Novotel Sunshine Coast Resort 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.0/5 3.984 opiniones

Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4

Descripción

Extras del hotel

  • Cafetería, bar y restaurante tipo bufé en el hotel

  • Laguna privada de agua salada

  • Ubicado a escasa distancia a pie de una playa de surf con servicio de socorrista

  • Opción MyGlass con descuentos en bebidas del complejo para miembros de Le Club AccorHotels

  • Paquetes completos de comidas y de actividades con MyKids by Le Club AccorHotels para niños

Nuestros alojamientos

Reservar este hotel
Habitación 1

Localización del hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australia

GPS:-26.631233, 153.097443

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.0/5  3.984 opiniones

Valoración de TripAdvisor  3.3/5  393 opiniones

This is not okay in 2025

Nota de Tripadvisor 1.0/5

SD M Valoración certificada de TripAdvisor

Dear Tara. Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your stay did not meet expectations and that several aspects of your room and experience caused discomfort and inconvenience. We sincerely apologize for the condition of the room and furnishings, including the broken bed, cleanliness concerns, and plumbing noise. These issues fall far short of the standards we aim to uphold, and we understand how frustrating this must have been—especially when it's too late in the evening to address them immediately. We also regret the limitations around room amenities and access to food and beverages after hours. Your comments about the vending machines and smart TVs are valid, and we appreciate the practical suggestions. Guest comfort and convenience are our priorities, and feedback like yours helps guide improvements. Regarding the grasshopper incident—we agree that’s unusual and apologize for the intrusion. While we are located in a natural setting, we do take pest control seriously and will review our current protocols to minimize such surprises. Please be assured that your comments have been shared with our management and maintenance teams for immediate review. We'd welcome the opportunity to speak with you directly, should you be open to discussing your stay further. Please feel free to reach out to us at H1644-DM@accor.com. Thank you again for your honest review. We hope you’ll consider giving us another chance in the future. Regards, Bailey Sullivan Assistant Manager

Really Disappointing / Awful Customer Service

Nota de Tripadvisor 1.0/5

simish c Valoración certificada de TripAdvisor

Dear Simish, Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the experience you described. We are truly sorry to hear that your stay did not meet the high standards we aim to provide, particularly in such a sensitive and critical situation. We are especially concerned to hear that, as a solo female traveller with a disability, you did not receive the support you required from our team. This is absolutely not the level of service we strive to offer, and we take your comments very seriously. Your initial complaint and follow-up messages should have received a timely and considerate response, and we deeply regret that you’ve felt ignored. We would like to investigate this matter further and make things right. Please contact our Duty Manager team directly at 5450 9547, referencing your stay and review, so we can address your concerns with the urgency and care they warrant. We value your feedback as an opportunity to improve and hope to regain your trust in the future. Regards, Bailey Sullivan Assistant Manager

A Degrading Experience

Nota de Tripadvisor 1.0/5

Daddio1946 Valoración certificada de TripAdvisor

Notable

Nota de clientes de Avis 4.0/5

Spain Amigos - Comentarios confirmados ALL

Dear Jose C., We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Guest Service Agent

Bel hotel dans un superbe environement

Nota de Tripadvisor 4.0/5

HENRI29260 Valoración certificada de TripAdvisor

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.000 opiniones 8.5/10 Ubicación
  • 2.750 opiniones 5.2/10 Habitación
  • 2.295 opiniones 6.7/10 Servicio
  • 18 opiniones 4.2/10 Internet
  • 1.420 opiniones 4.6/10 Comida
  • 923 opiniones 5.8/10 Ambiente
  • 912 opiniones 3.5/10 Limpieza
  • 864 opiniones 4.4/10 Comodidad

Ofrecido por Trustyou

Accor Live Limitless

Gratis: conviértete en miembro

Cuando hago una reserva en este hotel:

  • Gano puntos Estatus y Recompensa

  • Puedo utilizar mis puntos Recompensa

  • Me beneficio de las ventajas

  • Puedo disfrutar de la tarifa para socios

Nuestros establecimientos cercanos

Todos nuestros hoteles en Twin Waters