マントラ オン ノースボーン - キャンベラ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,063 件のレビュー

マントラ オン ノースボーン - キャンベラ - Image 1
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マントラ オン ノースボーン - キャンベラ - Image 3
マントラ オン ノースボーン - キャンベラ - Image 4
84 Northbourne Avenue, 2612 キャンベラ, オーストラリア

説明

ホテルのその他の情報

  • 予約担当者へのお問い合わせにつきましては、1300 987 610 までご連絡お願いします

  • ロンズデール通りのレストランやカフェまですぐ

  • アパートメントスタイルの客室

  • 地下駐車場あり

  • キャンベラ市内の観光スポットに近い便利な立地

当ホテルの客室

客室

ホテル

  • 3 人/最大
  • 30 m² / 322 sq ft
  • 寝具 1 x キングサイズベッド

ホテル所在地

マントラ オン ノースボーン - キャンベラ

84 Northbourne Avenue
2612 キャンベラ
オーストラリア

GPS:-35.274217, 149.130653

電話番号
ファックス +61 2 6243 2599

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen and Bar is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,063 件のレビュー

トリップアドバイザーの評価  3.8/5  2,250 件のレビュー

Great treatment of an Accor platinum

トリップアドバイザーの評価 5.0/5

wombatdavid トリップアドバイザー認証口コミ

I booked a stay here as I am an Accor Plus member (rate $120 a night - bargain!) and platinum (they gave me an upgrade to a 1 bedroom, wine and breakfast). The staff were all lovely and the lobby is really welcoming. My room was large and I liked having the kitchen with a dishwasher and a washer/dryer. The pool was ok but a little cold as the heater is broken. The location is good near the light rail and an easy walk to the Canberra centre. Only issue was wifi that cut in and out in the evening. Otherwise a perfect stay. The breakfast was tasty too. I preferred my stay here to a more expensive recent stay at the nearby Novotel.

Not a 4 star hotel, don’t expect any Accor Benefits.

トリップアドバイザーの評価 2.0/5

Eaa1947 トリップアドバイザー認証口コミ

We booked this hotel as part of Accor group. Being a Platinum member one expects some perks from the hotel. Nil forthcoming from management. The hotel is in midtown and has no views and no character. We had booked a bedroom suite. We found out there was no coffee maker (apart from instant coffee) in the room. We enquired about an upgrade, apparently a premier room was available with a Nespresso coffee maker. The manager refused to give us that room claiming it had not been cleaned and that he was not having it cleaned. We asked if the Nespresso machine from the other room could be brought to our room but that request was also rejected out of hand. The hotel doesn’t have a dining room for lunch or dinner, a strange situation for a claimed 4 star hotel!!!! The rigidity of the manager was unbelievable. The room itself is spacious enough but it has no other redeeming features.

Dear Eaa1947, Thank you for your feedback regarding your recent stay with us. We appreciate your loyalty as a Platinum ALL member and regret that your experience did not meet your expectations. As an Accor property, we always strive to recognise our members, and upgrades are provided when available. However, as mentioned during your stay, upgrades are subject to availability, and unfortunately, the premier room was not ready for immediate occupancy due to our minimal housekeeping staff on weekends. Regarding coffee facilities, Nespresso machines are not a standard inclusion in all rooms. While we were unable to relocate one for you, we did offer complimentary barista-made coffee as an alternative. I’m sorry if this did not meet your preferences. We acknowledge that our dining options differ from some other hotels, but we aim to provide quality alternatives, including nearby dining recommendations. Your feedback is valuable, and we will continue to review how we can improve our services. We hope to have the opportunity to welcome you again and provide a more enjoyable experience. Please don’t hesitate to reach out if I can assist with any future bookings. Sincerely, Elan Koirala Front Office Manager

Horrible

トリップアドバイザーの評価 1.0/5

Emily R トリップアドバイザー認証口コミ

Bed and shower are probably the best things in the whole apartment, walked into stains on the carpet, black hair in the shower ( someone else's) stains on the bedding covers, are you serious? Gross.. the car park, you don't even get a designated spot to park your car, it's just if you're lucky. Cockroaches in the lower ground level crawling around. Never again. Paid so much money for these apartments not even worth it

Dear Emily, Thank you for sharing your feedback. I’m very sorry to hear about your experience, as this is certainly not the standard we aim to provide. Cleanliness is a top priority for us, and I sincerely regret that your room was not up to expectations. I will be addressing this with our housekeeping team immediately to ensure such issues are rectified. Regarding the car park, we operate on a first-come, first-served basis due to limited spaces, and I apologise if this was not communicated clearly before your arrival. Additionally, we take pest control very seriously, and I will be escalating your concerns to our maintenance team to investigate and resolve any issues in the lower ground level. We appreciate your feedback, and I’d like the opportunity to restore your confidence in our hotel. Sincerely, Elan Koirala Front Office Manager

SAFETY CONCERN

トリップアドバイザーの評価 1.0/5

Alora M トリップアドバイザー認証口コミ

DO NOT PARK YOUR CAR HERE!! They lie!!! Had our dirt bike removed from our vehicle, stolen from their ‘secure carpark’. Mantra refused responsibility. Absolutely awful. Hotel were terrible to deal with and refused to assist. They guarantee safety

Handy comfortable stay in Canberra

トリップアドバイザーの評価 5.0/5

Fiona L トリップアドバイザー認証口コミ

Great experience with, booking , staff phoned to confirm booking requests, had a restful stay after a busy day out,comfortable lounge room and bedroom. Use of swimming pool refreshing. Helpful staff throughout stay, very welcoming. Need to keep bathroom door closed as don't want to set off the fire alarm when showering.

との提携 TripAdvisor

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周辺の他の施設

キャンベラのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。