Mantra on Salt Beach - Kingscliff 4 étoiles

Note Avis clients (Note ALL) 4.2/5 2 834 avis

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4

Description

Les plus de l'hôtel

  • A 300 m de la plage

  • Chambres d'hôtel, appartements avec 1, 2 ou 3 chambres

  • 2 piscines extérieures, courts de tennis, location de vélos

  • Grands espaces de conférence

  • A quelques minutes à pied des restaurants, des cafés et de Salt Park

Nos hébergements

Localisation de l'hôtel

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australie

GPS:-28.277662, 153.577553

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  2 834 avis

Note TripAdvisor  4.0/5  4 595 avis

A little disappointing

Note TripAdvisor 4.0/5

Jacqui B Avis TripAdvisor

Came down to share two nights with a friend. Have stayed before and have thoroughly enjoyed the experience. This time, we were told to get our drinks from Peppers. Why not supply service to the guests that are paying to stay at Mantra???? If we wanted drinks in the evening and breakfast in the morning at Peppers, I would have booked in at Peppers - or somewhere else.

Dear 612jacquib Thank you for sharing your feedback about your recent stay with us. We regret to hear that your experience this time did not meet your expectations. We apologize for the inconvenience caused by the requirement to get your drinks from Peppers. We understand how this might have affected your stay, especially since you’ve enjoyed your previous visits with us. Your comments are important to us, and we will be reviewing our service offerings to ensure we can better meet our guests' needs in the future. We hope to have the opportunity to welcome you back and provide you with the experience you have come to expect from us. Best regards, Best Regards Micky Gong Executive Assistant Manager

Salt beach great relaxing spot

Note TripAdvisor 5.0/5

Scenic819228 En couple - Avis TripAdvisor

Nice place and great for relaxing.some nice shops and good choice of restaurants with a Few KMs . apartment was clean and nice space like the pool side view with sound of beach .Area is for relaxing and great walks though not an activity hub if you want lot around you. A few KMs walk will get you into Kingscliff north or head south to Cabarita beach .Bike rides / walks are great with good paths to shops. Nice beaches and good facilities make it a great place to stay.

Dear Scenic819228 Thank you for your feedback regarding your stay at Salt Beach. We're delighted to hear that you found the location relaxing and appreciated the cleanliness and spaciousness of the apartment, as well as the poolside view with the sound of the beach. We’re glad you enjoyed the nearby shops and restaurants, and that the area’s paths made your bike rides and walks pleasant. It’s wonderful to know that you found the beaches and facilities to be up to your expectations. We appreciate your comments and look forward to welcoming you back for another relaxing stay in the future. Best Regards Micky Gong Executive Assistant Manager

Very disappointing for this chain

Note TripAdvisor 2.0/5

JanineA M Avis TripAdvisor

This hotel room was so disappointing for us as we stay at lots of Mantras and are Accor members. Do not pick a Room, go for a Suite. Our Room was poorly designed with a massive bathroom and very small living area. No separate chairs to sit on and nowhere to put our suitcases. The towels are rubbish quality as are stingy toiletries and the tea and coffee supplies. The TV remote didn't work, no restaurants open. We complained but to move would have cost us more, but the hotel was half empty. Very disappointing from this chain. The outside amenities are fantastic.

I'm sorry to hear about your disappointing experience at our hotel. Your feedback is important to us, especially as a loyal guest and Accor member. We apologize for the issues you encountered during your stay. We regret that the room design and amenities did not meet your expectations. We are constantly striving to improve our rooms and services, and your feedback will help us address these areas. Regarding the TV remote, quality of towels, toiletries, and tea/coffee supplies, we will investigate these issues and ensure that they are rectified to meet our standards. We understand your frustration with the restaurant not being open and the room allocation. We will review our procedures to ensure that all guests are accommodated appropriately. We appreciate your loyalty to the Mantra brand and Accor, and we hope that you will give us another opportunity to provide you with a more enjoyable stay.

Disappointing

Note TripAdvisor 2.0/5

Trevor W En couple - Avis TripAdvisor

Very disappointing. Poor amenities, no restaurant or bar available and breakfast in the next resort. Like the resort, room was small, badly aged, small shower and no space to actually sit…except on the bed. To pay extra for all of this was insulting and disappointing. Having stayed at the Pullman Brisbane airport this was a real letdown. Not worthy of Accor.

I'm sorry to hear about your disappointing experience at our resort. Your feedback is valuable to us, and we apologize for any inconvenience caused during your stay. We understand your concerns about the amenities and the lack of a restaurant or bar on-site. We are continually working to improve our offerings and will take your feedback into consideration as we strive to enhance our guest experience. Regarding the room size and condition, we apologize for any discomfort you experienced. We are in the process of reviewing our room configurations and will address any issues to ensure a more comfortable stay for our guests. We appreciate your feedback about the comparison to other hotels, and we will use this to improve our standards and service levels. We value your patronage and hope that you will consider staying with us again so we can provide you with a much-improved experience.

Disappointed

Note TripAdvisor 2.0/5

Brad M Avis TripAdvisor

The hotel is dated, old and worn. The towels were disgraceful old and worn. No room service had to go and fetch clean towels, put the rubbish out was quite disappointing considering how much it cost! And what a punish these reviews are, you do one then get directed to another, you must think I have all day.

Dear BradmN3559AG I'm sorry to hear about your disappointing experience at our hotel. Your feedback is important to us, and we sincerely apologize for the issues you encountered during your stay. We are currently undergoing renovations to update our facilities and improve our services, and we regret that this was not completed before your visit. Regarding the towels and room service, we understand your frustration and will address these issues with our housekeeping team to ensure that our standards are maintained and improved. We apologize for any inconvenience this may have caused you. We appreciate your feedback about the review process and will take this into consideration to make it more user-friendly for our guests in the future. We value your patronage and hope that you will consider staying with us again so we can provide you with a much-improved experience.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 221 avis 9.4/10 Site
  • 1 938 avis 5.7/10 Chambre
  • 1 151 avis 6.5/10 Service
  • 94 avis 3.9/10 Internet
  • 806 avis 4.6/10 Confort
  • 654 avis 4.5/10 Propreté
  • 490 avis 8.5/10 Piscine
  • 345 avis 4.5/10 Repas

Dispensé par Trustyou

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