Mantra on Hay Perth 4성

고객 평점 (ALL 평가) 3.8/5 1,077 리뷰

Mantra on Hay Perth - Image 1
Mantra on Hay Perth - Image 2
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201 Hay Street, 6004 PERTH, 호주

호텔설명

호텔 추가 정보

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

숙박

객실

Hotel Room

  • 2명 최대
  • 23 m² / 247 sq ft
  • 침구 1 x 킹사이즈 베드

호텔 위치

Mantra on Hay Perth

201 Hay Street
6004 PERTH
호주

GPS:-31.958718, 115.872236

전화
팩스 +61 8 9267 4838

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 셔틀
  • Wi-Fi
  • 에어컨
  • 회의실
  • 100% 금연 호텔

미팅 & 이벤트

회의실 수
1
가장 큰 방의 표면
90 m²  /  967 sq ft
최대 수용 좌석 수
90
연회 최대 수용 인원
64
자세히 보기

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  1,077 리뷰

TripAdvisor 평가  3.8/5  2,048 리뷰

Do not stay at Mantra on Hay!!

트립어드바이저 평점 1.0/5

Lee C TripAdvisor 인증 리뷰

From the moment I entered the room, the smell of damp and mold was overwhelming. It was so strong that it made the room uncomfortable to sleep in, and it left me genuinely concerned about whether it was safe to breathe in for an extended stay. Whatever is causing the odor seems to indicate a significant moisture problem that really needs attention. The room itself was very average. The furniture was chipped, worn, and noticeably damaged. The pillows were flat, flimsy, and felt like something that had been sitting in an old linen cupboard for years. For the price I paid, I expected basic comfort at the very least. I also wasn’t allowed to reserve parking, which was inconvenient, and surprisingly, the air conditioning remote was shared between rooms, something I’ve never encountered in a hotel before. Overall, this was a really unpleasant stay, and I left feeling frustrated and disappointed. I don’t normally complain, but the standard here fell well below what I paid for, and I hope management takes these issues seriously. NOT RECOMMENDED.

Dear Guest, Thank you for taking the time to share your experiences with us. We are very sorry to hear that the condition of the room we gave you - especially the dampness and furnishings - caused stress and discomfort. This is certainly not the experience we are aiming to provide, and we understand your disappointment as we did not meet your expectations. We appreciate the feedback and we have already shared your comments with our management team. Thank you again for choosing to stay with us, and we hope to have the chance to make it up to you again in the future. Team Mantra

Hotel cancelled on us last minute

트립어드바이저 평점 1.0/5

colinr472 TripAdvisor 인증 리뷰

Disgraceful hotel. We were due to stay there for 3 days at the end of our WA holiday before flying back home. The hotel cancelled on us less than 24 hours before we were due to stay. There are no other hotels at all available in the area as the Ashes are on this weekend (funny that, Mantra is almost next to the cricket ground, hmm wonder if they've taken a preferential booking over ours?) We now face the prospect of 3 nights sleeping in the hire car, no showers, no aircon and no cooking facilities. My wife is ill through stress now. Mantra's only comment when I called them...... oh don't worry, we won't charge you a cancellation fee. Disgraceful, disgusting

Great Perth location

트립어드바이저 평점 4.0/5

bluestarsreiki TripAdvisor 인증 리뷰

We recently stayed in a studio apartment, which had a kitchenette and a large king size bed, which was very comfy. There was plenty of room to sprawl out. The bathroom was very small but was fitted great smelling products in the shower and basin. When we first arrived we could smell stale cigarettes after leaving the lift. You could sometimes smell it in our room too, although the hotel is a No Smoking hotel. Our room looked tired and dated, despite being clean and neat in appearance. There is a great Chinese restaurant downstairs called “china Panda”, which was very yummy and a definite value add to staying at this hotel. Plenty of cafes right nearby to find and enjoy. Friday and Saturday nights you get ‘duff duff’ music playing late at night which was annoying when trying to sleep. Our room was on the Northside of the complex.

Dear Guest, Thank you very much for taking the time to detail your stay with us. We're pleased to hear that you enjoyed your time at Mantra and our surroundings. We will ensure to pass your comments along to our team for further review. Thank you again for choosing to stay with us, and we hope to have the chance to welcome you back again on your next visit. Team Mantra

Disappointing Experience Despite Great Location and Spacious Room

트립어드바이저 평점 2.0/5

Bingbongo TripAdvisor 인증 리뷰

We are currently staying in Room 521. We booked this hotel because we trusted the Accor brand, but looking back, we should have trusted the other TripAdvisor reviewers instead. To be fair, the room is spacious, and the location is very convenient, with easy access to shops, restaurants, and transportation. There are also some staff who genuinely try to help, especially the lady during the afternoon shift, and I truly appreciate her kindness and effort. However, despite these positives, our overall experience has been a serious disappointment. Before our arrival, we raised concerns via email about cleanliness and hygiene standards, as we had read mixed reviews online. A staff member named Dani personally responded and promised that everything would be up to Accor standards. Unfortunately, that has not been the case. Cleanliness: It’s clear that the housekeeping team tried to clean, but the utensils provided in the room were not properly washed and had to be recleaned by ourselves before use. Toilets: The toilet leaks occasionally, and we have video evidence available upon request. This is simply unacceptable for a property under the Accor Group. Hot Water: The hot water in the bathroom is unstable, switching on and off unpredictably. When reported, a staff member named Ben told us that we were just “unlucky.” Hot water should never depend on luck — even homeless shelters in Australia provide consistent access to hot baths. It’s absurd that paying guests must “try their luck” for a shower. Service: Ben’s attitude was dismissive and unaccommodating. When I attempted to raise these issues politely, he replied that if I wished to report him to management, I could go ahead. That kind of response is unprofessional and disappointing. Housekeeping: We requested new towels as the old ones never dried properly (possibly due to poor ventilation). The first time, the old towels weren’t taken away; the second time, we received dirty replacements. When we asked about trash disposal, we were told to inform reception. We did — repeatedly — but nothing happened. Eventually, we had to empty the trash ourselves and request new liners. For a property under the Accor brand, these issues, from cleanliness and maintenance to service quality and attitude - FALL far BELOW expectations. This hotel has great potential thanks to its space and location, but until management takes immediate action to restore proper Accor standards, I cannot recommend staying here.

Great location but needs some upgrading

트립어드바이저 평점 2.0/5

sydneyseachange TripAdvisor 인증 리뷰

Great location but hotel rooms are run down, noisy and ours was mouldy. Great space wise and beds were comfy. Provision of washing machine was a bonus.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 742 리뷰 8.1/10 위치
  • 1,300 리뷰 5.7/10 객실
  • 906 리뷰 7.9/10 서비스
  • 58 리뷰 2/10 인터넷 가격
  • 572 리뷰 3.5/10 청결도
  • 317 리뷰 3.7/10 편의 시설
  • 216 리뷰 3.8/10 분위기
  • 46 리뷰 3.4/10 조식

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.