Mantra Pandanas Darwin

I booked the accommodation in Darwin on 6 March 2023 via Booking.com which was confirmed, no mention at time of booking that Mantra Pandanas would close the swimming pool from 27 March 2023 to 12 May 2023. No contact at all, then I arrive at Reception to be greeted with a sign telling me that the pool was closed. Mantra Pandanas had ample time to contact me before my booking started on 1 May 2023. There is only one reason I was not contacted “greed”, rather than behave with honesty and integrity to try to give me very important information about my booking. they chose not to risk my cancellation ( which is exactly what would have occurred) , I am very unhappy about being ripped off. They had my mobile number and email address. No phone call, no Voicemail message, no text message and no email. They claimed they tried to ring customers, but could not tell me exactly when they tried to contact me, date and time. Based upon this bad experience, I will never, ever book accommodation at a Mantra property, nor will I ever recommend Mantra Hotels to anyone. This was our first holiday since 2019, due to Covid 19 restrictions, and waiting until the hospitality and tourism industries had recovered, so we could have wonderful holiday. Mantra was a total disappointment.

I would highly recommend Mantra Pandanas for a short or longer-term stay. I booked a studio apartment on a higher floor with unobstructed views of the Darwin CBD and the Arafura Sea and was not disappointed. The apartment had everything I needed--a fully functioning kitchen (which I didn't use much as I enjoyed Darwin's amazing restaurants) and washer and dryer in the bathroom (which I did use as a result of the city's soupy humidity). There's also a gym and pool for those who want a workout or a dip. And the location was perfect, literally seconds if not minutes away from restaurants, bars, cafes, and attractions. Will definitely stay here again.

I stayed for two nights and the staff and facilities were very good. The two hour happy hour in the Hotel bar is very convenient, the rooms are nice and quiet are a generous size. The location is handy for access to shopping and restaurants.

I have stayed at Mantra Pandanus on many occasions. Hotel is well located. Staff are welcoming. Rooms are spacious and clean. WIFI is reliable. Room service is fast. Food is tasty. Overall a great experience.

The service was personal and professional. The room was clean and huge with all the facilities to be self sufficient if you wanted. The location is right in the heart of the city close to Stone House and Charlie's. Its a shame the restaurant is not open in the evenings but there is plenty of places to eat within walking distance.