Novotel Sunshine Coast Resort 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.9/5 4.121 opiniones

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australia

Descripción

Extras del hotel

  • Cafetería, bar y restaurante tipo bufé en el hotel

  • Laguna privada de agua salada

  • Ubicado a escasa distancia a pie de una playa de surf con servicio de socorrista

  • Opción MyGlass con descuentos en bebidas del complejo para miembros de Le Club AccorHotels

  • Paquetes completos de comidas y de actividades con MyKids by Le Club AccorHotels para niños

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Localización del hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australia

GPS:-26.631233, 153.097443

Teléfono
Fax +61 7 5448 8001

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  3.9/5  4.121 opiniones

Valoración de TripAdvisor  3.2/5  422 opiniones

What a shambles

Nota de Tripadvisor 1.0/5

Daniel_M_Bird Valoración certificada de TripAdvisor

This was a work event so I wasn’t expecting to be on holidays although the location did look idyllic on some social media platforms I had looked at prior to my arrival. Straight off the bat, the place had a strange vibe, odd odour and looked run down. Little did I know the longer I stayed the worse it got, see images for reference. The site is a proper shambles, gutters full of growth, leaking gutters, leaking roofs, water damaged ceilings and the outdoor areas are borderline unsafe. Slippery stairs, poor lighting…. I could go on. My room had a horrible odour, aircon ran warm, fridge was noisy, no bottled water and overall fairly miserable. It’s an embarrassment to the All / Accor group.

Awful hotel experience

Nota de Tripadvisor 1.0/5

B M Valoración certificada de TripAdvisor

An absolute shambles of a hotel, don’t waste your time or money staying here. Checked in to room 189 and tv and lights didn’t worked. Moved rooms at 930pm and the bathroom tap wouldn’t turn off. Called reception for 15 mins and no one answered. Walk into reception to find four hotel staff talking with each other. They suggest calling maintenance at 10pm to sort plumbing and I wasn’t entertaining it. 3rd room I’m moved to and the bathroom tap was faulty and ran all night, wasting so much precious tap water. Night manager casually tells me that the week prior plumbing had problems with the whole side of the building that they placed me in. Hotel is the worst run Accor property I have ever stayed in. Save your money and time and stay elsewhere

Excellent activities such as Kayaking, terrible room decoration and unprofessional reception

Nota de Tripadvisor 1.0/5

KevinJZJ Valoración certificada de TripAdvisor

I stayed at Novotel Sunshine Coast Resort as an Accor Live Limitless Platinum member and was very disappointed with the reception service. My status was not acknowledged at check-in, no benefits were explained, and I was incorrectly told that complimentary breakfast was not available due to Australia Day. No follow-up was provided despite being told it would be checked. My room was also located next to the laundry, with significant noise overnight, and no alternative room or upgrade was offered. That said, the resort facilities, activities, and restaurant staff were excellent and good value. Unfortunately, the unprofessional and inconsistent front desk experience significantly detracted from what should have been a relaxing holiday.

Dear Jiazhouj, Your overall guest experience has been taken very seriously and as we have discussed previously the Front Office team are improving and training in regards to member recognition and the status benefits. The operational laundry is on the other side of the resort and currently investigating the source of the noise you have experienced. Thank you for your positive review on the resort facilities, activities and restaurant staff. We would like the opportunity to welcome you back and provide you with a much improved stay and as discussed please reach out and will ensure an upgraded offer. Thank you! Kindest, Falynne Hills Front Office Manager

Notable

Nota de clientes de Avis 4.0/5

Spain Amigos - Comentarios confirmados ALL

Hotel bonito y bien dispuesto.

Dear Jose C., We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Guest Service Agent

Bel hotel dans un superbe environement

Nota de Tripadvisor 4.0/5

HENRI29260 Valoración certificada de TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.063 opiniones 8.4/10 Ubicación
  • 2.895 opiniones 4.6/10 Habitación
  • 2.323 opiniones 6.6/10 Servicio
  • 33 opiniones 0.7/10 Internet
  • 1.353 opiniones 4.6/10 Comida
  • 1.046 opiniones 3.2/10 Limpieza
  • 993 opiniones 5.3/10 Ambiente
  • 939 opiniones 4.2/10 Comodidad

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