Novotel Sunshine Coast Resort 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.0/5 4.192 opiniones

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australia

Descripción

Extras del hotel

  • Cafetería, bar y restaurante tipo bufé en el hotel

  • Laguna privada de agua salada

  • Ubicado a escasa distancia a pie de una playa de surf con servicio de socorrista

  • Opción MyGlass con descuentos en bebidas del complejo para miembros de Le Club AccorHotels

  • Paquetes completos de comidas y de actividades con MyKids by Le Club AccorHotels para niños

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Localización del hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australia

GPS:-26.631233, 153.097443

Teléfono
Fax +61 7 5448 8001

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.0/5  4.192 opiniones

Valoración de TripAdvisor  3.5/5  356 opiniones

Un happy

Nota de Tripadvisor 1.0/5

Sigrid S Valoración certificada de TripAdvisor

Service was terrible, in room service for water unavailable. Waited for pre organised bottled water for our 10 month old from 10pm to be delivered by 11pm was not delivered until 11:46pm ignored by phone reception. My 10 month old crawled in our room while staying and had some other persons toe nail in her knee. Found a very old marinating mnm chocolate from under the couch. In room cleaning clearly not being completed! As a family we will not stay again and will check out two days early!

Dear Valued Guest, Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet the high standards we aim to provide. Please accept our sincerest apologies for the delays with your water delivery and the issues you encountered with the cleanliness of your room. This is certainly not the level of service we strive to offer, and we will immediately address these concerns with our housekeeping and front desk teams to ensure such situations are prevented in the future. We understand your decision to check out early, and we hope to have the opportunity to welcome you again and restore your confidence in our services. Sincerely, Guest Service Agent

Fabulous Resort!

Nota de Tripadvisor 5.0/5

dsingrafton En pareja - Valoración certificada de TripAdvisor

We absolutely love coming to this place. Drive in and leave the car in the car park!! We had a suite overlooking the lagoon and it was perfect. What a great view, and plenty of room, huge bed, comfy lounges and room service if you need it!! Reception on arrival was great, cocktails were prepared by helpful staff and a fabulous buffet breakfast!! The pool is sensational and lots of water sports to choose from!! We always keep coming back!!

Dear Valued Guest, Thank you for your wonderful review! We are thrilled to hear that you had another fantastic experience at our resort. It’s a pleasure to know that you enjoyed the suite with its stunning lagoon view, as well as our pool, water sports, and the delicious buffet breakfast. We are especially pleased to hear that our team’s service, from check-in to cocktails, contributed to making your stay memorable. We truly appreciate your continued loyalty and look forward to welcoming you back for many more exceptional stays. Sincerely, Guest Service Agent

Horribly maintained with incompetent management

Nota de Tripadvisor 1.0/5

Wendy Y Valoración certificada de TripAdvisor

Reception area & pool nicest part of the hotel. Check in a nightmare, early checkin “included” with silver membership, room was not ready & advised quite rudely that checkin is 2pm. When reporting back to check in from horribly priced and what can only be described as cafe food and basic service from Sola restaurant, advised room was still not ready and so finally one decent person on reception changed rooms for us so we could check in. No amenities provided as is usual among silver accor member guests. Upon arrival into our room, the smell of mildew dismally covered up by what smelled like toilet spray, was overpowering and the clear evidence of mould literally everywhere was revolting. Mould on skirting boards, tv stand, sides of bedside tables, fridge seals, shelf under fridge FILTHY and covered with mould. Bathroom smelled stagnant & what could only be described as a long time buildup of human “mess” around the toilet lid connection plates, clearly visible, along with an under cleaned and stained toilet. Nothing in the bathroom smelled fresh or clean and had almost a stale public toilet smell. I purchased and wiped everything down with antibacterial wipes. I advised upon calling prior to our arrival that I had a pretty severe dust allergy, but every surface covered, skirting boards behind bedsides & floor under beds have not been dusted in what looks like forever, spider webs on back of bedside table, curtains full of dust and mildew on back of block out curtains, insects and dead flys in door tracks. Sloppy beds upon arrival, mouldy bins, black mould and who knows what else around tap fittings and sink drains. That was only the room! There is NO assistance in being escorted to your room, just given a very confusing map, only to be even more confused by the oddly numbered room direction signs. No porters, lifts or assistance in literally dragging our suitcases up the falling apart stairs in the pouring rain, only to discover a massive hole in the roof that looked like it had fallen through a while ago and was rotting and literally pouring out water with only 3 red poles with yellow tape around them. No slip hazard signs. Pathways around hotel covered in slippery moss, which myself and my partner both slipped and injured ourselves on and upon report of this to reception got a generic apology with no question of where the hazard was nor do I think they actually cared. Jetty off pool area into lagoon falling apart and cordoned off and upon asking activities staff when it will be in operation, we were told it had been like that for months and had no idea of when maintenance would be completed. Directly next to the pool there is a wall (maybe where steps used to be?) and planter boxes cordoned off with tape that looks as though it’s collapsed from damage and has just been left there with kids running around and over it. Maintenance and house keep stores left open clearly visible to guests, absolutely disgusting with over flowing rubbish that had bush turkeys inside the room happily picking through the trash pouring out of the bins, messy cleaning trolley blocking walkways in these areas and just looks so unprofessional. Breakfast terrible, although restaurant visibly nice. Food ridiculously overpriced and received a more sophisticated, fresh, delicious and price friendly breakfast (after choosing to not waste our money again at the Sola) from a cafe called the cock and hen 2 min up the road. Sola food 3/10, deli coffees revolting tasted like burnt beans & dishwater. No umbrella provided for our extensive walk throughout the resort to try and find our room, directed only by housekeeping staff, who I might add, provided bad housekeeping, thrown together messy beds, non vacuumed floors; although I will acknowledge that when approaching a couple of professional, friendly housekeepers and asking for more towels, toilet paper, milk, tea, coffee etc that had not been left after our service, they could not have been more apologetic and helpful, one lady even changing our pillow cases and sheet as they had stains on them upon our arrival and profusely apologising for the embarrassing state of our experience, and left her cleaning timetable to go and search for umbrellas and promtply delivered them with second to none customer service, as should be the norm through the hotel. Empty tissue boxes, minute amount of toilet paper left on the holder, television not working, phone not working, aircon not working, even after we were rudely advised to shut the patio doors for it to activate. After all of this we had had enough and asked to be moved into an actual CLEAN, functioning room, that wasn’t a risk to our health, we were again rudely advised it won’t be possible as the 500 odd rooms were at full capacity. This “resort” is AT BEST 3 star and an absolutely waste of your money, I’ve stayed in roadside motels in better, more habitable conditions. This “4 star resort” is an absolute farce and is a law suit waiting to happen. I actually am incredulous as to how it has not been investigated and shut down already due to the appalling WHS conditions. It is so clearly visible that funding is not being allocated to the very bare minimum in maintenance and room quality, safety measures and upkeep of pretty essential things like roofs, stair railings, patio vertical wood planks that have disintegrated and the metal struts they are actually meant to be attached to are not even attached to the ground. I could swing the plank attached to the metal fitting side to side. Rusted metal shards falling all over the patio. I could go on and on, but in short, this once lovely resort has been left to absolute ruin whilst still charging maximum ridiculous prices for these old, unclean & health hazardous rooms. 100% do not recommend, especially with families who will have small children and babies in rooms covered with mould. The generic responses to all reviews I’ve read are absolute rubbish and nothing will be done as I’m sure this is not the first detailed review of what is actually happening at this place. The Sebel is right next door which I would recommend and also plenty of mantra hotels, gorgeous Noosa resorts, etc all under Accor that would actually feel like a decent resort experience for the same money you will pay for this place. Management should be absolutely mortified & humiliated by the state of this hotel.

Notable

Nota de clientes de Avis 4.0/5

Spain Amigos - Comentarios confirmados ALL

Hotel bonito y bien dispuesto.

Dear Jose C., We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Guest Service Agent

Bel hotel dans un superbe environement

Nota de Tripadvisor 4.0/5

HENRI29260 Valoración certificada de TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 996 opiniones 8.4/10 Ubicación
  • 2.671 opiniones 5.4/10 Habitación
  • 2.230 opiniones 6.9/10 Servicio
  • 18 opiniones 5.6/10 Internet
  • 1.439 opiniones 4.6/10 Comida
  • 851 opiniones 4.5/10 Comodidad
  • 828 opiniones 4/10 Limpieza
  • 717 opiniones 8.1/10 Desayuno

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Twin Waters

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.