ibis budget Canberra 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 420 件のレビュー

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15 Tay Street, Antill Street, 2602 WATSON, Australia

説明

ホテルのその他の情報

  • Your perfect low cost hotel choice when visiting Australia's capital city

  • Located off the Federal Highway, 7Km from Canberra city centre

  • A short drive to all major galleries, attractions, shopping & dining

  • A hotel for the whole family with pet-friendly rooms available

  • Fast & free Wi-fi throughout the hotel, paid on site car parking

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ホテル所在地

ibis budget Canberra

15 Tay Street, Antill Street
2602 WATSON
Australia

GPS:-35.225, 149.166583

電話番号
ファックス +61 2 6253 9060

ホテルサービス

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敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  420 件のレビュー

トリップアドバイザーの評価  3.0/5  525 件のレビュー

A quick overnight stay.

トリップアドバイザーの評価 3.0/5

Maurice F Friends getaway - トリップアドバイザー認証口コミ

You get what you pay for with this hotel. Located in the outskirts of Canberra. The room was basic. Not clean though . There were rogue hairs in the bathroom and stains on the wall. The inner staircase needs a good clean too. The bed was comfy though.

Hi Maurice, Thank you so much for staying with us and for taking the time to provide us with valuable feedback. I am glad to hear that you mostly enjoyed your stay with us, though I am sorry for the cleanliness issues you experienced. We will be following this up with the housekeeping team to ensure it is kept on top of. On the plus side I'm glad that you found our bed comfortable! Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra! Kind regards, Matt Parkins General Manager

HORRIBLE EXPERIENCE!

トリップアドバイザーの評価 1.0/5

Explore611130 トリップアドバイザー認証口コミ

I never thought I would write a review, I have never done it before, but this one is worth my time spending. It was the most horrific stay and I wish no-one goes through such traumatic experience. We booked for 5 nights, stayed the first night at my partners insistence. After 13 hours of driving my partner was very tired and i too. We booked a Queen bed accommodation and were offered initially a king single bed that was best suited for people with disability, so we requested another one and was given a double bed with a bunk bed on top, we accepted there because we were told that the room that we booked was given to someone else. All their rooms are unclean, no chairs to sit on, a very dirty plastic stool, nothing was clean, there was a bug in the toilet, shower dirty, all rooms are very, very small, photos are deceiving. So, no ethics, no satisfactory customer service just right there. At time of going to bed I tried to get in bed but I did not notice the wooden bunk bed right in front of me and hit my head so hard that I nearly passed out. My forehead was very swollen and badly bruised! It was very late and when I went out to the Office which was just outside the room, there was no-one but most importantly there was no first aid kit or an emergency phone. The next day it was a Sunday and there was no Pharmacies opened. I understand that it's a budget hotel and my partner wanted to stay closer to the convention he was going to; but there is total negligence, lack of duty of care, poor customer service, unclean, the list is endless. The next day we asked for our refund because we were not going to stay one more night there, unfortunately it was prepaid and we had to get refunded; one of the remaining 4 days was refunded, the General Manager said that he organised 2 of them and to contact another booking agency for one of the days but we never got any refund, I did contact Expedia which he said has organised the refund for us but Expedia had no knowledge of such bookings, also the third agency, Webbed, had no record of the booking. I went through traumatic days also trying to contact all those agencies. I tried to call the hotel to explain my situation but never got an answer. I am still unwell with the big bruise on my head and a sore eye after almost a month now. IT'S A HEALTH HAZARD! Keep away from them. They are lucky I give them 1, this hotel deserves nothing.

Good afternoon, Thank you for taking the time to tell us about your experience at the Ibis Budget Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Parkins General Manager

Avoid if for business.

トリップアドバイザーの評価 1.0/5

kevinwA708VS トリップアドバイザー認証口コミ

Avoid. Tiny room in the middle of nowhere which is not suited for Business stays. Maybe good for a quick and cheap overnight but that would be it. Was woken on several nights, one in particular at 1am by a lady who rattled the crap out of the already loose door lock. Played hunt the PowerPoint and enjoy the rock and roll music from the tiny fridge. I was surprised to see people living in the carpark in rooftop tents. Maybe they were sharing toilet facilities.

Location is Great!

トリップアドバイザーの評価 4.0/5

bok_1981 ファミリー - トリップアドバイザー認証口コミ

Stayed for 2 nights on our way to Thredbo. Location is perfect on a quiet street and service station close to it. Rooms are spacious and clean. Staff are attentive too. There is a store for commonly used items which added to the convenience. Only downside is parking can be very busy at night. Trucks park parallel to the parking spots which occupy a lot of space. It was a good stay and would come back on our next trip to Canberra.

Good staff

トリップアドバイザーの評価 5.0/5

CRcrCRcrCR トリップアドバイザー認証口コミ

The staff her win our prize for the best, friendliest and most professional of any hotel we have stayed in over 25+ years travelling around the world for both work and holidays. The duty manager was exceptionally good. It's a budget hotel, but the staff are five star quality. We have experienced far less professional staff in much more expensive hotels worldwide. Yes, the rooms are basic and small, but clean and functional.

との提携 TripAdvisor

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