Mantra French Quarter Noosa 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 1 289

Mantra French Quarter Noosa - Image 1
Mantra French Quarter Noosa - Image 2
Mantra French Quarter Noosa - Image 3
Mantra French Quarter Noosa - Image 4
1 Halse Lane, 4567 NOOSA HEADS, Australia

Opis

O hotelu

  • For guests' convenience, we offer 24 hour reception

  • Enjoy our onsite resort pool surrounded by greenery that radiates tropical holiday scenery

  • Noosa's main beach is a mere stone's throw away for guests to enjoy and explore

  • Step outside and explore all the wonderful Noosa restaurants at the front door.

  • Car parking is available for guests to make use of during their stay

Nasze pokoje

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Lokalizacja hotelu

Mantra French Quarter Noosa

1 Halse Lane
4567 NOOSA HEADS
Australia

Pozycja GPS:-26.38803, 153.09237

Telefon
Faks +61 7 5474 8122

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta niedozwolone
  • Transfer
  • Wi-Fi
  • Klimatyzacja
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

Basen

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 1 289

Ocena TripAdvisor  3.9/5  Liczba opinii: 2 648

Great position, Disappointing room

Ocena na stronie TripAdvisor 3.0/5

dorry m Opinia zatwierdzona w TripAdvisor

This could be a great place to stay. Reception very pleasant on arrival, Free under cover parking, great pool good facilities and a great spot close to everything. Then we opened the door to our standard 1-bedroom unit off peak this room is about $325 per night. What a letdown I booked through booking .com and the photo was nothing like what we got. I had requested a renovated room. The first thing we noticed was the dirty stained carpet the dirty stained couch. The bathroom, laundry smelt musty and needed a good clean. The shower door did not close properly and flooded all over the floor each time we used it. Appliances were old, everything needs a good paint and definitely an update and refurbishment. Our room number was 323. We will however stay here again and do a direct booking and get a refurbished room as I had seen them while looking around the resort and they look very modern and nice. Check with management before booking a room.

Dear Dorrym, Thank you for taking the time to share such detailed feedback. We’re pleased to hear you enjoyed our location, facilities, pool, parking, and the warm welcome from our reception team. We’re genuinely sorry that the condition of your apartment did not meet your expectations. Your comments regarding the carpet, furnishings, bathroom condition, and shower door are disappointing to hear and have been shared with our maintenance and housekeeping teams for immediate review. This is certainly not the standard we aim to provide. As you noted, our resort does offer a mix of refurbished and unrefurbished apartments, and we regret that this was not clearly communicated at the time of booking, even through Booking.com. We appreciate you highlighting this, as it helps us improve transparency for future guests. Thank you for your intention to stay with us again. We would be delighted to assist you directly with your next booking to ensure you are allocated one of our refurbished apartments so you can fully enjoy the experience we strive to deliver. Kind regards, Mantra French Quarter

Very disappointing

Ocena na stronie TripAdvisor 2.0/5

Shirley B Opinia zatwierdzona w TripAdvisor

Whilst the check-in procedure was smooth, our room was a disappointment to say the least. It had a very musty smell, the bathroom was bad and the room generally tired. To top it all off the bed not comfortable at all. We paid a lot for this room through our Accor card so this made it more disappointing. Being close to the beach, restaurants and shops did not make up for it in the least. I understand the property is going through renovations at this time but these rooms do not meet any 5 star standards and should not be rented out as such.

Dear Shirley, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear that your experience did not meet expectations, and I sincerely apologise for the disappointment you encountered with your room. We understand how important comfort and presentation are, especially when booking through your Accor membership, and it’s disappointing to learn that the room condition and odour impacted your stay. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and attention. As you mentioned, we are currently undergoing a staged refurbishment to enhance our guest rooms and overall property standards. We’re confident these updates will make a noticeable improvement to guest comfort and experience moving forward. We do hope to have the opportunity to welcome you back in the future so we can provide you with a much more enjoyable and comfortable stay. Warm regards, Mantra Team

Poor experience, bad customer service

Ocena na stronie TripAdvisor 1.0/5

sgdodds Opinia zatwierdzona w TripAdvisor

Would not recommend. Great location, but terrible customer service and some terrible rooms. This was our fourth year staying here, and each time it’s gone a little more downhill. Despite booking almost a year in advance and being repeat guests, we were given a dark room facing a brick wall and car park, with a faint smell of gas drifting up from the BBQ and pool area below. Management’s response was just a shrug. Careful what room you end up with. Disappointing — we won’t be back

Hi there, Thank you for sharing your feedback and for the photos provided. I'm sorry to hear that this stay did not reflect your previous experiences with us. Regarding the room allocation, it is a little difficult to comment on the aspect or position of a specific apartment, as the layout of the building has remained unchanged since its original design. The apartment you stayed in forms part of our letting pool and, as such, needs to be allocated like any other. If preferences around outlook or location were noted on the reservation, our team would certainly have made every effort to accommodate them. During school holiday periods, however, availability is significantly constrained, and it’s likely that the response from management reflected the fact that we were simply unable to offer an alternative at the time. Your comments about the BBQ area have been noted. The BBQ is located directly below as part of the original site plan and shared guest amenities, but we will ensure the area is checked to avoid any future concerns about gas smells. We do appreciate your loyalty over the years and regret that this visit has left you disappointed. Should you choose to return, we would welcome the opportunity to better meet your expectations.

Lacking

Ocena na stronie TripAdvisor 1.0/5

HayleyRobbo87 Opinia zatwierdzona w TripAdvisor

Room 308, booked for 3 people, 2 adults and 1, 10 yr old child. Booked “deluxe” apartment, stayed 6 nights - no bedding AT ALL for sofa bed, only towels for 2 people. Asked for room to be made up, they don’t. So no bath towels or bedding for the 3rd person. Absolutely shocking.

Hi Hayley, Thank you for taking the time to leave a review. I’m very sorry that your stay in Apartment 308 did not meet expectations, particularly in regard to bedding and towels for the third guest. For our apartments, the sofa bed linen is either made up prior to arrival or stored in the cupboard. During periods of high occupancy, especially school holidays, there are occasions where housekeeping may miss replenishing these items. While that doesn’t excuse the oversight, I do apologise that this appears to have happened during your stay. Our reception team keeps additional bedding and towels on hand at all times, and housekeeping can attend to setups when notified. I’m sorry if this wasn’t made clear or if assistance wasn’t provided when you requested it. Apartment 308 is one of our flagship rooms, and it’s disappointing to know that this issue affected your experience. Your comments have been passed on to our housekeeping and front office teams to prevent a repeat of this situation. If you’re open to it, we’d appreciate the opportunity to restore your confidence in us on a future stay.

Perfect location and facilities

Ocena na stronie TripAdvisor 5.0/5

Jet00733030238 Couples - Opinia zatwierdzona w TripAdvisor

This apartment was really kitted out with everything you could want with a 24 hour reception. It is secure with lifts to all floors. We didn’t use the pool but it looked nice. Of course Noosa is amazing and the street is right on the doorstep and the beach is only 50 steps.

Dear Ray, Thank you so much for your lovely review. We’re delighted to hear you enjoyed the apartment and found it well-equipped, secure, and in such a convenient location. It’s wonderful that you were able to make the most of beautiful Noosa right on your doorstep. Hopefully on your next visit you’ll have a chance to enjoy the pool as well! We look forward to welcoming you back again soon. Warm regards, Mantra Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 776 Liczba opinii 9.8/10 Lokalizacja
  • 979 Liczba opinii 5.3/10 Pokój
  • 487 Liczba opinii 7.6/10 Obsługa
  • 13 Liczba opinii 1.1/10 Internet
  • 372 Liczba opinii 9.3/10 basen
  • 349 Liczba opinii 2.9/10 Czystość
  • 314 Liczba opinii 4.7/10 Komfort
  • 276 Liczba opinii 5.5/10 Klimat

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