, the rooms were smelly. We were 4 people travelling together for business. All of us had the same experience.

Dear Francois, Thank you for taking the time to leave a review. I am sorry to hear about your experience with us. Your feedback is important to us and will be passed along to the relevant departments. Sincerely, Mantra on Queen Reception

Do not do it

트립어드바이저 평점 1.0/5

Walkertrav 비즈니스 - TripAdvisor 인증 리뷰

Everyone staying at this hotel had a horrible experience. Some got to the hotel and decided to stay somewhere else…I wish I had. I heard the car park was really small so I thought I would try to call and email reception to see if my car would fit..but there was no one answering the phones. When I told reception (and should the calls), they weren’t concerned. The rooms are standard. Price was extreme- they wanted $389 for one night stay in a small dated hotel room. I have never given a bad review but this place deserves it

Dear Travis, Thank you for taking the time to leave a review. I am sorry to hear about your experience with us. Your feedback is important to us and will be passed along to the relevant departments so that we can improve on our service. Sincerely, Mantra on Queen Reception

Poor experience for business travelers

트립어드바이저 평점 2.0/5

Kerrie F TripAdvisor 인증 리뷰

This is really average. Rubbish around the front door on arrival. Poor facilities. Restaurant advertised in the rooms as being open for dinner. But, when you go down to have dinner, there is a sign ‘coming soon.’ Inconvenient location and noisy. Even with a corporate booking, I had to pay a ‘bond.’ Not good for business travel.

Dear Kerrie, Thank you for taking the time to leave a review. I am sorry to hear about your experience with us at Mantra on Queen. Your experience is not one we strive to give our guests. Your feedback is important to us and will be passed along to the relevant departments so that we can improve on our service. Sincerely, Mantra on Queen Reception Team

Cleanliness ZERO

트립어드바이저 평점 1.0/5

Marilyn M 비즈니스 - TripAdvisor 인증 리뷰

The lady at reception was very rude and unhelpful. The foyer was dirty. I was told to go sit on the couch and wait until she was ready to serve me. I sat on the couch and found down the sides of the couch was filthy with lolly wrappers and other rubbish. The room looked clean until I really looked the cushion covers looked like they had seen better days, the curtains looked and felt dirty like they had never been washed since they were first put in the room. The bathroom had a bath in it which being an older person had trouble getting into it so I could have a shower, the taps are so ancient having to work out how to get the water to come through to the shower and not the bath. The bath and tiles were not cleaned properly, mould and rust around the areas like the towel rack. Restaurant floor was dirty, no uniforms were worn by the staff, one young lad was wearing tracksuit pants with the leg zippers undone, the young guy that served me had a dirty apron on. I was told the fish was fresh Barramundi but found that the fish was frozen from a packet probably from Woolworths on shoestring chips and salad that had seen better days. The guy that served me was later waving a wet mop around between the tables this made me feel sick, he then started vacuuming the floor between the tables, I was the only person that ate in there. I can understand why now Breakfast was suppose to start at 6am, the restaurant was closed and in darkness. I gathered breakfast was off the menu. I am still waiting for my holding money to be returned to my bank account. They don’t seem to care about the cleanliness of the entire motel I won’t be staying there again.

Dear Guest, Apologies for the delay response, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. From my end we can see that this matter has been dealt with. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Services | Mantra on Queen 570 Queen Street Brisbane City, QLD 4000 Australia P: +61 7 3234 8888 | queen.res@mantra.com.au | mantra.accor.com

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 234 리뷰 7/10 위치
  • 395 리뷰 5.3/10 객실
  • 249 리뷰 7.1/10 서비스
  • 13 리뷰 1.3/10 인터넷 가격
  • 187 리뷰 3.8/10 청결도
  • 131 리뷰 4.5/10 안락함
  • 87 리뷰 3/10 편의 시설
  • 80 리뷰 2.9/10 분위기

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