Sofitel Brisbane Central 5성

고객 평점 (ALL 평가) 4.5/5 8,055 리뷰

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Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
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Sofitel Brisbane Central - Image 4
249 Turbot Street, 4000 BRISBANE, Australia

호텔설명

호텔 추가 정보

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

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호텔 위치

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

전화
팩스 +61 7 3832 4741

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  8,055 리뷰

TripAdvisor 평가  4.0/5  5,068 리뷰

2024으뜸 시설

Great

트립어드바이저 평점 4.0/5

gypsy_jane Couples - TripAdvisor 인증 리뷰

Great experience at Sofitel Brisbane. Hubby booked a King Executive Suite for a night to celebrate my birthday during our trip to Brisbane to visit our daughter. Room was amazing! Bed super comfy and I had a great nights sleep. Downfalls are …. Customer service at check-in counter really lacked that welcoming attitude. My husband was handed a welcome chocolate by this staff member whilst I stood there and recieved none. I’ve never experienced this before at a Sofitel hotel and especially as we are Accor Plus Gold members. The carpet in the room was dirty and not cleaned. Despite these two minor issues I still highly recommend and would return again. Five stars otherwise.

The worst Sofitel in the world

트립어드바이저 평점 2.0/5

NikoLeNiak Couples - TripAdvisor 인증 리뷰

A full disappointment. This is no longer a Sofitel. It has become a self service hotel everywhere : at the bar, Noone is coming. At the restaurant, the caesar salad is worse than in a fast food restaurant, at the Executive lounge, it is a disaster: they serve only limited industrial food, same poor stuff everyday, no service at all. In the lounge, they don't even bother to serve breakfast so you have to go in the main breakfast room. Breakfast: you wait 10min until you are seated. The egg station does nothing else than telling you they can't cook scrambled eggs (3 days in a row). Coffee arrives when you're finished (20min later). Rooms (and hotel) are completely outdated and not decorated (very dark, grey, no atmosphere...). The gym doesn't even have cups to drink water. Bed is overutilized (where is the famous comfort of 'MyBed by Sofitel'?) And far too soft. In 4 days, they were only able to clean the room 2 days (and we had to call to make it happen) For this price, you will be much better off at Ibis (if you are a loyal Accor member). The worst Sofitel experience I had in the world. This is just unacceptable, and the opposite of luxury.

Overall enjoyed my stay, room for improvement

트립어드바이저 평점 4.0/5

LindaR924 Friends getaway - TripAdvisor 인증 리뷰

I enjoyed one night here. Complimentary upgrade as Platinum member to Level 24. Lovely room. Requested turn down service that didn't happen. Early check in. Extra drink vouchers as they didn't show on the app. Love that here you can enjoy champagne for these free drinks. Plus free bar snacks when requested. Some staff pour heavier handed than others which I prefer. Club lounge has gone down since my stay last Christmas in my opinion. Staff appeared as they they did not want to be there. I had to find them when I wanted a spirit. Food very average and some not topped up. Breakfast never changes and is average for me. I enjoy banana bread, almond croissants and crepes which are not on offer. Service lacked at breakfast too I'm guessing due to limited staff. Front staff were the stand out , shout out to Rebecca and Alec, excellent customer service. Day spa extremely enjoyable and can bill to room.

Bonjour Linda, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed your one-night stay. It’s wonderful that you made the most of your Platinum member benefits, including the extra drink vouchers and the champagne in the bar. However, I’m sorry to hear that your experience with the Club Lounge and breakfast did not meet your expectations this time. Your feedback regarding the service, food variety, and staff attentiveness is valuable, and we will be addressing these areas to ensure improvements are made. It’s disappointing that the turn-down service was not provided as requested, and I apologise for this oversight. I’m also sorry that the breakfast options didn’t include some of your favourites. We’ll certainly take your suggestions into account as we look to enhance our offerings. On a positive note, I’m pleased that you had a relaxing experience at our day spa and that our front staff, particularly Rebecca and Alec, left a positive impression with their excellent service. I will make sure to pass on your kind words to them. Thank you again for your detailed feedback, and we hope to have the pleasure of welcoming you back soon for a more seamless experience. Merci, Thomas Annand Luxury & Guest Experience Manager

5 Star Service

트립어드바이저 평점 4.0/5

Steve T TripAdvisor 인증 리뷰

The service is certainly 5 star - every staff member we encountered was wonderful, starting with the lovely welcome at reception. Room was very comfortable, clean and reasonably spacious with a great view over Brisbane, however a little dated in parts, particularly the old-fashioned shower-over-bath which leaked water all over the bathroom floor. It does have everything you'd expect in a top class room including quality Balmain toiletries. The default pillows are way too soft for me but they have many options if you call guest services. Club lounge is worth paying for, it's a lovely area with great views over Brisbane and fantastic service. Afternoon tea - scones and cakes, followed by evening canapes with wine, beer and spirits. Good cheeseboard, cold meats, dips etc, however you only get 2 small hot canapes delivered to your table. The table-service is nice but is clearly a cost-cutting measure as you are extremely limited in how many hot items you can consume - every other club lounge I've been to in the world has help yourself hot offerings. Public areas, lobby, bar, restaurant are nicely decorated and relaxing places to be. Breakfast buffet is extensive including fresh egg station and juicer. Heated pool area is quite small but still a nice place to relax, and there is a heated spa as well. Located directly above Central Station, everything in Brisbane is easily accessible (didn't hear any trains from the room!).

Thank you for your detailed review and for choosing to stay with us. We’re delighted to hear that you found our service to be five-star and that every staff member you encountered made a positive impression. Your kind words about our reception team and the overall service are greatly appreciated. I’m pleased to know that you enjoyed the comfort, cleanliness, and views from your room, as well as the quality amenities we offer. However, I’m sorry to hear about the issues with the shower-over-bath and the water leakage. We appreciate your feedback on this and will review these details as part of our ongoing efforts to improve our facilities. Thank you for your insights regarding the Club Lounge. It’s wonderful to hear that you enjoyed the views, service, and offerings like the afternoon tea and evening canapés. We understand your point about the limited hot canapés, and we will take this into consideration as we look to enhance our guests’ experience. We’re glad that you found our public areas to be nicely decorated and relaxing, and that you enjoyed the breakfast buffet, heated pool, and spa. Our central location is indeed a great advantage, and it’s good to know that it contributed to your overall positive experience. We appreciate your thorough feedback and hope to welcome you back in the future for an even better stay.

Great option

트립어드바이저 평점 5.0/5

Stacey W Couples - TripAdvisor 인증 리뷰

Sofitel is our ‘go to’ hotel in Brisbane. Although some of the rooms are a little tired, the staff are very friendly and the rest of the hotel is first class. It is centrally located above Central train station. Great for a direct train ride to the airport. Lately the room rates have been affordable.

Thank you for your continued loyalty to Sofitel Brisbane Central and for making us your ‘go to’ hotel in Brisbane. We’re delighted to hear that you enjoy our central location, especially the convenience of being right above Central Station for easy access to the airport. Your kind words about our friendly staff and the overall quality of the hotel are greatly appreciated. We acknowledge your feedback regarding some of our rooms, and please know that we are continually working to maintain and enhance our facilities to ensure a comfortable stay for all our guests. It’s wonderful to hear that you’ve found our room rates to be affordable lately, and we hope to continue providing you with the exceptional service and experience you’ve come to expect from us. We look forward to welcoming you back on your next visit to Brisbane.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,430 리뷰 9.4/10 위치
  • 2,836 리뷰 6.9/10 객실
  • 3,737 리뷰 9/10 서비스
  • 21 리뷰 6.4/10 인터넷 가격
  • 1,278 리뷰 8/10 레스토랑
  • 900 리뷰 6.9/10 분위기
  • 843 리뷰 7.2/10 편의 시설
  • 719 리뷰 8.4/10 조식

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.