Novotel Darwin CBD 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 717

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100 The Esplanade, 0800 Darwin, Australia

Opis

O hotelu

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Nasze pokoje

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Lokalizacja hotelu

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

Pozycja GPS:-12.4627, 130.83792

Telefon
Faks +61 8 7906 2211

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 717

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 790

Not to the usual Novotel/Accor Standard

Ocena na stronie TripAdvisor 1.0/5

OliveneY Opinia zatwierdzona w TripAdvisor

First I couldn’t order room service until after 11am. They have a Starbucks coffee machine with only 4 pods to choose from. I go to ring reception, phone doesn’t work. I go downstairs to reception advised to use the internet connection to connect with reception. Well that didn’t work later when I tried it. Went to order breakfast from the restaurant, was told not included in my booking - I knew that - I just wanted to order some breakfast. Then find out guest laundry is not free for guests. Had to pay for both laundry powder and washer and dryer usage. It’s very outdated and should not be priced at its current rate because it doesn’t offer the standard luxury service you would expect for the price you pay.

Dear Olivene, Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the phone and Wifi problem which have not been fixed. The F&B team is currently reviewing the breakfast options for in room service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex

Yum

Ocena na stronie TripAdvisor 5.0/5

Sarah M Opinia zatwierdzona w TripAdvisor

Wonderful service, very attentive staff - especially Meike, she was so friendly and kind to me and my family. The food was delicious, 10/10 experience. Will definitely recommend dining here for a meal. We have stayed here in the past and loved our time here as well!

Hi Sarah, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed wonderful service and delicious food during your recent visit. Meike will be delighted to hear your kind words about her exceptional hospitality. It's always a pleasure to welcome back returning guests like you, and we're glad to hear that you've had consistently positive experiences with us. We look forward to hosting you and your family again soon at our dining venue!

great location and hotel, let down by the bathroom

Ocena na stronie TripAdvisor 4.0/5

cameron h Opinia zatwierdzona w TripAdvisor

We got a one bedroom with the harbour view. the harbour views are fantastic, the bed is comfortable and the couch, kitchen table and work desk are all very functional. the location is brilliant and despite my complaint below, i would happily stay here again, just not in the same room. However the hotel room is let down by the bathroom. The shower doesnt have a very good drain, so whilst showering water pools in the tub up to ankle height. the toilet doesnt have a toilet roll holder, or a decent exhaust fan, which in tropical darwin is a problem, with your towels simply not drying in the bathroom. I would dry myself in the bathroom, then stand naked under a fan in the living room to dry. the hotel has a nice bar area down below where you can get work done in a cool, but tropical atmosphrere. the serveice was fantastic, and they got my bathroom light fixed when I asked for it to be fixed.

Hi Cameronh459, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your stay with us. Our team is delighted to know that you found our location brilliant and appreciated the service provided. We're sorry to learn about the issues you encountered with the bathroom during your stay. Your feedback regarding the shower drain, lack of a toilet roll holder, and exhaust fan is invaluable to us, and we'll address these concerns promptly to ensure a more comfortable experience for our guests in the future. It's great to hear that you were pleased with the service provided by our team, and we're glad we could promptly address the issue with the bathroom light for you. We sincerely apologize for any inconvenience caused and hope that despite this, you would consider staying with us again in the future. If you do choose to return, please don't hesitate to reach out to us directly so we can ensure you have a more enjoyable stay. Thank you once again for your feedback and for choosing to stay with us.

Good stay

Ocena na stronie TripAdvisor 4.0/5

Hi-there-all Opinia zatwierdzona w TripAdvisor

We booked a 1 bedroom suite but were upgraded to a 2 bedroom suite which was good. We had breakfast included which was part of the room rate but I would rate the breakfast below average in my opinion. I thought it was one of those espresso machines you normally would find in hotels such of this but on closer inspection it was a Nescafe instant coffee machine that made awful coffee with instant coffee and powder. I did order a barista coffee which was extra but that wasn't much better. All reception staff were excellent and attentive to any queries or requests, bar staff were great as well. The room was great, the pool area was pretty ordinary and very dated. The location was good and seems to have a few FIFO's along with some families staying. I would stay here again as the accommodation/location was good, breakfast was average.

Hello Hi-there-all, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the upgrade to a 2 bedroom suite and that our reception and bar staff left a positive impression on you with their excellent service. We're sorry to hear that the breakfast did not meet your expectations. We truly appreciate your candid feedback regarding the coffee offerings, and we'll certainly take this into consideration as we strive to improve our breakfast experience for our guests. We're thrilled that you would consider staying with us again, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like us to address for your next visit, please don't hesitate to let us know. Thank you once again for choosing to stay with us.

Not Novotel standard

Ocena na stronie TripAdvisor 2.0/5

geoffmY7334AS Couples - Opinia zatwierdzona w TripAdvisor

Platinum Accor member. Booked and received a junior suite for 3 nights. Not really a suite standard. No fridge, just a cooler that doesn’t cool, reported and ordered ice. Fridge provided next day. Poor room maintenance with a lot of issues that would be easily fixed. Tiny bath tub with shower over bath. No walk in shower available although pictured in my booking. Breakfast was poor as all the hot food was cold as it had been sitting for so long. Thankfully all the staff I dealt with were excellent. This hotel is very much in need of a renovation. The other Accor hotels in Darwin were excellent, I would not recommend this hotel

Dear Geoff, Thank you for sharing your recent experience with us. We sincerely apologize for the issues you encountered during your stay, including the lack of suite standards, maintenance issues, and breakfast quality. We deeply regret any inconvenience caused and have shared your feedback with our team for immediate action. Your comments are invaluable in helping us improve our services and facilities. We appreciate your kind words about our staff and regret that we did not meet your expectations overall. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay. Kind regards, Quennie Lazarte Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 232 Liczba opinii 9.5/10 Lokalizacja
  • 486 Liczba opinii 5/10 Pokój
  • 428 Liczba opinii 8.3/10 Obsługa
  • 12 Liczba opinii 5.4/10 Internet
  • 196 Liczba opinii 5.1/10 Komfort
  • 174 Liczba opinii 4.2/10 Czystość
  • 156 Liczba opinii 5/10 Klimat
  • 145 Liczba opinii 5.4/10 Udogodnienia

Zarządzane przez Trustyou

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Darwin - wszystkie nasze hotele

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