Mantra French Quarter 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.0/5 1.292 opiniones

Mantra French Quarter - Image 1
Mantra French Quarter - Image 2
Mantra French Quarter - Image 3
Mantra French Quarter - Image 4
1 Halse Lane, 4567 NOOSA HEADS, Australia

Descripción

Extras del hotel

  • Hotel situado en la emblemática calle Hastings

  • Piscina y jardines con un impresionante entorno

  • A poca distancia de la playa de Main Beach Noosa

  • Numerosos restaurantes junto al hotel

  • Estacione su vehículo y disfrute de la mayor comodidad

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Localización del hotel

Mantra French Quarter

1 Halse Lane
4567 NOOSA HEADS
Australia

GPS:-26.38803, 153.09237

Teléfono
Fax +61 7 5474 8122

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Mascotas no permitidas
  • Servicio de transporte
  • Wifi
  • Aire acondicionado
  • Instalaciones libres de humos
Cerca de la propiedad
  • Aparcamiento

Piscina

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  4.0/5  1.292 opiniones

Valoración de TripAdvisor  3.9/5  2.648 opiniones

Very disappointing

Nota de Tripadvisor 2.0/5

Shirley B Valoración certificada de TripAdvisor

Whilst the check-in procedure was smooth, our room was a disappointment to say the least. It had a very musty smell, the bathroom was bad and the room generally tired. To top it all off the bed not comfortable at all. We paid a lot for this room through our Accor card so this made it more disappointing. Being close to the beach, restaurants and shops did not make up for it in the least. I understand the property is going through renovations at this time but these rooms do not meet any 5 star standards and should not be rented out as such.

Dear Shirley, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear that your experience did not meet expectations, and I sincerely apologise for the disappointment you encountered with your room. We understand how important comfort and presentation are, especially when booking through your Accor membership, and it’s disappointing to learn that the room condition and odour impacted your stay. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and attention. As you mentioned, we are currently undergoing a staged refurbishment to enhance our guest rooms and overall property standards. We’re confident these updates will make a noticeable improvement to guest comfort and experience moving forward. We do hope to have the opportunity to welcome you back in the future so we can provide you with a much more enjoyable and comfortable stay. Warm regards, Mantra Team

Poor experience, bad customer service

Nota de Tripadvisor 1.0/5

sgdodds Valoración certificada de TripAdvisor

Would not recommend. Great location, but terrible customer service and some terrible rooms. This was our fourth year staying here, and each time it’s gone a little more downhill. Despite booking almost a year in advance and being repeat guests, we were given a dark room facing a brick wall and car park, with a faint smell of gas drifting up from the BBQ and pool area below. Management’s response was just a shrug. Careful what room you end up with. Disappointing — we won’t be back

Hi there, Thank you for sharing your feedback and for the photos provided. I'm sorry to hear that this stay did not reflect your previous experiences with us. Regarding the room allocation, it is a little difficult to comment on the aspect or position of a specific apartment, as the layout of the building has remained unchanged since its original design. The apartment you stayed in forms part of our letting pool and, as such, needs to be allocated like any other. If preferences around outlook or location were noted on the reservation, our team would certainly have made every effort to accommodate them. During school holiday periods, however, availability is significantly constrained, and it’s likely that the response from management reflected the fact that we were simply unable to offer an alternative at the time. Your comments about the BBQ area have been noted. The BBQ is located directly below as part of the original site plan and shared guest amenities, but we will ensure the area is checked to avoid any future concerns about gas smells. We do appreciate your loyalty over the years and regret that this visit has left you disappointed. Should you choose to return, we would welcome the opportunity to better meet your expectations.

Lacking

Nota de Tripadvisor 1.0/5

HayleyRobbo87 Valoración certificada de TripAdvisor

Room 308, booked for 3 people, 2 adults and 1, 10 yr old child. Booked “deluxe” apartment, stayed 6 nights - no bedding AT ALL for sofa bed, only towels for 2 people. Asked for room to be made up, they don’t. So no bath towels or bedding for the 3rd person. Absolutely shocking.

Hi Hayley, Thank you for taking the time to leave a review. I’m very sorry that your stay in Apartment 308 did not meet expectations, particularly in regard to bedding and towels for the third guest. For our apartments, the sofa bed linen is either made up prior to arrival or stored in the cupboard. During periods of high occupancy, especially school holidays, there are occasions where housekeeping may miss replenishing these items. While that doesn’t excuse the oversight, I do apologise that this appears to have happened during your stay. Our reception team keeps additional bedding and towels on hand at all times, and housekeeping can attend to setups when notified. I’m sorry if this wasn’t made clear or if assistance wasn’t provided when you requested it. Apartment 308 is one of our flagship rooms, and it’s disappointing to know that this issue affected your experience. Your comments have been passed on to our housekeeping and front office teams to prevent a repeat of this situation. If you’re open to it, we’d appreciate the opportunity to restore your confidence in us on a future stay.

Centralt beliggende! Anbefales til alle!

Nota de Tripadvisor 4.0/5

Michael N En familia - Valoración certificada de TripAdvisor

Det var en god lejlighed, med alt hvad der skal være og i god stand. Vi havde udsyn ned til poolområdet som var super. Hele bydelen er der fart på og hyggelige butikker. Stranden var super fin og der var da også mange surfers. French Quarter ligger centralt og kan virkelig anbefales.

Dear Michael, Thank you for your wonderful review! We're delighted to hear that you enjoyed the apartment, the pool view, and the vibrant neighbourhood. It’s great to know that you had a fantastic time exploring the charming shops and relaxing at the beautiful beach. We truly appreciate your recommendation and hope to welcome you back again soon! Warm regards, Tiffany M

Noosa playa con olas

Nota de Tripadvisor 4.0/5

cpancaldibkp En familia - Valoración certificada de TripAdvisor

Nos gusto mucho las comodidades y la ubicación del hotel/apart. Están muy bien equipados como un departamento con lavadoras y cocina con heladera. Si uno desea puede pedir comida y cenar sin necesidad de tener que volver a salir después de un dia de playa. Esta ubicado a 100 metros de la playa de la zona donde mas actividad hay. Muy divertido surfear y disfrutar del sol. La zona de negocios comienza en la puerta del Mantra y son 5 o 6 cuadras con tiendas y restaurantes muy lindo. También se puede tomar el auto e ir a otras playas del otro lado de la reserva, las olas son mas importantes y es especial para surfear.

Dear Cristian P, Thank you for taking the time to review Mantra French Quarter, Noosa. We were delighted to hear you had such a wonderful stay and enjoyed our close proximity to the best beaches and dining in Noosa! Muchas Gracias! Francesca Marren Front Office Supervisor

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 782 opiniones 9.8/10 Ubicación
  • 990 opiniones 5.1/10 Habitación
  • 501 opiniones 7.7/10 Servicio
  • 13 opiniones 1.1/10 Internet
  • 373 opiniones 9.3/10 Piscina
  • 357 opiniones 2.9/10 Limpieza
  • 317 opiniones 5/10 Instalaciones
  • 317 opiniones 4.5/10 Comodidad

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Noosa

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.