Mantra on Hay - Perth

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 1.012 beoordelingen

Mantra on Hay - Perth - Image 1
Mantra on Hay - Perth - Image 2
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Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • verwarmd binnenzwembad en fitnessruimte

  • Dicht bij gratis openbaar vervoer

  • eigen parkeerplaats

Onze accommodaties

Kamer

Hotelkamer

  • 2 personen
  • 23 / 247 sq ft
  • Beddengoed 1 x Kingsize bed(den)

Hotel locatie

Mantra on Hay - Perth

201 Hay Street
6004 Perth
Australië

Gps:-31.958718, 115.872236

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Pendeldienst
  • Wifi
  • Airconditioning
  • Vergaderzalen
  • 100% niet-roken accommodatie

Vergaderingen en evenementen

Aantal vergaderzalen
1
Oppervlakte van de grootste kamer
90  /  967 sq ft
Max. aantal zitplaatsen
90
Maximale capaciteit voor banketten
64
Meer informatie

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  1.012 beoordelingen

TripAdvisor score  4.0/5  1.923 beoordelingen

Certificaat van uitmuntendheid 2022

Will stay elsewhere in future

Tripadvisor-waardering 3.0/5

lost_nomads Zaken - Gecertificeerde beoordeling door TripAdvisor

Second stay this year, little did I know that the area surrounding the hotel and the hotel itself have gone further downhill since June. It didn’t fill me with positivity when I tried numerous times to contact the hotel by email and phone and got zero response. Reading recent reviews I looked to cancel but I’d missed my deadline. Accor should be ashamed of themselves for the lack of service and the condition of the hotel. I looked on Air BnB and it was correct that there was a listing for the hotel on there. On arrival the taxi driver told me not to walk around after 7pm on my own. Even during the day there were people high on meth everywhere, there was a poor homeless man camped on the benches across from the hotel entrance, he was harmless. The whole area has a downbeat vibe with very few amenities. The Chinese restaurant downstairs is open but my meal wasn’t great. The hallways smell mouldy, furniture old and stained, no overhead lights in the bedroom you rely on insufficient lamps with little natural light. No housekeeping, my room had no dinner plates just side plates. Will not return or recommend

Comfortable

Tripadvisor-waardering 4.0/5

Chandni S Gecertificeerde beoordeling door TripAdvisor

Great stay. Checkin was smooth. Rooms are comfortable, clean and tidy. Staff are welcoming, friendly and attentive. Very professional team. We stayed this year on our family trip and will continue to do so next year too.

Comfy stay, great people, awesome city.

Tripadvisor-waardering 5.0/5

SaurabhR112 Gecertificeerde beoordeling door TripAdvisor

Good friendly staff made our stay memorable. The large neat room were all we could ask for. A great location to get to the city and explore. In the end it's the small things that matter and this property has tge right mix.

Superb

Tripadvisor-waardering 5.0/5

385gautams Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Great hospitality. Very helpful staff. Conveniently located. Nice and tidy rooms, well arranged decor. Spacious rooms with well equipped kitchenette. Has a nice gym and pool at the rooftop as well. Will definitely be back on my next visit to Perth.

Room was disgusting, had to follow up with reception twice and manager 5 times because they all lack customer service

Tripadvisor-waardering 1.0/5

Catherine F Gecertificeerde beoordeling door TripAdvisor

The hotel room was absolutely disgusting. Filled with dust, grease and mould. Walked in to the room smelling like fish and found lots of problems from there. Scuff marks all over walls, dust in any place at eye level or above, carpet not vacuumed, microwave not cleaned, kettle not emptied or cleaned from the last person who last used it. Stained bedding, dirty towels and mould growing in bathroom and around window seals. Followed up with staff twice before someone came up and worked around us while we were in the room. A gross experience having to tell someone what needs to be cleaned while you’re there watching them (wasn’t on purpose, we were there getting ready to go out. They also had all day while we were out to get the room sorted and didn’t). Lights in the apartment didn’t work, no ceiling lights in bedrooms at all. Incredibly poor experience but you wouldn’t think considering we paid $500 a night to be there

Dear P7681EE , Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaurav Thakur Hotel Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 487 beoordelingen 8.4/10 Locatie
  • 888 beoordelingen 5.6/10 Kamer
  • 722 beoordelingen 7.7/10 Service
  • 25 beoordelingen 3.5/10 Wifi
  • 366 beoordelingen 3.4/10 Netheid
  • 191 beoordelingen 4/10 Voorzieningen
  • 159 beoordelingen 3.6/10 Eten
  • 152 beoordelingen 3.6/10 Sfeer

Mogelijk gemaakt door Trustyou

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