Mantra Pandanas Darwin 3 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 006

Mantra Pandanas Darwin - Image 1
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Opis

O hotelu

  • Offers a choice of studio, hotel, one and two bedroom apartment style rooms

  • Darwin restaurant a great choice with modern Australian menu & stylish tropical decor

  • Positions on the edge of Darwin's large harbour & in the heart of fascinating tropical city

  • Offers the ideal venue for your next Darwin corporate event or social function

  • Swimming pool and outdoor area closed until further notice. We apologise in advance.

Nasze pokoje

Lokalizacja hotelu

Mantra Pandanas Darwin

43 Knuckey Street
800 DARWIN
Australia

Pozycja GPS:-12.461203, 130.843023

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

TABLE FORTY THREE

Discover the freshly & inspired menu when you stay at Mantra Pandanas. Start your day by enjoying a delicious buffet breakfast with your favourite barista coffee, tea or juice. Dinner & lunch is served á la carte & everything at Table 43 is made onsite.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 006

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 410

Inaccurate service

Ocena na stronie TripAdvisor 1.0/5

Vallappas Opinia zatwierdzona w TripAdvisor

Staff on the day were amazing but we paid to enjoy a day at the pool and the pool area was closed due to renovations!!! We booked this room for the pool area to relax and spend a nice day for my birthday so we are very disappointed and feel ripped off for not getting what we paid for!!!! I would like to raise a further complaint

Dear Vallappas, We deeply apologise that your stay did not meet your expectation with the swimming pool being closed during your stay. The swimming pool is now reopen and we hope to have the opportunity to welcoming you again for a better experience. Sincerely, Terence

Quite Good

Ocena na stronie TripAdvisor 3.0/5

Tony W Solo travel - Opinia zatwierdzona w TripAdvisor

A great location in the cbd, walking distance to so much. Check in staff, very friendly and efficient. The rooms are clean, modern and reasonably spacious. Most recently had a balcony overlooking the city and water, loved it. Definitely worth a visit.

Dear Tony W, We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon. Sincerely, Terence

NO POOL AT THIS HOTEL.

Ocena na stronie TripAdvisor 1.0/5

jordies223 Opinia zatwierdzona w TripAdvisor

Do not be fooled by all the photos - the pools shut for seemingly endless construction, though still advertised. False advertising, breach of contract terms and consumer guarantees. Tried to contact the hotel (there's no email) and got no where with my enquiries on the phone regarding a refund. Google Reviews are deactivated - this is all so obviously by design. Immediately after paying look forward to an email saying the pool is unavailable during your stay and the place is going to be a building site with loud tools in use. They have disabled their Google Reviews in an attempt to cover up this scam. The shady & down right fraudulent manner in which Mantra Pandanus Darwin conducts it's business is laughable. Happy now Terrence? See pictures.

Dear jordies223, Thank you for your review. We deeply apologise that you were made to feel like we are trying to hide which I can assure you is not the case. Our google review page is still active and there are reviews still dropping in, where the latest was on only a few days ago. It is true that the swimming pool is currently being renovated and this information is on our websites as well as the major booking websites. I would be grateful if you could please contact me via the hotel reception on 08 8901 2900, ext 1, during business hours so that we can discuss further or you can send an email to our reception on pandanas.rec@mantra.com.au with your contact details and I will call you back. Sincerely, Terence

Mantra Pandanas misses the mark despite a high potential

Ocena na stronie TripAdvisor 2.0/5

Aussie_Bucs Opinia zatwierdzona w TripAdvisor

With work, I am a weekly visitor to Darwin and usually stay at Novotel Darwin CBD, which is another AHG property. However, due to rates being a little inflated this week I thought I would try the Mantra Pandanas which comes with mixed reviews. Despite a loud, foul mouthed argument taking place between presumably residents and moving staff in the lobby, we were met with courteous staff and an apparent room upgrade, which was pleasant and some complimentary amenities due to my Accor Platinum status. We were informed the pool was temporarily under renovation, however after talking with residents who had been in the building a long time, this has been more than a temporary situation. The room seemed reasonably clean and modern with a good kitchenette and laundry which was great. The bed however was as uncomfortable as I have ever had at an AHG property and only two small pillows were provided. A request for more pillows was never fulfilled from reception staff. Breakfast on morning one, despite being very well presented, lacked quality in comparison to Mantra's Novotel and Mecure counterparts. There were two toasters on display, but were not functioning. This was brought forward to the staff on counter who informed me that only one slot on the second toaster was working. I tried my luck with this, and after 30 seconds of toasting, was met with a large scary flash and sparks. I immediately informed staff who unlpugged toaster but refused to remove them. Terrible to note, on second morning the toasters were back plugged in and not working. When brought up with the same staff member was met with a white lie of "The sparks were caused by another issue in the hotel, not the toaster'. The second staff member was more responsive to the situation and once again unplugged the toasters and apologised for the staff member being dishonest. On the second night at approximately 5am, we were awoken by fire alarms. This was accompanied by an announcement not to evacuate, but to await further direction. Eventually, there was another announcement saying no need to evacuate so we went back to bed, only to be met with another alarm a short time later saying we should evacuate. We understand that fire alarms can be part of spending time in hotels, but after speaking with resident's downstairs, apparently the alarms are semi regular which is not a great look. I would not like to see how well the fire panels, alarms and staff work in an actual emergency. Finally, upon check-out, we were met with a fee for parking. When we checked in it was asked if we had a vehicle and I said we are happy to park on the street, as we do when at Novotel. The receptionist said they can provide secure undercover parking, so we accepted under the assumption this was complimentary. It was disappointing to hear there was in-fact a $40 fee (for two nights) and we feel this should be stated upon check-in. To receptions credit, they waived the fee when I informed them of the mix-up. I will also confirm the parking WAS very secure and convenient for those who are willing to pay the fee. All in all I feel Mantra Pandanas, despite it's great potential, misses the mark on service and quality. The apparent lack of concerns around safety, the overall comfort and poor communication of staff falls means the hotel falls well below the bar in comparison to other AHG properties in the Darwin area. At this stage, I'm not sure I would try my luck at Pandanas again even if other AHG properties are unavailable.

Dear Aussie_Bucs, First, I would like to thank you for the very detailed constructive feedback that you provided. I have shared your comments with the relevant managers to address with their respective team. In regards to the swimming pool, it is true that it has been a long process, where the whole swimming pool area had to be demolished and remade. This project is under the responsibility of the body corporate and we continue to follow up with them on the progress of this project. At the moment, we have been told that this project should be completed in about 3 months' time. As for the toasters, we have replaced these two toasters with a bigger commercial conveyor toaster which is more appropriate. I have also address the honesty issue of the team member with the restaurant manager - we apologise for this. In regards to the fire alarm, we have an average of about two fire alarms per month due to various reasons. However, I can assure you that the fire system works as it should and the NTFRS would usually come to train in the building and our system. We do understand the frustration with the alarm tones that happened on that night and have addressed this with our team so that this does not occur when the system is being reset by the fire brigade. We hope to have the opportunity to welcoming you again in future for a much-improved experience. Sincerely, Terence

Great views

Ocena na stronie TripAdvisor 3.0/5

geoffmY7334AS Couples - Opinia zatwierdzona w TripAdvisor

We were upgraded to a 1 bed apartment on the top floor, great views and clean. The bed was terrible and well overdue for replacement but the rest of the apartment was good. We were very disappointed that the pool was closed and the restaurant was also closed for dinner. The breakfast was very nice as were all the staff in the restaurant and hotel.

Dear geoffmY7334AS, Thank you for your review. We are glad that you enjoyed your overall stay. However, please accept our apologies in regards to the inconveniences that you experienced. We have taken good note of the bed and will be looking at replacing the mattresses in the near future. As for the swimming, unfortunately, this has been a very long project where the whole swimming pool area had to be demolished and remade. According to the body corporate which is responsible of this project, the pool should be reopened in about three months. Please also note that the restaurant is now open for dinner during weekdays, excluding public holidays. We hope to welcoming you again soon. Sincerely, Terence

Partner: TripAdvisor

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