Novotel Sunshine Coast Resort 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.9/5 4.085 opiniones

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australia

Descripción

Extras del hotel

  • Cafetería, bar y restaurante tipo bufé en el hotel

  • Laguna privada de agua salada

  • Ubicado a escasa distancia a pie de una playa de surf con servicio de socorrista

  • Opción MyGlass con descuentos en bebidas del complejo para miembros de Le Club AccorHotels

  • Paquetes completos de comidas y de actividades con MyKids by Le Club AccorHotels para niños

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Localización del hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australia

GPS:-26.631233, 153.097443

Teléfono
Fax +61 7 5448 8001

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  3.9/5  4.085 opiniones

Valoración de TripAdvisor  3.2/5  420 opiniones

Not Accor loyalty friendly anymore

Nota de Tripadvisor 1.0/5

StacyC1503 Valoración certificada de TripAdvisor

Unfortunately I need to avoid this Accor property. As an Accor Plus Explorer Diamond member, this stay was disappointing, with no apparent loyalty recognition due to the busy season. The resort feels tired, with dated rooms, worn fixtures, and a standard that does not reflect the price. Water leaks during rain have led to foyer closures, damaged paintwork, and visible mould. Food and drinks are expensive, café hours are limited after breakfast, and laundry facilities are inadequate. Room cleanliness and food quality were below expectations. Not recommended, particularly for loyal Accor members.

Not really a fancy 5-star, more of a good family resort.

Nota de Tripadvisor 2.0/5

Russell T Valoración certificada de TripAdvisor

I agree with most other comments in this section - dated rooms, general minimal maintenance and a bit over priced. Some suggestions for management if they read this..... 1. Hire a roof plumber to fix the water leaks. Large sections of the foyer closed off when it rains, bubbling of paint in the rooms, some signs of mold and external fittings perishing. Its tropical QLD so the rain shouldn't be a surprise!! 2. Enforce the pool rules. So many people ignoring the posted rules, letting kids jump off decking, glassware everywhere. 3. Open the on-site Cafe longer. Maybe delay the opening until after breakfast service and stay open all afternoon. Some people need supplies and caffeine hits in the afternoon. 4. Buy a couple of modern and functioning washing machines. 1 machine ($10) and 2 $6 dryers that couldn't dry half a load. Ironic that a proudly cashless hotel needs 8 x $2 coins to use the laundry. 5. A bit of work poolside - a couple of extra umbrellas for shade, and maybe a bit of music would be good too. I reckon open up the room opposite the restaurant a bit more. 6. Attention to detail - cobwebs in hard to reach areas, bins in the room had used tissues and ear buds under the rubbish bag, premade desserts in the casual dining area were soggy and a bit tasteless. In positive news, breakfast and brekky staff were great, the foyer is a feature and the vibe on the deck on a Saturday night was pretty good too! Nice to see the kangaroos roaming and grounds are well kept. I think it's a good hotel for families and family groups. There are enough activities that fhe kids can keep themselves amused for eternity. It just wasn't the right vibe for a middle aged couple getaway. A bit isolated so we found a good local car hire to get us around, which was awesome. Overall, the resort should be accurately marketed as a family resort rather than say it's a 5 star facility.

⭐☆☆☆☆ Extremely disappointing stay – not what we paid for or were promised

Nota de Tripadvisor 1.0/5

Morris G Valoración certificada de TripAdvisor

We’ve just completed our stay at Novotel Resort Sunshine Coast and, unfortunately, it was a very poor experience from start to finish. Had no choice but to ride it out as it was non-refundable. I originally booked two Executive King Rooms under an Accor family promotion and called a month prior to arrival to ensure the rooms would be close together, as we were travelling with a young child and a teenager. I spoke with a reservations team member who advised this couldn’t be guaranteed and recommended that I pay extra to upgrade to a two-bedroom suite, assuring me it would meet our needs and be comparable in quality. Based on that advice, I cancelled my original booking and upgraded. On arrival (11 January), we were allocated Suite 113/114, which was shocking. The room was damp, mouldy, old and dirty, with a strong unpleasant odour. Two rollaway beds (which we did not request) were crammed into the lounge, making it feel more like a storage room than a resort suite. There were visible insect droppings and the overall condition was unacceptable. I raised this immediately with reception. While staff were apologetic, they did not appear surprised and acknowledged this suite was one of the few not yet renovated. We were told we could move to a renovated two-bedroom suite the following day, but for the first night we had to stay in two separate rooms on different floors. As a family holiday, this was far from ideal and completely undermined the “family-friendly” experience being marketed. The renovated suite we moved into the next day was an improvement visually, however it still smelled of mould, felt damp, had poor ventilation, and we continued to experience pest issues. We even suffered what appeared to be bed-related insect bites, which were reported to reception. The response was limited to changing the sheets. Despite multiple complaints, the resort was fully booked and no meaningful resolution was offered. We spent most of our stay wanting to be anywhere but the resort, which is incredibly disappointing given the cost, effort, and expectations attached to this holiday. We were genuinely relieved to leave. This stay fell well below Novotel standards and was not remotely worth the premium price we paid for an upgrade. Based on our experience, I would not recommend this property, particularly for families.

Notable

Nota de clientes de Avis 4.0/5

Spain Amigos - Comentarios confirmados ALL

Hotel bonito y bien dispuesto.

Dear Jose C., We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Guest Service Agent

Bel hotel dans un superbe environement

Nota de Tripadvisor 4.0/5

HENRI29260 Valoración certificada de TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.056 opiniones 8.4/10 Ubicación
  • 2.889 opiniones 4.6/10 Habitación
  • 2.319 opiniones 6.6/10 Servicio
  • 34 opiniones 0.7/10 Internet
  • 1.351 opiniones 4.6/10 Comida
  • 1.039 opiniones 3.1/10 Limpieza
  • 985 opiniones 5.3/10 Ambiente
  • 932 opiniones 4.1/10 Comodidad

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