Mercure Canberra 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,897 件のレビュー

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Mercure Canberra - Image 1
Mercure Canberra - Image 2
Mercure Canberra - Image 3
Mercure Canberra - Image 4
Corner of Ainslie, and Limestone Avenue, 2612 BRADDON, オーストラリア

説明

ホテルのその他の情報

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

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ホテル所在地

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
オーストラリア

GPS:-35.276066, 149.143494

電話番号
ファックス +61 2 6243 0001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,897 件のレビュー

トリップアドバイザーの評価  3.9/5  2,287 件のレビュー

Great place to stay, just not to eat!

トリップアドバイザーの評価 4.0/5

AM_of_Oz トリップアドバイザー認証口コミ

Wonderful historic building in a peaceful spot. Great hospitality by all staff at the Motel/Hotel itself, and very accommodating helpful people all around! I appreciate that all very much. Nice big room (I had a loft). My one complaint was the food there in Olims just not being very good. Breakfast of scrambled eggs were wet sloppy and tasted watered down and tasteless. I love my eggs, so this was a disappointment. I tried them 3 times and found the same each time. I also had dinner there just the once and was disappointed and felt pricing was steep for such bland food (I had the beef brisket sandwich which was dry and in need of a sauce and flavour.) Great place to stay, just not to eat!

Dear AM_of_Oz We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please also allow me to extend my sincere apologies regarding your dining experience and please rest assured that I will share your feedback with our Executive Chef. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

The good and the Not so Good

トリップアドバイザーの評価 3.0/5

blairbears トリップアドバイザー認証口コミ

There were two busloads of us. pulled up in the front. We couldn't get out as there was no easy access for elderly or people with wheely walkers. Carer had to go into the foyer get our keys and then we had to drive around the back to access through the car park. That was locked so had to use one of the keys to unlock the gate. Rooms furnished with very old fashion cupboards. Huge TV on wall but no instructions how to use it. Remote control very basic with very few buttons. Lovely glass tables, a chair, a huge very comfortable king size bed. Beautiful new and spotlessly clean bathroom with long vanity, toilet and shower but no safety handrail or shower stool, very slippery for the elderly. Old world charm hotel but needs to be brightened up. The bistro where we had breakfast was a disgrace for the size of the hotel. We had to wait an hour before we could get in and find a table, it was the quick and dead. The breakfast food was very good but the lids on the containers were broken and half falling off. It was like a cheap cafeteria. The staff were lovely and there was a beautiful courtyard garden to sit in.

Dear blairbears, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

Clean but Lacking the Pet Experience Shown Online — No Courtyard Provided

トリップアドバイザーの評価 2.0/5

Ella J トリップアドバイザー認証口コミ

The hotel is quite outdated, though it was clean and tidy. Unfortunately, the ‘courtyard’ is just a dirt patch, which really takes away from the overall atmosphere. It’s okay for a short stay, but definitely needs some updating and landscaping to feel more inviting. There were also no pet amenities provided — no treats, bowls, or welcome touches for my dog. I’ve seen some of my Instagram friends stay here and their rooms had a paved courtyard and complimentary dog treats, which made their stays look much more enjoyable. Ours, unfortunately, didn’t include any of that, which was disappointing given the photos online.

Dear Ella, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have a range of different style Pet Friendly Rooms, every Pet Room will have an outdoor area, some have paving, others have trees etc. Please also allow me to extend my sincere apologies regarding the Pet Amenities and please rest assured that I will follow up with my Housekeeping team as to why these were not provided. We appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

Despite the location the Hotel is tired and deteriorating. Dining experience including breakfast was substandard. was

トリップアドバイザーの評価 2.0/5

Rick J トリップアドバイザー認証口コミ

Disappointing recent stay with hotel rating not commensurate with the level of accommodation, service and facilities expected.

Dear rick j., Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Lukas Wilfling General Manager

Very Good Hotel, Excellent service.

トリップアドバイザーの評価 4.0/5

bdg100 トリップアドバイザー認証口コミ

Good hotel, centrally located,10 minutes to the city. Large rooms with clean toilets. All facilities. The breakfast was excellent and the best value for money. Staff were polite. On-site parking available.

Dear bdg100, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it includes our wonderful crew. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

との提携 TripAdvisor

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