Mantra on Northbourne Canberra 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 1,063 أراء

Mantra on Northbourne Canberra - Image 1
Mantra on Northbourne Canberra - Image 2
Mantra on Northbourne Canberra - Image 3
Mantra on Northbourne Canberra - Image 4
84 Northbourne Avenue, 2612 CANBERRA, Australia

الوصف

خدمات الفندق الإضافية

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

الإقامات المتوفرة لدينا

غرفة

Hotel

  • 3 من الأشخاص كحد أقصى
  • m² 30 / sq ft 322
  • فرش السرير 1 x سرير (أسرّة) كينج

موقع الفندق

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

نظام تحديد المواقع العالمي (GPS):-35.274217, 149.130653

الهاتف
فاكس +61 2 6243 2599

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen and Bar is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  1,063 أراء

تقييم TripAdvisor  3.8/5  2,251 أراء

Convenient location

ملاحظة Tripadvisor 2.0/5

Wendy C Couples - تقييم TripAdvisor المعتمد

Good location in the city. Close to restaurants and pubs.Large room. No outlook from balcony other next door apartment building. Room didn’t look like pictures on website. Hotel overdue for an update. Pool and gym in dungeon like area which you had to access by metal fire escape stairs . Not inviting in anyway. I felt like no recognition of the fact that I was a gold Accor plus member. Not up to Accor standards of other places we have stayed.

Dear Wendy, Thank you for sharing your feedback with us. We’re pleased to hear that you found our location convenient and enjoyed the spacious room. We sincerely apologise that the room did not meet your expectations and that the facilities, including the pool and gym, did not live up to your previous experiences with Accor hotels. We understand how important it is for the property to reflect the images and descriptions you see online, and we will review our listings to ensure they accurately represent the guest experience. We also regret that your status as a Gold Accor Plus member was not recognized during your stay. We’ll make sure this is addressed with our team to improve our recognition of loyal guests moving forward. Your feedback is invaluable in helping us improve, and we hope you will consider staying with us again to experience the enhancements we’re working on. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Great treatment of an Accor platinum

ملاحظة Tripadvisor 5.0/5

wombatdavid تقييم TripAdvisor المعتمد

I booked a stay here as I am an Accor Plus member (rate $120 a night - bargain!) and platinum (they gave me an upgrade to a 1 bedroom, wine and breakfast). The staff were all lovely and the lobby is really welcoming. My room was large and I liked having the kitchen with a dishwasher and a washer/dryer. The pool was ok but a little cold as the heater is broken. The location is good near the light rail and an easy walk to the Canberra centre. Only issue was wifi that cut in and out in the evening. Otherwise a perfect stay. The breakfast was tasty too. I preferred my stay here to a more expensive recent stay at the nearby Novotel.

Dear wombatdavid, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us, especially as an Accor Plus and Platinum member. It’s fantastic to know that you enjoyed the upgrade, breakfast, and the welcoming service from our team. We’re sorry to hear about the issue with the WiFi, and we appreciate you bringing it to our attention. We’ll make sure this is looked into to ensure a seamless experience for future guests. We also understand the pool temperature wasn’t ideal during your stay, and we apologise for the inconvenience caused by the heater being out of service. Thank you again for choosing to stay with us and for sharing your feedback. We hope to welcome you back on your next visit to Canberra! Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Not a 4 star hotel, don’t expect any Accor Benefits.

ملاحظة Tripadvisor 2.0/5

Eaa1947 تقييم TripAdvisor المعتمد

We booked this hotel as part of Accor group. Being a Platinum member one expects some perks from the hotel. Nil forthcoming from management. The hotel is in midtown and has no views and no character. We had booked a bedroom suite. We found out there was no coffee maker (apart from instant coffee) in the room. We enquired about an upgrade, apparently a premier room was available with a Nespresso coffee maker. The manager refused to give us that room claiming it had not been cleaned and that he was not having it cleaned. We asked if the Nespresso machine from the other room could be brought to our room but that request was also rejected out of hand. The hotel doesn’t have a dining room for lunch or dinner, a strange situation for a claimed 4 star hotel!!!! The rigidity of the manager was unbelievable. The room itself is spacious enough but it has no other redeeming features.

Dear Eaa1947, Thank you for your feedback regarding your recent stay with us. We appreciate your loyalty as a Platinum ALL member and regret that your experience did not meet your expectations. As an Accor property, we always strive to recognise our members, and upgrades are provided when available. However, as mentioned during your stay, upgrades are subject to availability, and unfortunately, the premier room was not ready for immediate occupancy due to our minimal housekeeping staff on weekends. Regarding coffee facilities, Nespresso machines are not a standard inclusion in all rooms. While we were unable to relocate one for you, we did offer complimentary barista-made coffee as an alternative. I’m sorry if this did not meet your preferences. We acknowledge that our dining options differ from some other hotels, but we aim to provide quality alternatives, including nearby dining recommendations. Your feedback is valuable, and we will continue to review how we can improve our services. We hope to have the opportunity to welcome you again and provide a more enjoyable experience. Please don’t hesitate to reach out if I can assist with any future bookings. Sincerely, Elan Koirala Front Office Manager

Horrible

ملاحظة Tripadvisor 1.0/5

Emily R تقييم TripAdvisor المعتمد

Bed and shower are probably the best things in the whole apartment, walked into stains on the carpet, black hair in the shower ( someone else's) stains on the bedding covers, are you serious? Gross.. the car park, you don't even get a designated spot to park your car, it's just if you're lucky. Cockroaches in the lower ground level crawling around. Never again. Paid so much money for these apartments not even worth it

Dear Emily, Thank you for sharing your feedback. I’m very sorry to hear about your experience, as this is certainly not the standard we aim to provide. Cleanliness is a top priority for us, and I sincerely regret that your room was not up to expectations. I will be addressing this with our housekeeping team immediately to ensure such issues are rectified. Regarding the car park, we operate on a first-come, first-served basis due to limited spaces, and I apologise if this was not communicated clearly before your arrival. Additionally, we take pest control very seriously, and I will be escalating your concerns to our maintenance team to investigate and resolve any issues in the lower ground level. We appreciate your feedback, and I’d like the opportunity to restore your confidence in our hotel. Sincerely, Elan Koirala Front Office Manager

SAFETY CONCERN

ملاحظة Tripadvisor 1.0/5

Alora M تقييم TripAdvisor المعتمد

DO NOT PARK YOUR CAR HERE!! They lie!!! Had our dirt bike removed from our vehicle, stolen from their ‘secure carpark’. Mantra refused responsibility. Absolutely awful. Hotel were terrible to deal with and refused to assist. They guarantee safety

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 437 أراء 9.2/10 الموقع
  • 687 أراء 6.5/10 الغرفة
  • 484 أراء 7.9/10 الخدمة
  • 24 أراء 5.2/10 إنترنت
  • 241 أراء 5.2/10 مستوى النظافة
  • 151 أراء 5.3/10 الإفطار
  • 130 أراء 3.4/10 وسائل الراحة
  • 122 أراء 2.7/10 شعور

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Canberra

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.