Mercure Perth 4 sterren

Have just endured 2 nights at the mecure through Accor group, coming from Adelaide for a Freind's wedding..... I cannot express how unpleasant our stay was there...... the website is unbelievably misleading!!! After paying for early check in and confirming that our room was available for early check in... (confirmed by reception staff 3 weeks prior to our stay by phone call) we were told that our room on arrival was not ready and would need to wait until 2pm.....(it was 10am when we arrived and we had a wedding to be at, hence paying extra for the early check in). After a kick and fuss they then found a room which was fortunate however stressful. From there we found access to our room constantly a battle, as there was only 1 lift working......the entirety of our stay... and after reading reviews, it's been not working for a month or more! (we were top level with young children, so stairs were not an option), so it would take a very long time to be able to get up and down. Our room was musty, dated and cracked tiles throughout the bathroom wet areas. To get access to the pool and gym facilities was a nightmare due to once again fighting for a spot to get access to the one lift. Once you would have to go down to ground floor then walk around to the other wing and access the other lifts to go to level 13. From there the pool access route was so bad..... I had to witness my son fall in the dangerous unkept stairwell. He had some pretty bad bumps and grazes on him from it, alot of tears, but other than that, he's ok......... I was ready to just pack up and leave at this stage, however my wife convinced me to give it another chance. I couldn't believe, 5 minutes after our chat, my wife went for a walk on the top level at the pool patio area and her foot collapsed through the floor, due to I assume rotting floor.... Oh yeah and the multiple dead cockroaches were great to see lying around the pool and patio aswell. I was defeated at this stage. We went out to Perth for a look around as I couldn't stand being in the establishment any longer. The rest of the day, I was just stewing about the money I'd spent for our stay compared to what we got..... on our return, I was planning to purchase a stiff drink to calm my stress.....but 'not'... to my suprise, the bar wasn't open like usual. The next day, we couldn't get out of the mecure any faster..... Overall I can't emphasize how horrible my family and myself stay has been,.... To the people reading this...... don't bother.... save your money and stay at a cheaper accommodation..... it will be better than that place. If 'Accor group' believe that they want to represent an establishment like this, and say it's respectable , then don't follow Accor group. One thing more to mention, that the general manager Brian McHenry seems to do a hell of a lot of apologizing on google, from reviews along time ago with issues... However still to this date (14/11/23) nothing has been done.... (Like the elevator issues is well over a month)... His comments are cut and paste with no compensation for all the horrible experiences like mine.... Just "sorry".....but we will still take your money! And Brian ...... before you send a b@#sh!t cut and paste apology to me, go to your piece of sh@t hotel.... see for yourself what we are talking about and rectify it!!!! All you are doing is taking people's hard earned money for a fake a misleading experience.....Be a leader Brian and fix it!! ......... absolutely PATHETIC!!!!

Eenvoudig ontbijt. Bar weinig geopend.

De kamer was donker, maar ruim. De housekeeping was uitstekend. Het koelkastje lekte vreselijk; alles binnenin was drijfnat De badkamer was echt niet meer van deze tijd. Bovendien lekte er van alles. De wastafel en der vloer waren altijd nat. We hebben daarover geklaagd, maar een week lang is er niets aan gebeurd. Men nam ons dus niet serieus en dat vind ik een doodzonde voor een hotel.

Prima hotel, grote kamers. Hotel is gebouwd in de jaren 90, maar wordt goed onderhouden. Hotel heeft een fitnessruimte, jacuzzi en zwembad. Ontbijtbuffet is prima. Ligging is goed, net buiten het CBD, met twee minuten lopen stadje in het centrum.

goed hotel in centrum, redelijk geprijsd schone en nette kamers, eten lekker en ruime keuze. Verder ligt het hotel op loopafstand van een aantal toeristische atrakties en ruime keuze aan restaurants en cafe 's op loopafstand