Mantra Coolangatta Beach 4 étoiles

Note Avis clients (Note ALL) 4.6/5 1 775 avis

Meilleur prix
garanti
Mantra Coolangatta Beach - Image 1
Mantra Coolangatta Beach - Image 2
Mantra Coolangatta Beach - Image 3
Mantra Coolangatta Beach - Image 4
88 Marine Parade, 4225 COOLANGATTA, Australie

Description

Les plus de l'hôtel

  • Situé dans le centre-ville

  • Appartements indépendants et spacieux avec vue spectaculaire

  • Piscine extérieure, barbecue, salle de sport, sauna et court de tennis

  • A quelques pas des boutiques et restaurants

  • Près de nombreuses plages

Nos hébergements

Studio

Chambre Studio

  • 2 pers. max
  • 40 m² / 430 sq ft
  • Literie 1 x Lit(s) Queen size
  • Vues : Côté cour

Localisation de l'hôtel

Mantra Coolangatta Beach

88 Marine Parade
4225 COOLANGATTA
Australie

GPS:-28.167846, 153.539853

Téléphone
Fax +61 7 5506 8888

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Etablissement entièrement non-fumeurs

Piscine

Mantra Coolangatta Beach dispose d'une piscine extérieure chauffée au printemps et en été. Prenez un bain et détendez-vous au soleil, au bord de la piscine.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.6/5  1 775 avis

Note TripAdvisor  4.0/5  1 943 avis

Certificat d'excellence 2024

Amazing location, clean but dated rooms

Note TripAdvisor 4.0/5

laineytrvlr Professionnel - Avis TripAdvisor

Definitely a dated property with bare bone rooms. Nothing luxurious but would certainly be great for a family beach trip. Laundry was in each unit which was convenient. Note the WiFi was unreliable. However it was clean, the staff was wonderful, and the location can’t be beat!

Three Star if your lucky! Shame on Accor group

Note TripAdvisor 3.0/5

Jamie M Avis TripAdvisor

Three Star if your lucky! Wow I had to read some of the other reviews to see why my view is so different and the only 2 explanations are that 1. Due to your owner business model no two rooms are alike or 2. Customers are being effected by some kind of Munchausen syndrome convincing themselves it 'wasn't that bad' rather than admit they got spun. So firstly I love Accor properties and it was the only reason (maybe last) we booked. The NZ hotels are all high quality. Now also, I fully know that what you seen online isn't always what you get if its a managed resident type hotel with most owned by individuals.But come on? The 3 bedroom apartment looked nothing like it and was still wearing its same contents from when it was built. Got to be 20 odd years. Ok so the room was basic and worn out - check. But no excuse for air vents full of black mould or whatever it was, light shades full of flies, badly carried out (by the owner?) repairs on the door frames, ancient shower cubicles all moudly (But there floor to ceiling tiles in your pictures lol. Its so tragic as im writing its like a comedy. So in summary Im disappointed Accor put their brand on this to be honest and its a bit milking the cash cow. Ever heard of a contract to make your owners actually fix up their side? Other than this the staff were friendly when needed, the pool and sauna was great other than having to still ask for Gym and Sauna keys despite it being behind a swipe card door. Reply if you want but i know its just the set up you have to deal with...probably some false advertising going on with the room also.

Dear N9584BHjamiem, Thank you for taking the time to provide such detailed feedback. We're genuinely sorry that your experience didn’t live up to expectations. Regarding the condition of the room, we do have varying standards due to the different ownerships of the apartments, and we are continuously working with owners to encourage upgrades where necessary. However, the cleanliness and maintenance concerns you raised—like the air vents and light fixtures—are absolutely unacceptable. Did you happen to report these issues to reception during your stay? We always want to ensure that guests are comfortable, and we would have been happy to either address the issues or offer a room move had we known. I’d like to clarify that the images of rooms on our website represent the standard and layout of the apartment types available, but as you mentioned, due to individual ownership, there can be differences in décor. I will also pass your comments regarding the gym and sauna access on to our team for review, as we aim to streamline these processes wherever possible. We appreciate your kind words about our staff and shared facilities. We’re always striving to improve, and we hope you will consider staying with us again in the future. Warm Regards Thomas Luck General Manager

Great Location

Note TripAdvisor 5.0/5

Trish P Avis TripAdvisor

Very happy, we had a slight issue the first day, staff member Debbie went over and above upgrading us to a beautiful apartment with ocean views and whales galore… Centrally located with great cafe next door….. Highly recommend, we’ll be back!!!

Dear 427trishp, Thank you so much for your lovely review! We're thrilled that you enjoyed your stay and that Debbie was able to assist in making your experience even better with that wonderful ocean-view upgrade. Spotting whales from the apartment must have been such a treat! We’re also glad you enjoyed the convenient location and the nearby cafes. We look forward to welcoming you back on your next visit—thank you again for recommending us! Warm Regards Thomas Luck General Manager

A perdu de son lustre

Note Avis clients 0.5/5

Anonyme En couple - Avis confirmés ALL

« Surclassement » artificiel , d’un appartement de 105 m2 au calme avec jardin vers un appartement à l’étage, bruyant , sale, mobilier fatigué, graisseux , toilettes propreté à désirer, ménage à l’avenant et la responsable de ce mantra arrogante, désobligeante, le client est à « traire »,insultante jusqu’à vous dire que le départ tardif sera facturée comme une nuitée. Une triste expérience .

Dear Azad, Thank you for taking the time to share your feedback. I’m very sorry to hear that your recent stay did not meet your expectations, and I regret that you left with such a negative impression of our property and service. I apologize for the issues you encountered with the cleanliness and condition of your apartment, as well as the noise levels. Your comments regarding the state of the furniture and the cleanliness of the toilets are concerning, and I will be addressing these matters with our housekeeping and maintenance teams to ensure improvements are made. Regarding your experience with the late departure, I apologize if our communication came across as unprofessional or disrespectful. We strive to treat all guests with care and respect, and I will follow up with the team to ensure that we handle such matters with more consideration in the future. We truly appreciate your feedback and will use it to make necessary improvements. Should you choose to stay with us again, we would love the opportunity to provide you with a more positive experience. Warm regards Thomas Luck General Manager

Very dissapointed

Note TripAdvisor 1.0/5

CatandDave75 Avis TripAdvisor

We stayed in a 2 bedroom ocean view (floor 12 room 1) The apartment was very dated and old looking. At $400 for 1 night we expected more luxury than old. There was a weird smell in the hallway by the lifts and also a weird smell in the apartment itself. If we had of walked in off the street and viewed the apartment prior to booking and paying we would of gone somewhere else. The pool at the complex was its only saving grace.

Dear Catherine, Thank you for taking the time to share your feedback following your recent stay with us. We're sorry to hear that your experience in one of our 2 Bedroom Ocean View apartments didn’t meet your expectations. We understand that the aesthetic and condition of the apartment were disappointing, and we sincerely apologize for any discomfort caused by the unusual smells you encountered. Please know that our team takes cleanliness and maintenance seriously, and we’ll investigate this matter further. We also appreciate your comment about the pool and are glad you enjoyed that aspect of our property. Your feedback is invaluable as it helps us in our efforts to continually improve. We are in the process of making upgrades to enhance the comfort and appeal of our apartments, and we hope you will consider giving us another chance in the future. Thank you again, and we hope to welcome you back to a more enjoyable experience. Sincerely, Thomas Luck General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 732 avis 9.7/10 Site
  • 1 079 avis 7.6/10 Chambre
  • 723 avis 9.3/10 Service
  • 29 avis 3.8/10 Internet
  • 355 avis 6.6/10 Propreté
  • 11 avis 2.7/10 Petit déjeuner
  • 7 avis 9.3/10 Bar et Boissons

Dispensé par Trustyou

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.