Novotel Canberra 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.8/5 3,500 أراء

نضمن لكأفضل سعر
Novotel Canberra - Image 1
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65 Northbourne Avenue, 2601 CANBERRA, Australia

الوصف

خدمات الفندق الإضافية

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

الإقامات المتوفرة لدينا

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موقع الفندق

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

نظام تحديد المواقع العالمي (GPS):-35.27799, 149.128986

الهاتف
فاكس +61 2 6245 5100

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.8/5  3,500 أراء

تقييم TripAdvisor  3.7/5  4,052 أراء

Rundown room & amenities

ملاحظة Tripadvisor 2.0/5

Wanderer18697219207 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Very rundown hotel, mixed levels of service and my bathroom was in my bedroom! It may have been something back in the day but it is very rundown. My bathroom vanity was in the hallway (next to the bed). Bed was an old slat base and mattress very old. The exhaust in the bathroom was caked with dust & filth and so loud even with door closed. Carpets stained. Wood chipped. It's not worth the rates paid compared to other Canberra hotels I was refused service in the bar at 3pm for a drink saying only wine or beer when I wanted something else. That is bizarre As an ALL member no upgrades offered or any welcome bonuses or something. Little incentive to be a member

Dear Jilly, Dear Jilly, Thank you for taking the time to share your feedback following your stay at Novotel Canberra. I’m sorry to hear that aspects of your room and the overall condition of our facilities did not meet your expectations. We appreciate your comments regarding the bathroom layout, furnishings, and maintenance, and these have been shared with our teams as we continually assess opportunities for improvement. Regarding your experience in the bar, I apologise for any confusion or inconvenience caused. Our bar and restaurant open at 4pm, so service before this time is limited to wine and beer, which is in line with our current operating hours and licensing. I understand this may have been disappointing. As for the ALL membership benefits, these do vary according to status levels, and while ALL members receive certain privileges, room upgrades and other extras are generally offered to higher-tier members. We do value your loyalty and hope to provide a more rewarding experience in future stays. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a stay more reflective of the standards we strive to maintain. Warm regards, Ali Mair General Manager Novotel Canberra

Centrally located , busy and dated

ملاحظة Tripadvisor 3.0/5

cpr2exs المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

An older hotel with generous sized rooms centrally located at Jolimont Centre where the long distance coaches depart as well as the terminal tram stop outside. Air crew and corporates all use this hotel. In my view this is where they don’t need to try. The room I got, 519 was meant to be an upgrade but in my view it isn’t as it faces the rubbish tip about 4am the trucks come and the noise will wake you up. The carpet has seen better days, the study table is no longer horizontal. I must however compliment the hotel for providing ample amount of hangers. If transport is not an issue I recommend staying elsewhere where you might meet a team that strives to make you feel welcome and appreciated. Buffet Breakfast at the First Edition for $35 is not worth the cost for the quality supplied. There are plenty of food options around.

Dear cpr2exs, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Canberra. While I’m pleased to hear you found the room spacious and appreciated the convenient location, I’m very sorry that other aspects of your stay fell short of expectations. I regret that the upgraded room did not meet your satisfaction, particularly due to the noise disturbance and condition of the furnishings. Your comments regarding the carpet and desk have been noted, and I’ll ensure our maintenance team reviews Room 519. I also appreciate your feedback regarding the breakfast offering at First Edition and the overall hospitality experience. We strive to make every guest feel welcome and valued, and I’m sorry that this was not your impression. On a positive note, I’m glad the extra hangers were a helpful touch, and I thank you for acknowledging that. We take all feedback seriously and use it to improve our service and facilities. I do hope we’ll have another opportunity to welcome you back in the future and provide you with a better experience. Kind regards, Alison Mair General Manager Novotel Canberra

The Novotel Canberra - Average Stay

ملاحظة Tripadvisor 3.0/5

Mauzie2 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Pretty ordinary hotel. The standard room we were allocated was spacious with a queen bed. The bathroom was a disabled bathroom which meant there’s a shower curtain instead of a screen to facilitate someone needing assistance. We unfortunately found the whole bathroom became flooded with every shower which meant we were having to either walk through the water or try to mop the water up with towels. Not ideal for able bodied people unfortunately. Breakfast is quite nice. The room we stayed in was quite shabby and definitely in need of an update. The people making up the room are excellent. The room was clean, tea and coffee replenished. The location is very good. That is the main plus for this hotel. On leaving I had a number of bags to move from our room downstairs. Unfortunately this hotel doesn’t have a porter. The front desk staff member told me to do it myself and get a trolley from the foyer. When I went down to the foyer I was attempting to try to manoeuvre a large trolley to the lifts when another staff member saw me trying to do and rushed to my aid. I was grateful as this whole process was not going well. The Novotel Canberra won’t be my hotel of choice for future business trips. It’s just okay. More like a motel than a hotel.

Thank you for taking the time to share your feedback following your recent stay at Novotel Canberra. I’m sorry to hear that your experience did not fully meet expectations and appreciate you highlighting both the positives and the areas for improvement. While I’m glad you found the room spacious, our location convenient, and our housekeeping team attentive, I regret the inconvenience caused by the accessible bathroom layout and the impact it had on your comfort. Your comments about the room condition and the lack of porter service are also noted — I understand how frustrating that must have been, especially during check-out, and I appreciate you bringing it to my attention. I’m pleased to hear our team member stepped in to assist you when needed, and I will follow up with the front office to ensure we provide more consistent support in situations like this. Thank you again for your constructive feedback. While I’m sorry to hear we won’t be your hotel of choice for future business trips, I hope we may have the opportunity to welcome you back for a better experience. Kind regards, Alison Mair General Manager Novotel Canberra

Reccommended

ملاحظة Tripadvisor 5.0/5

241debh Solo travel - تقييم TripAdvisor المعتمد

Very impressed with all aspects of the stay apart from the dated bathroom which needs some TLC. Highly recommend First Edition for meals and all staff were accommodating with my requests including providing a phone charger. Perfect central location with everything close by.

Dear 241debh, Thank you for taking the time to share your feedback following your recent stay at Novotel Canberra. We're delighted to hear that you enjoyed our central location and that our team was able to accommodate your requests, including providing a phone charger. It's also wonderful to know you highly recommend First Edition for meals — we’ll be sure to pass your kind words along to the team. We appreciate your comments regarding the bathroom and will take this on board as we continuously work to improve our guest experience. Thank you again for choosing to stay with us. We hope to welcome you back in the near future. Warm regards, Alison Mair

Novotel Canberra misses the mark…

ملاحظة Tripadvisor 1.0/5

MichelleKCo تقييم TripAdvisor المعتمد

Unfortunately we just didn’t love this hotel. We had booked through Luxury Escapes - sadly luxury is not a word I would associate with the hotel. It feels old, the breakfast was basic (hot cross buns were good however kept running out) & the queue to get into breakfast was waaaaaay too long and disorganized and the hostess too grumpy tbh. The shower wasn’t hot, no tea or coffee in the rooms and the bar closed early -about 9.30. To top it off we had a pre-paid package yet were somehow still charged for something on credit card that they have yet to explain. When checking out I queried this and was advised it was removed then received an email with an invoice and charge to my card. Please explain - no response as yet. Good location but there are plenty of good hotels close by in Canberra. We usually stay at the QT - but tried the Novotel as part of a LE deal. we won’t be back to the Novotel.

Dear MichelleKco, hank you for taking the time to share your recent experience with us. I’m truly sorry to hear that your stay did not meet expectations. We aim to provide a comfortable and enjoyable experience for all our guests, and I regret that we fell short in several areas during your visit. Please accept our apologies for the issues you encountered with breakfast service, the room amenities, and the shower. Your feedback has been shared with the relevant teams to ensure we address these matters promptly and improve our service standards. I’m especially concerned about the unresolved charge to your credit card. This is certainly not the experience we want for our guests, and I apologise for the lack of response. If you are still awaiting clarification, please feel free to contact me directly at the hotel so I can follow this up for you as a priority. While I understand that your experience has left you feeling disappointed, I do appreciate your candid feedback and hope you might reconsider visiting us again in the future so we have the opportunity to provide you with the high standard of hospitality we strive for. Warm regards, Alison Mair

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Canberra

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.