Mercure Canberra 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,179 件のレビュー

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Mercure Canberra - Image 1
Mercure Canberra - Image 2
Mercure Canberra - Image 3
Mercure Canberra - Image 4
Corner of Ainslie, and Limestone Avenue, 2612 BRADDON, Australia

説明

ホテルのその他の情報

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

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ホテル所在地

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
Australia

GPS:-35.276066, 149.143494

電話番号
ファックス +61 2 6243 0001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,179 件のレビュー

トリップアドバイザーの評価  3.9/5  2,274 件のレビュー

A disappointing stay.

トリップアドバイザーの評価 3.0/5

Sandy W トリップアドバイザー認証口コミ

We have stayed at this Hotel many times before. As Accor platinum members we are supposed to receive an upgrade and welcome gift. We had to ask about the welcome gift. Our room was large, and bathroom is a good size too. The doona was too hot and made us uncomfortable. The Olims restaurant was very disappointing, no service, you order from the bar and when we asked about cutlery we were told it's over there! We ordered scotch fillet steak , which was very chewy. The breakfast was ok , we ordered omelettes and these took along time and looked like pizzas! Overall a disappointing stay and we will not stay again.

Dear Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and pre-vent future occurrence. We appreciate you sharing your concerns, and it is my hope that you will find a more suitable solution for your accommodation needs for a future visit to the nations capital. Sincerely, Lukas Wilfling General Manager

Great Hotel in Middle of Canberra

トリップアドバイザーの評価 5.0/5

David W Couples - トリップアドバイザー認証口コミ

Lovely old world charm Hotel Centrally located Not far from anything great rooms excellent staff from the GM down and great food and bar Cant fault it We will be back

Dear David W, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Quiet and convenient stay

トリップアドバイザーの評価 5.0/5

Kelglaz Couples - トリップアドバイザー認証口コミ

We had a short trip to Canberra to visit the war memorial and chose the Mercure for its proximity to it. It is also with in walking distance to shops and cafes. Staff were lovely on check in and check out. Room was spacious and clean and the bed was very comfortable. Amazing hot water and water pressure too! There is a open air car park available at a cost but easy to access, as we had a big vehicle this isn’t always the case. Definitely encourage you try the room service it didn’t disappoint!! Thanks for the lovely stay!

Dear Kelglaz We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Lovely hotel but poor breakfast.

トリップアドバイザーの評価 4.0/5

jillypink トリップアドバイザー認証口コミ

Booked by phone as needed accessible room. Customer service operator very helpful. Booked bed and breakfast with secure parking. Check in easy and room with king bed and accessible bathroom good. Had food at bistro/bar which was delicious. Breakfast was a disappointment. Fresh fruit a disappointment. Scrambled eggs were cold, the bacon scrappy. Had to ask for a tea pot of tea. Lid didn’t fit and had to hold it on. Would return but unless breakfast improves would not book b&b.

Dear jillypink, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please also allow me to extend my sincere apologies for your breakfast experience and please rest assured that I will share your feedback with our Food and Beverage team to ensure we are investigating our offering and make adjustments were needed. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Wonderful on the outside, even better when you step inside.

トリップアドバイザーの評価 5.0/5

Voyager620759 ファミリー - トリップアドバイザー認証口コミ

This was a great choice for a quick trip to Canberra. Ideally located close to the City Centre, but with a great open feel and a relaxed and comfortable ambience. Very helpful staff, delicious room service meals on the night we arrived, and a great, relaxing breakfast the next morning. It's a wonderful place to look at, and even better when you get inside! Claudia on the front desk did everything possible to make us feel welcome, and answered every question we had. Outstanding.

Dear Voyager, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team, in particular Claudia and her line Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

との提携 TripAdvisor

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Braddonのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。