Mantra on Hay - Perth

Second stay this year, little did I know that the area surrounding the hotel and the hotel itself have gone further downhill since June. It didn’t fill me with positivity when I tried numerous times to contact the hotel by email and phone and got zero response. Reading recent reviews I looked to cancel but I’d missed my deadline. Accor should be ashamed of themselves for the lack of service and the condition of the hotel. I looked on Air BnB and it was correct that there was a listing for the hotel on there. On arrival the taxi driver told me not to walk around after 7pm on my own. Even during the day there were people high on meth everywhere, there was a poor homeless man camped on the benches across from the hotel entrance, he was harmless. The whole area has a downbeat vibe with very few amenities. The Chinese restaurant downstairs is open but my meal wasn’t great. The hallways smell mouldy, furniture old and stained, no overhead lights in the bedroom you rely on insufficient lamps with little natural light. No housekeeping, my room had no dinner plates just side plates. Will not return or recommend

Great stay. Checkin was smooth. Rooms are comfortable, clean and tidy. Staff are welcoming, friendly and attentive. Very professional team. We stayed this year on our family trip and will continue to do so next year too.

Good friendly staff made our stay memorable. The large neat room were all we could ask for. A great location to get to the city and explore. In the end it's the small things that matter and this property has tge right mix.

Great hospitality. Very helpful staff. Conveniently located. Nice and tidy rooms, well arranged decor. Spacious rooms with well equipped kitchenette. Has a nice gym and pool at the rooftop as well. Will definitely be back on my next visit to Perth.

The hotel room was absolutely disgusting. Filled with dust, grease and mould. Walked in to the room smelling like fish and found lots of problems from there. Scuff marks all over walls, dust in any place at eye level or above, carpet not vacuumed, microwave not cleaned, kettle not emptied or cleaned from the last person who last used it. Stained bedding, dirty towels and mould growing in bathroom and around window seals. Followed up with staff twice before someone came up and worked around us while we were in the room. A gross experience having to tell someone what needs to be cleaned while you’re there watching them (wasn’t on purpose, we were there getting ready to go out. They also had all day while we were out to get the room sorted and didn’t). Lights in the apartment didn’t work, no ceiling lights in bedrooms at all. Incredibly poor experience but you wouldn’t think considering we paid $500 a night to be there