Mercure Perth On Hay 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.6/5 1.490 beoordelingen

Beste prijs
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Mercure Perth On Hay - Image 1
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417 Hay Street, 6000 PERTH, Australië

Omschrijving

Extras van het hotel

  • Ideale centrale locatie met de belangrijkste bezienswaardigheden van Perth voor de deur

  • Bruisend buitenterras voor cocktails en snacks in de zon

  • Kenmerkende Mercure Hotel-details in elke kamer en openbare ruimte

  • Populair restaurant en flexibele vergaderruimten

  • Handige expresskiosken voor zelf in- en uitchecken

Onze accommodaties

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Hotel locatie

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australië

Gps:-31.955858, 115.865691

Telefoon
Fax 000000

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

HOP & HUDDLE

Gerookt vlees dat met passie en specerijen wordt bereid, is de specialiteit van Hop & Huddle, een populair Mercure-hotelrestaurant in Perth CBD. Reserveer een tafel voor twee of verwen de familie met shakes en smoothies, schnitzels en rib.

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Meer informatie

ALL beoordeling  3.6/5  1.490 beoordelingen

TripAdvisor score  2.5/5  42 beoordelingen

Locatie was goed

Avis-klantbeoordeling 3.5/5

Anoniem Stellen - ALL bevestigde berichten

Badkamer en kamer zijn gedateerd, als je het vergelijkt met de Europese mercure

Dear John, Thank you for sharing your experience about your stay at Mercure Perth On Hay. I’m pleased to hear that you found our location convenient, but I’m sorry that your experience with the room and bathroom did not meet your expectations. We recognise that some areas of our hotel are showing signs of age, and I assure you that we are actively working on plans to update and enhance our guest rooms and bathrooms. Your comments about the freshness and condition of the bathroom are particularly valuable, and I have shared this with our housekeeping team to ensure immediate improvements are made. We appreciate your comparison with European Mercure hotels, and we strive to match the high standards associated with the brand. Your feedback motivates us to continue investing in and refining our facilities. Thank you for choosing to stay with us, and we hope to welcome you back in the future to provide a refreshed experience. Kind Regards, Stephanie Netto General Manager

Not the best accommodation

Tripadvisor-waardering 3.0/5

Tevita N Gecertificeerde beoordeling door TripAdvisor

Hi there, I’d like to provide some feedback regarding my recent stay at Mercure perth on Hay The hotel felt outdated and was located off the main area, with rooms below standard. After a full day at a conference, facilities like a gym or pool would have been appreciated. Additionally, the customer service across housekeeping, front desk, and dining was unsatisfactory, with staff unable to assist with basic requests. Very poor ***

Terrible experience

Tripadvisor-waardering 1.0/5

Passenger64463563898 Gecertificeerde beoordeling door TripAdvisor

진짜 최악...........ㅎㅎㅎㅎ 10년 넘게 해외여행 다니며 최악의 숙소였습니다. 방 상태나 방음 잘 안되는 건 물론이었구요. 입실할 때, 디파짓 개념으로 카드 요청하며 1불 정도 묶일 거라고 직원에게 안내를 받았습니다. 근데 숙박 중에 갑자기 그 카드로 숙박비가 결제가 되었더라구요? 다음날 리셉션에 가 보니 실수로 지불이 되었고 환불 진행될 거다 라고 매니저한테 안내를 받았습니다. 체크아웃 때, 안내해준 직원한테 환불되는 거 맞냐 한 번 더 물어보고 영수증 hard copy 및 soft copy 둘다 증빙용으로 받았는데요. 바로 사과도 안 하셨어요...제가 왜 이 일이 일어났냐고 몇 번 물어보니 그제서야 사과하시더라구요^;; 또 환불이 안돼서 이메일도 보냈는데 답 없고 제 카드 은행에도 문의를 해 보니 환불 처리가 없다고 했습니다. 그래서 10일이 지난 후에 Mercure CS팀에 전화를 해보니 환불이 누락되어 방금 처리했으니 늦어도 다음주 쯤에는 돈이 지급이 될거라고 하더라구요. 이런 일이 4성급 호텔에서 일어날 수 있는지........ 디파짓도 아니고 직원의 실수로 돈을 잘못 지불해놓고 이렇게 일이 처리가 되는 게 너무 어이가 없었습니다. 현장 직원이 두 번이나 확인했는데 누락되는 일이 있을 수 있는지요? 다른 나라를 가거나 여행 할 때 mercure 라인은 아예 쳐다도 안 볼 거 같습니다.

Great location that sadly the hotel didn’t match up to.

Tripadvisor-waardering 2.0/5

TheRedun Gecertificeerde beoordeling door TripAdvisor

Arriving in Perth on a late night flight, it was gone midnight when we checked in. Had to wait what seemed like ages for the night receptionist to come to the door, but was probably only a couple of minutes, but when you’re tired… Managed to make it to breakfast 15 minutes before it finished, we were not met with a good morning or other such friendly greeting but “breakfast finish’s in 15 minutes.” Upon examining the food congealed scrambled eggs, baked bean mush and crispy pastries were among the delicacies on offer. Barely a glass for the depleted fruit juice or a cup for the coffee were to be seen. The following day, we made breakfast 2 hours earlier, but alas, the same congealed eggs and beans were on offer. Along with a not so, but nearly depleted supply of glasses & cups. On one of the days of our stay, we were off on an excursion early so asked for a takeaway breakfast, we were offered a choice and asked what we wanted. We selected a cheese sandwich and egg sandwich, or so we thought. What we actually got was a single sandwich with two fried eggs, clearly prepared the night before! I will add that on the day we departed, the breakfast area was well stocked, eggs not so congealed, beans no so mushy, pastries no so crispy, staff more welcoming. The rooms and corridors looked tired and needed a lick of paint, the doors were thin meaning we could hear the conversation of guests returning/leaving rooms throughout the night. Housekeeping outside the rooms was tardy, with a set of eating utensils left outside a room for over 48 hours and glasses I assumed once contained drinks from the bar, left in the corridor for equal periods of time. 10 minute walk from Elizabeth quay & the train station, 5 minutes from the Royal mint, good location. If and when I return to Perth though, I won’t be staying at the Mercure Perth on Hay street.

We loved it here at Mecure on Hay.

Tripadvisor-waardering 5.0/5

roberte854 Gecertificeerde beoordeling door TripAdvisor

The bed was comfortable. The rooms were clean and made up every day. The free breakfast was fantastic. Staff were wonderful. We couldn't fault our stay here. We would definitely stay here again. Perfect location. The Hop and Huddle was great for dinner. Meals were very yummy. We highly recommend this hotel.

Dear Robert, Thank you for your wonderful review! We are thrilled to hear that you had such a fantastic stay with us at Mercure on Hay. It’s great to know you found the bed comfortable, the rooms well-kept, and that you enjoyed our breakfast. We are especially proud to hear our team made a positive impression, and that you had a delightful dining experience at Hop and Huddle. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay! Kind Regards, Stephanie Netto General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 773 beoordelingen 8.2/10 Locatie
  • 1.361 beoordelingen 4.7/10 Kamer
  • 1.038 beoordelingen 7.1/10 Service
  • 15 beoordelingen 7.3/10 Wifi
  • 643 beoordelingen 3.7/10 Netheid
  • 625 beoordelingen 5.1/10 Comfort
  • 303 beoordelingen 2.8/10 Sfeer
  • 302 beoordelingen 5.9/10 Ontbijt

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.