Novotel Sunshine Coast Resort 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.0/5 4.179 opiniones

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australia

Descripción

Extras del hotel

  • Cafetería, bar y restaurante tipo bufé en el hotel

  • Laguna privada de agua salada

  • Ubicado a escasa distancia a pie de una playa de surf con servicio de socorrista

  • Opción MyGlass con descuentos en bebidas del complejo para miembros de Le Club AccorHotels

  • Paquetes completos de comidas y de actividades con MyKids by Le Club AccorHotels para niños

Nuestros alojamientos

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Localización del hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australia

GPS:-26.631233, 153.097443

Teléfono
Fax +61 7 5448 8001

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.0/5  4.179 opiniones

Valoración de TripAdvisor  3.3/5  381 opiniones

How disappointing

Nota de Tripadvisor 1.0/5

derekC209 Valoración certificada de TripAdvisor

We booked into restaurant for a family members special 40th birthday dinner, arrived at the Novotel property, very impressive, this all looked very promising. Upon arrival stood at entrance to restaurant eventually someone told us to sit at any table and instructed us you order food at the till help yourself to cutlery, not the attentive service one would hope for. It was a Monday night so may be due. to being short handed. The restaurant is promoted as being a genuine Mediterranean experience. What a joke, the charcuterie board consisted of a couple of cold meats and cheese direct from the supermarket deli, very ordinary! All the main meals were at best poor cafe standard,, reminded me of school meals. If ever there was a case for a visit from the undercover boss this is it! I can’t believe management are aware of how poor the service and food is, if the do and refuse to do anything about it, shame on you. I will no doubt get a corporate response to this post full of platitudes. Please just do something to rescue this fantastic venue and deliver your guests a great experience.

Great Family Destination

Nota de Tripadvisor 4.0/5

PussyCat69 En familia - Valoración certificada de TripAdvisor

The Novetel Twin Waters isn't 5 Star however its a perfect destination for families with kids or teenagers as there is so much for them to do and get tired out! The pool is huge and has a nearby bar for the parents to grab a drink or something to eat, such as chips or a burger. There are plenty of lounges and places to sit. The rooms are nothing flash. We were in an unrenovated room, but it was large. Beds were comfortable, huges shower and bsthroom, microwave, fridge and amenities. There is a daily service to clean the room and change towels. The nature of the property is amazing, with beautiful plants and kangaroos and bush turkeys running around, which the kids will love! There are lots of free activities such as kyaking and sail boating on the lake. There is a beach closeb accessible via a path that takes about 8 min walk. Although the beach can get very rough, be careful with young kids. They will love the sand, so take the sandcastle making equipment. We were very disappointed in the restaurant..it took forever for us to get our food and it was just so bad (over cooked) and cheap ingredients we could barely eat it. The next night, we drove to a nearby restaurant for dinner, and it was amazing. There are loads of cafes and food outlets in the local area. Overall, it was a great place to stay and have some fun in the sun, sea and pool. Enjoy

Disappointed

Nota de Tripadvisor 1.0/5

taiyok2017 Valoración certificada de TripAdvisor

We booked our holiday before Cyclone Alfred was predicted and were initially offered the option to rebook. However, the manager later called and assured us that if we extended our stay by an extra night, all meals would be complimentary. Based on this verbal agreement, we decided to spend the extra money and proceed with our trip. Unfortunately, the hotel management did not honor their promise. From Saturday lunch onward, meals were no longer complimentary, despite the commitment made to us. Additionally, all hotel amenities were closed on Friday, which we were not informed of in advance. When we approached management to discuss the issue, they were unwilling to engage in a conversation or find a resolution. We feel completely misled and deceived by Novotel’s management. The lack of integrity and poor communication left us deeply disappointed. We expected better from a reputable establishment and would not have extended our stay had we known they would not uphold their agreement.

Notable

Nota de clientes de Avis 4.0/5

Spain Amigos - Comentarios confirmados ALL

Hotel bonito y bien dispuesto.

Dear Jose C., We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Guest Service Agent

Bel hotel dans un superbe environement

Nota de Tripadvisor 4.0/5

HENRI29260 Valoración certificada de TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.012 opiniones 8.3/10 Ubicación
  • 2.758 opiniones 5.2/10 Habitación
  • 2.291 opiniones 6.5/10 Servicio
  • 17 opiniones 5.2/10 Internet
  • 1.450 opiniones 4.5/10 Comida
  • 925 opiniones 5.5/10 Ambiente
  • 903 opiniones 3.6/10 Limpieza
  • 868 opiniones 4.7/10 Comodidad

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Twin Waters

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.