Mercure Perth On Hay 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.6/5 1.282 beoordelingen

Beste prijs
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Mercure Perth On Hay - Image 1
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417 Hay Street, 6000 PERTH, Australië

Omschrijving

Extras van het hotel

  • Located at the heart of Perth

  • Close to Perth attractions Perth Mint and Kings Park

  • Free city loop bus on hotel doorstep

  • On-site parking

  • Spacious meeting, event and board rooms

Onze accommodaties

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Hotel locatie

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australië

Gps:-31.955858, 115.865691

Telefoon
Fax 000000

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

HOP & HUDDLE

Hop & Huddle is open for breakfast, lunch and dinner daily. Enjoy a drink and a fresh meal or snack whilst relaxing on the terrace.

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Meer informatie

ALL beoordeling  3.6/5  1.282 beoordelingen

TripAdvisor score  2.5/5  37 beoordelingen

Only good thing was proximity to RPH

Tripadvisor-waardering 1.0/5

shannonb684 Stellen - Gecertificeerde beoordeling door TripAdvisor

Well where to begin. Was second in line waiting and over heard the people in front of me asking when the air con would be fixed, um what, no air con. Rightio, they asked for a room discount and got told we can cancel your booking if you don’t want to stay here. But here have a couple of drink vouchers(that can only be used on very limited cheap drinks)The young Asian lady was so rude to the people in front and very curt with me. She was hard to understand. The hotel doesn’t check you in, you are now required to use a touch screen to do it yourself and then go back to the reception desk! My turn, I ask about the lack of air con and could I upgrade to a balcony room. Nope fully booked out, fair enough. Pay $35 a day for secure parking, happy about that until we get there, let’s be thankful we brought the smaller of our 2 cars. Bays are tiny and very limited. Elevators are dirty and very small Get to room and it’s freezing. Was clean enough, until you walk into the bathroom. House cleaning can only do so much with such a dated and un maintained bathroom. Taps in shower dripping and bath enamel peeling and stained. Call to reception to ask about more blankets, promptly sent another one. Go to the eatery and order chicken wings, loaded fries and onion rings. Wings come out cold, onions rings were so oily they saturated the napkin. Fries were really good and a huge serving. Man behind the bar was quite useless Thankfully reading these reviews I saw someone previously had gotten a small blower heater. Go and ask receptionist if I could please have one. Little Indian lady was so nice and come to our room and said while the air con was working the heating should be. She turns it up to the highest setting and tells me to let her know if it doesn’t warm up and she will find me a heater. She was really helpful. Finish our drinks and dinner and go back to room and it hasn’t changed temperature. Go back to reception and the same lady gets me a heater. I over hear the asan lady being rude to another check in lady who walks off with a scowl, which is understandable. Sleep was really good, pillows were nice and soft and mattress comfortable even though you could tell it was really old, room was a nice temperature after using the blow heater Continental breakfast was cold and dry, we got there just after 6.30, so weren’t late getting to it Best thing about this hotel is the proximity to RPH which is why we booked this one. I think next time we will book elsewhere and get a taxi

Customer service poor, avoid.

Tripadvisor-waardering 2.0/5

Andrew B Gecertificeerde beoordeling door TripAdvisor

Customer service is poor, they can't even be bothered to check you out now, must be done on a kiosk. Both the printed receipt and the emailed invoice attachment show different values - whilst the email with the invoice is just intelligible nonsense. At the moment only what I authorised has been charged to the card - but who the hell knows what they will do in the future. There was an incident whilst I was staying and staff made no effort to provide any service to customers surrounding the incident. At one point I attempted to ring reception using the phone in the room to try and find out what happening, I was told they couldn't help me because the call quality was poor (perhaps they should replace these?). After assessing it was safe to leave my room, I went down to reception where I was given scant detail and had to push for a solution multiple times. Whilst you could write this of as being an 'unusual incident' which indeed is what reception tried to do when I tried to talk to them upon checking out (must use the kiosk), the fact the hotel did not appear to have any policy in place to deal with an incident of this nature (or recognise other customers would be affected) shows significant shortcomings in management, risk planning and provision of customer service. Breakfast is very poor for the price charged so avoid. Bar/restaurant has minimal staff so redeeming the accor silver member free drink was next to impossible. Giving 2 stars because at least the bed was comfy and I'm sure if there wasn't an incident the stay would have been better. But honestly wouldn't stay here again based on the service received. A very disappointing Accor Hotel property which reflects badly on the Accor group.

I won’t be back

Tripadvisor-waardering 2.0/5

David B Zaken - Gecertificeerde beoordeling door TripAdvisor

The check in was nice and easy but as soon as I got to the lifts it was all down hill from there. The elevators are tiny and unfortunately I had to share it with a guy that was clearly drug effected. He started rubbing my bag and dribbling absolute nonsense whilst chewing his cheek until I told him not so politely to f*** off. When I got off the lift to walk to my room there were peoples old trays of food and glasses etc in the hallway which proceeded not to be cleaned up for 3 days. There was paint damage on the walls and skirting boards all through the hotel. The entire place needs a facelift, it’s getting quite rundown especially the bathrooms. The bathroom looked like it was from the 70’s. The fridge was tiny and barely kept anything cold. The bed and pillows though were very comfortable and the tv was modern. Room itself was spacious enough. And there was a tiny balcony which also needs a good paint job. Buffet breakfast was included but it’s exactly the same stuff every morning and none of it really looked appealing. I went to the attached restaurant hop and huddle twice and both times were a let down. First time I sat outside and wanted to watch the football but none of the staff could find the remote for that tv so I got to watch the news while having dinner and a couple of beers. The pulled pork roll I ordered was terrible, meat was dry and the bread wasn’t toasted to the dressing from the slaw just turned it soggy. The second time I ordered a frozen daiquiri and when it came out it was half liquid and tasted terrible. For the price asked it definitely isn’t worth it and I’ll be telling my employer not to ever book our staff at this hotel ever again.

Needs improvement.

Tripadvisor-waardering 3.0/5

ArthurL2131 Gecertificeerde beoordeling door TripAdvisor

Their rating of 4 stars should be reviewed. My generous rating would be 3 stars. Reception - staff are short handed. No one around when you need them. Foreign staff need to improve their English. House keeping - bath towels should be change daily. My room towels wasn't changed after 2 days when I have to inform them to change. Chamber maids forgetful. Once left their cleaning cloth at the sink. Room - acceptable clean. No bedroom slippers provided. First night check-in, dresser lighting were missing and also no hot water for bathing. Had to request to change rooms with proper fittings and functional hot showers. Bàthroom/ toilet - No bidet to clean yourself. Please install bidets for the convenience of your guests. Location - Good. Walking distance to cafes and shopping malls. Hope this feedback will help them improve on service and upkeep of the hotel.

DO NOT STAY HERE UNDER ANY CIRCUMSTANCE

Tripadvisor-waardering 1.0/5

Gemma F Gecertificeerde beoordeling door TripAdvisor

Do yourself a favour and stay anywhere else but this hotel!!! Stole my credit card details from a previous personal trip booking not related to my work trip booking Old and dated hotel Asked me to do the self check in despite having two members of staff at reception Charged me $200 for a late check out that didn’t occur - was refunded but only after having to ring them and my bank to get the money back The customer service was in total disregard of the ACCOR values and principles.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 742 beoordelingen 8.4/10 Locatie
  • 1.335 beoordelingen 5/10 Kamer
  • 1.016 beoordelingen 7.2/10 Service
  • 12 beoordelingen 8.2/10 Wifi
  • 644 beoordelingen 3.5/10 Netheid
  • 597 beoordelingen 5.4/10 Comfort
  • 294 beoordelingen 3/10 Sfeer
  • 268 beoordelingen 5.7/10 Ontbijt

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.