Elysium Noosa Resort - MGallery Collection 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 2.923 opiniones

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Elysium Noosa Resort - MGallery Collection - Image 1
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Elysium Noosa Resort - MGallery Collection - Image 4
14 16 Hastings Street, Entrada al hotel por Noosa Parade, PO Box 886, Noosa Heads Qld 4567, 4567 NOOSA, Australia

Descripción

Extras del hotel

  • Hotel en Hastings Street con acceso directo a la playa y al río

  • Salas de conciertos de lujo para retiros corporativos y bodas

  • Santuario de bienestar con spa de día y rituales exclusivos.

  • Un destino gastronómico italiano abierto todo el día con un animado encanto de plaza.

  • Puerta de entrada a los senderos y la fauna emblemática del Parque Nacional Noosa

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Localización del hotel

Elysium Noosa Resort - MGallery Collection

14 16 Hastings Street, Entrada al hotel por Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 NOOSA
Australia

GPS:-26.386863, 153.08834

Teléfono
Fax +61 7 5449 4753

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Cibaria Noosa

Pasta y pizza caseras. Artesanías en horno a leña. Productos locales. La energía de una piazza mediterránea. En Cibaria, buscamos la simplicidad a través de la precisión con una gastronomía refinada de pura cepa italiana, pero inconfundiblemente Noosa.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.5/5  2.923 opiniones

Valoración de TripAdvisor  4.3/5  1.570 opiniones

Inconsistent and not worth the price

Nota de Tripadvisor 3.0/5

Shore4262 Valoración certificada de TripAdvisor

We stayed at The Elysium Noosa in a top-floor suite and booked well in advance when it was still the Sofitel, but when the renovation was announced we were expecting a true five-star, resort-style experience, particularly as Accor Plus Gold and Explorer members. While the renovations are fantastic and the room was fantastic, and some aspects were lovely, overall the stay felt surprisingly “fend for yourself” and lacked the service, polish and personal touches that define a premium hotel. On arrival, any extra activities were already booked out at the point they told us about them, despite our early reservation, which was confusing and disappointing. We had to ask where to park and for help with our bags, which felt unusual. On checkout it was the opposite so it seems more an inconsistency than anything. There was no orientation of the resort or our room. We weren’t shown any facilities, informed about dining options, spa services or activities, and received no welcome letter or acknowledgment of our Accor status. The front desk staff were polite and friendly, but very passive. When we asked about Accor inclusions, we were initially told they were unaware of our accor status (we showed the card) then told, “Oh, if you want a drink, I can get you a welcome drink,” and they were lovely but it felt strange – surely a welcome drink for all clients should be offered proactively not after I ask about an accor welcome drink. There is a drinks and water area at reception, but you have to ask to use it, even for water. And in fact even on checkout they had not updated anything about my accor…minor things but again not really consistent with the 5* price and the brand The concierge was rarely present, so we ended up booking absolutely everything ourselves, including the hotel restaurants, spa, and any dining in Noosa. There was no priority booking as hotel guests, which is unusual at this level. We had to rely on the website to find out what was even available, rather than being guided by staff. It felt more like staying in a nice 4 star room with a pool than a luxury resort. The room itself was beautifully refurbished. The bed was fantastic and housekeeping cleaned the room very well each day. However, amenities were not consistently restocked. If we ran low on body wash or needed a second shower cap, we had to request it, which felt odd for a week-long stay and twice daily servicing. One night we had a lovely turndown with chamomile tea chocolates and a handwritten note, but the rest of the week it was less of a turndown and more a second service. The minibar was fairly underwhelming, and we had no room service menu in room but this was likely just an oversight. Even simple things like umbrellas or resort hats were missing – when it rained, we noticed other guests were given umbrellas but we were not, and none were in our room. Again it all felt like an inconsistency. The pool was unfortunately the biggest disappointment. Every morning, even when we arrived as soon as it opened, there was visible sunscreen scum sitting in the corners of the pool. They cleaned it about 2 hours later. On multiple occasions we found debris that had clearly been left from the day before in and out of the pool such as a key card, a straw, bandaids, zooper dooper wrappers and a tie from a hat floating in the scum. My husband stopped using the pool altogether in the am because it consistently felt dirty. We understand pools are hard to maintain in summer, but sunscreen film and debris should not be left stagnant overnight, especially in a five-star resort where hygiene is critical. And surely cleaning should be before it opens. The website advertises the pool as “warmed to 37 degrees,” which was very misleading and I think related to the spa pool but (see screenshot) it was advertised for the main pool. It felt closer to 25–27 degrees at best. Fine for summer, but it would be far too cold in winter. Guests were also allowed to reserve pool chairs from 8am by leaving belongings all day, even if they didn’t return for hours, which made the pool area frustrating to use. We found the restaurant food excellent, but each time we visited we were offered the least desirable tables, even when better tables were empty. We wondered if this was because we had a child, but after a few experiences we stopped dining there. Again, nothing rude, just no sense of being welcomed or valued as guests. The breakfast we opted to do one day but again there was the same issue with no one taking you to a table, just a free for all but then it meant staff werent always aware who had/hadnt ordered coffee or eggs and they assumed we had the buffet explained to us. We saw others with the same puzzled looks. It was a solid range but not worth the price of >$60pp esp when fancier larger brunch places nearby would set you back $30pp at most Reading other reviews, many rave about the staff. We found everyone polite and pleasant, but no one went out of their way, and there was a complete lack of proactivity. That wasnt a problem but it therefore again felt more like a 4 star cheaper branded hotel. There were no activities offered, no sense of engagement, no manager welcome, no personal note, and no acknowledgment of loyalty status. As Accor Gold members we usually receive some form of recognition, even a simple letter. This was the first Accor property where we had none. There were so many inconsistencies. There was also a blackout on our final night for a few hours, which added to the feeling of disorganisation. To summarise: The room refurbishment is beautiful and so much nicer than the sofitel, the beds are wonderful, the location is unbeatable, and housekeeping did a great job with daily cleaning. But beyond the room itself, the experience did not feel five-star. There were no inclusions, no proactive service, no concierge support, no priority bookings, no resort orientation, and very limited personal touches. It felt like paying a premium price for a lovely room and access to a pool that was not being cleaned adequately. For the price, you could stay elsewhere nearby for significantly less and receive the same level of service. You could stay in a luxury airbnb for the same price with your own pool and fend for yourself but in peace and tranquility. We booked for a relaxing experience expecting an experience comparable to places like Capella Sydney or The Sundays at Hamilton Island, but this felt more like a large chain cheaper hotel without the operational polish. None of these issues alone would ruin a stay (except the pool hygiene) but taken together, it simply didn’t feel like a true luxury resort. We would likely look elsewhere next time unless these are teething issues that improve, because the property itself has enormous potential. But currently there are sadly so may better options. The first holiday we were ready to leave in a long time.

Exceptional Stay – Highly Recommend!

Nota de Tripadvisor 5.0/5

Happiness59941101874 Valoración certificada de TripAdvisor

We visited Elysium Noosa Resort for the first time, travelling from Sydney over New Year’s week, and the experience exceeded all expectations. The rooms were amazing spacious, beautifully maintained, and incredibly comfortable, with stunning views that made every morning and sunset feel special. The buffet breakfast was outstanding, offering a great variety of options, all fresh and beautifully presented. The pool area was perfect for the kids, with plenty of towels, sunbeds, and cabanas available, along with food and drinks service. The pool staff were incredibly helpful and attentive, making it a relaxing experience for adults while being fun and safe for children. The service across the entire resort was exceptional, from the front desk to the in-house staff, pool team, and breakfast staff. Everyone was consistently welcoming, friendly, and genuinely helpful throughout our stay. A special mention must go to Michael from Concierge, who truly stood out. His attention to detail, joyful nature, and professionalism were impressive. From the moment we arrived until our final days, he went above and beyond to ensure everything was perfect. His positive energy was infectious and made our stay even more memorable. We couldn’t fault a single thing and would highly recommend Elysium Noosa Resort to anyone visiting Noosa. We can’t wait to return!

Luxus Hotel im Zentrum von Noosa

Nota de Tripadvisor 5.0/5

René J Valoración certificada de TripAdvisor

Luxus Hotel in Noosa direkt in Zentrum! Schöne Zimmer mit Balkon. Gutes Restaurant. Sehr empfehlenswert ! Freundliches Personal

Bonjour Guest, Thank you so much for your lovely review! We're delighted to hear you enjoyed your stay with us—especially our central location, comfortable rooms with balconies, and our restaurant. We truly appreciate your kind words about our friendly staff and look forward to welcoming you back again soon. Merci, Romanta Pais Director of VIP

Tres bon séjour

Nota de Tripadvisor 4.0/5

anna_smoli En pareja - Valoración certificada de TripAdvisor

un vrai Sofitel, c'était un plaisir. L'hotel est parfaitement situer pour passer quelques jours à Noosa.

Experiencia encantadora

Nota de Tripadvisor 5.0/5

SolRivas En familia - Valoración certificada de TripAdvisor

Estuvimos con mi esposo y bebé de 8 meses en una breve escapada de 4 días. Nos hospedamos en una Ocean View piso 6. El mar se ve desde lejos, antes está la piscina y varias construcciones, por lo que de repetir la experiencia iriria al mismo piso alto, pero vista al río. La habitación está al nivel, hay room service 24 hs. Hacen la limpieza dos veces al día, y el personal todo, es súper atento y está dispuesto a hacer confortable la estadía. Me encantó el ambiente familiar de este hotel. Si estás pensando en ir con niños a Noosa, ni lo dudes. Lo que si, hay que aclarar que no es un resort "de playa". Es un destino de playa, si. Pero la misma está cruzando el hotel y una calle. Es pública, así que si queres una sombrilla o algún tipo de sombra, tenes que llevarla vos. Muy linda, pero hay aguas vivas que pican por eso con un nene chiquito, optamos por quedarnos generalmente en la pileta del hotel, que es muy cómoda. Siempre se encuentra lugar y sombra, y además tiene un bar bastante completo con un personal amable y eficiente. La ubicación del hotel es buena, se sale por la parte de atrás directo a la callecita principal de tiendas. El desayuno está bien. Volveremos...

Bonjour SolRIvas, Thank you for your wonderful review of the Sofitel Noosa Pacific Resort, I greatly appreciate the time you have taken out of your day to provide the Resort with your comments. It is fantastic read that you were able to enjoy one of the Resorts’ top floor ocean view rooms, this room type truly is to be desired, as there is no better way to take in an afternoon than on the balcony of this room overlooking Hastings St. and the ocean. When the opportunity to return to Noosa presents itself please contact the Resort directly and one of our Ambassadors will make him or herself available to you to assist with every aspect of the booking experience. Merci, Patrick Adrien

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 609 opiniones 9.1/10 Ubicación
  • 1.127 opiniones 7/10 Habitación
  • 1.490 opiniones 8.7/10 Servicio
  • 9 opiniones 0/10 Internet
  • 361 opiniones 6.8/10 Ambiente
  • 325 opiniones 6.9/10 Comida
  • 313 opiniones 4.6/10 Limpieza
  • 221 opiniones 6.8/10 Desayuno

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Noosa

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.