Novotel Darwin CBD 4 gwiazdki
Ocena klientów (Ocena ALL) 3.4/5 Liczba opinii: 59
100 The Esplanade
THE ESPLANADE: GX620 G HOUND PEEL STREET
DARWIN INTL AIRPORT W 12,6km / 7,83 mil
DARWIN HELI-PORT W 15km / 9,38 mil
STUART HIGHWAY - HIGHWAY 1 W 1km / 0,63 mil
DARWIN TRAIN STATION - GHAN W 0,02km / 0,01 mil
Pozycja GPS:-12.4627, 130.83792
Zameldowanie od: - Wymeldowanie do:
Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.
Perfect for both business and leisure travel, Novotel Darwin CBD offers a variety of accommodation options, including Standard and Superior rooms, and spacious two bedroom apartments. Stylish and contemporary, guest rooms at this excellent Darwin hotel feature everything needed for a comfortable stay. Guests can enjoy a range of convenient facilities, which include a complimentary shared guest laundry, TV with cable, WIFI Internet access, a work desk, a bar fridge, air-conditioning, and ensuite.
Opinie naszych gości
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Novotel in name only
Ocena na stronie TripAdvisor 2.0/5
Z7861SHbobd Opinia zatwierdzona w TripAdvisor
Positive: Great location Negative: Everything else Stayed 4 nights because we had unfortunately paid in advance at around $500 per night. Room was filthy, daily cleaning (usually about 5.00 pm after chasing up housekeeper on return to hotel) was cursory only. In room supplies non existent on arrival - chased up coffee, milk, soap etc. Symptomatic was the sugar supplied had crystallised in the sachet. In many years of travel this is the first time I have experienced Reception staff ACTIVELY ignoring guests as they pass through. Bar attendant seemed to have been recruited with no experience or training. Cut the rates to a 2 star equivalent and you may get more positive reviews.
Hi Z7861SHbobd Thank you for taking the time to tell us about your recent stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The feedback regarding your room is not in line with the standards we set, but locally at this hotel and globally for Novotel. While we have faced significant challenges this year with staffing being the most dramatic impact, your comments have been raised with the team to ensure we be better than what you experienced. Being peak season, room rates across the city have increased and we believe we remain competitive in market taking in to account our product and style of property. While we would love to see you return to show you a better stay, we understand we have let our self down and trust you'll find suitable accommodation next time in Darwin.
Ocena na stronie TripAdvisor 4.0/5
joan829 Couples - Opinia zatwierdzona w TripAdvisor
We stayed here for a week the staff were wonderful especially maria on reception always smiling and welcoming. We ate in the restaurant every day lovely food and ambience. The only negative was housekeeping but after speaking with management and hearing their explanation and apologies we understand. The staff definitely made this hotel well done 👏
Hi joan829 Thank you for sharing your recent experience with us. We will be sure to pass your comments on to Maria. It is a shame housekeeping impacted on an otherwise great stay and we'll discuss your feedback in detail with the team. Our restaurant has its own tripadvisor profile and we'd be grateful if you could add your dining experience to further support the team. We are so excited you enjoyed Esplanade Restaurant & Terrace as we've invested heavily in this space this year.
Stay somewhere else
Ocena na stronie TripAdvisor 2.0/5
bettepearson Couples - Opinia zatwierdzona w TripAdvisor
For an Accor Hotel and at $400 per night it was a disgrace. Our room looked out onto a blank concrete wall. The bathroom was badly in need of renovation, and the whole hotel could do with an upgrade. Towels were thin striped pool towels, there was no shower cap. The room was not serviced til 5pm & then it was a 5 minute tidy up. The arm of the bedlamp arm would not stay in position for reading. There was no decaf coffee available anywhere in the hotel, and no newspapers. The spa pool was not heated. In its favour the aircon worked, the bed was comfortable and it is close to the city. We gave it 2 stars and would not stay again.
Thank you for your comments and we are sorry you did not enjoy a great experience at Novotel Darwin CBD. There are a few points in this that were simple fixes and shouldn't have been missed, i have shared this with team to improve and the general standards that we pride ourselves with. We do have a number of room types and categories, subject to availability guests can upgrade to harbour view also. Being a tropical destination, we do not heat the pool and spa as it typical weather conditions this would be uncomfortable. General the spa due to the climate is warm anyway, however the was a short period that the day temperature were cooler than normal and the spa appeared cold. While we wish you'd give us another chance to show we can be better than what you experienced, we understand we are not for everyone and trust you'll find suitable accommodation for your next visit to Darwin.
Clean & friendly hotel in a great location.
Ocena na stronie TripAdvisor 4.0/5
Gazzam1959 Opinia zatwierdzona w TripAdvisor
We loved this hotel which is centered in the heart of Darwin. Close to shops, restaurants and transport. Our room was spacious & clean and the staff were mostly helpful. The restaurant meals were also very good and there was also a large pool. Our only negative comments are the pool spa had cold water and our bed was very soft and sloped into the centre. Overall still very good.
Dear Gazzam1959, We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have had some cooler than normal temps which has made the pool and spa a little uncomfortable early in the day before the water warms up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Run Down Overpriced Hotel
Ocena na stronie TripAdvisor 1.0/5
andreadR3201TI Opinia zatwierdzona w TripAdvisor
Avoid booking this hotel at all costs. Stayed 2 nights at the Novotel in Darwin CBD. I was charged $650 per night. Hotel was run down and desperately in need of renovation. Skirting boards were peeling off. Housekeeping wasn't done on check in (doona and sheets piled on the floor). Plastic kettle was broken and cracked. Tiles in bathroom were cracked. Toilet required a 10 minute wait between flushes. Nightly rate was daylight robbery. I have stayed in $90/night roadside motels that were in better condition.
Hi AndreadR3201tI I believe you spoke with the team during your stay. We acknowledge there were some areas during your stay that we unacceptable and we have addressed these. However our rates are competitive taking into account our style of property for this time of year verse our competitors. While we wish you'd give us another chance to show we are better than your last stay, we trust next time in Darwin your find suitable accommodation.
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