Mantra on Salt Beach - Kingscliff 4 étoiles

Note Avis clients (Note ALL) 4.2/5 2 862 avis

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Australie

Description

Les plus de l'hôtel

  • A 300 m de la plage

  • Chambres d'hôtel, appartements avec 1, 2 ou 3 chambres

  • 2 piscines extérieures, courts de tennis, location de vélos

  • Grands espaces de conférence

  • A quelques minutes à pied des restaurants, des cafés et de Salt Park

Nos hébergements

Localisation de l'hôtel

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australie

GPS:-28.277662, 153.577553

Téléphone
Fax +61 2 6670 5111

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  2 862 avis

Note TripAdvisor  4.0/5  4 588 avis

Surprisingly Poor.

Note TripAdvisor 2.0/5

Elke K Avis TripAdvisor

The Hotel lost our booking. The room was surprisingly filthy; I would not rate the cleanliness more than 5/10 and was extremely dusty for those allergy sufferers. The shower and dishwasher both leaked flooding the floors, and the springs in the beds were horrendous, so much so we had to double over towels on the bed to be able to sleep, as we ended-up with bruises. I was really shocked at how poor quality the hotel was for the price. It certainly didn't ruin my experience though, just something to remember next time I go to Kingscliff; to stay somewhere else.

Dear elkek765 Thank you for sharing your feedback with us regarding your recent stay. We are truly sorry to hear about the issues you encountered during your time with us. Losing your booking, the cleanliness concerns, and the maintenance issues you experienced are certainly not up to our usual standards, and we apologize for the inconvenience and discomfort they caused. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We have shared your comments with our housekeeping and maintenance teams to address the cleanliness and maintenance issues immediately. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us. Should you choose to stay with us again in the future, we would love the opportunity to make it right and provide you with a much-improved experience. Best Regards Micky Gong Executive Assistant Manager

Don’t book room 2304

Note TripAdvisor 1.0/5

Zuster74 Avis TripAdvisor

Resort Room 2304 at Gunnamatta Ave- owner cancelled 4 days prior to stay!!! What a low act! Sep. 2022 • Family 4 days before the start of our 2 week stay (September 24, 2022 to Sunday 9), the owners cancelled our booking! We booked in February 2022, and the owner accepted my deposit, accepted my final full payment and left me to find my own accommodation 4 days out when everything is booked out and/or gone up! I last received confirmation of our booking on September 18, 2022, noting we look forward to you staying with us. What is very stressful, is that I have a wife and 3 sons that I had to tell today, that we are not going away, that we don't have anywhere to stay, that we are not having our family holiday! I have all the correspondence with Corporate Boardies, to show all the communication. The person calling from corporate boardies to inform us, did apologised and noted they could not find any alternate option for us. Our family have been holidaying in Kingscliff for 15 years. I have no issue with the owner cancelling, however what I have issue with is 4 days notice!!! No consequence for the owner. I STRONGLY suggest you avoid any bookings for Resort Room 2304 at Gunnamatta Ave - Mantra on Salt, Kingscliff. Ironically to complete this review I had to select the month of stay September. Apologies I couldn't attach any photos of the room to share!

Dear Zuster74 We are deeply sorry to hear about the situation you experienced with your booking at Resort Room. Please accept our sincerest apologies for the stress and inconvenience this has caused you and your family, especially given your long history of holidaying in Kingscliff. We understand the disappointment of having your holiday plans disrupted, particularly with such short notice. While we do not manage the specific property you mentioned, however we will take your feedback and pass it on to the owner and the agent who is managing this unit. Once again, we are sorry to hear what happened and hope that we have the opportunity to welcome you back to Mantra in the future. Best Regards Micky Gong Executive Assistant Manager

Terrible stay at mantra on salt Beach New South Wales

Note TripAdvisor 1.0/5

Brigid G En famille - Avis TripAdvisor

No room cleaning. Could I get your room cleaned after an eight nights stay the carpet stank I was told that towels were complementary since when has personal hygiene. Been an option dreadful don’t stay there I would’ve expected to see a manager, but nobody came near me even after I spoke to one of the junior staff members who tried to help, but nobody came. It was the junior staff member who listened to all of my concerns.

Dear Brigid G We are deeply sorry to hear about the issues you experienced during your stay at Mantra on Salt Beach. Your feedback is concerning, and we sincerely apologize for the inconvenience and disappointment caused. We understand the importance of room cleanliness and hygiene and regret that your room was not cleaned during your eight-night stay. This is not reflective of our usual standards, and we apologize for the oversight. Additionally, we apologize for any confusion regarding the availability of towels and the lack of response from our management team. Your comments have been shared with our housekeeping and management teams to address the issues you encountered and to prevent similar incidents from occurring in the future. We appreciate your understanding and patience and are grateful for the junior staff member who tried to assist you. We understand that this experience has likely left you feeling dissatisfied, and we apologize for not meeting your expectations. If there is anything further we can do to address your concerns, please do not hesitate to contact us directly. Thank you for bringing these issues to our attention. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future. Best Regards Micky Gong Executive Assistant Manager

Beautiful Kingscliff

Note TripAdvisor 4.0/5

Sightsee703276 Avis TripAdvisor

great location, no food an issue, whilst we could go across the street to Peppers for breakfast and bistro meal it really wasn't good enough for a hotel that I would normally stay at. This might put me off going to the Mantra again, not sure. The bike path along the beach and surrounded by bushland is stunning.

Dear sightsee703276 Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the beautiful location of Kingscliff and the stunning bike path along the beach. We apologize for the inconvenience you experienced regarding the lack of food options at our hotel. Your feedback is important to us, and we will review our offerings to ensure that they meet the standards our guests expect. We understand that our guests' dining experiences are an integral part of their stay, and we regret that we did not meet your expectations in this regard. We appreciate your comments and will use them to improve our services for future guests. Thank you for choosing to stay with us, and we hope to welcome you back soon. Best Regards Micky Gong Executive Assistant Manager

Bit outdated

Note TripAdvisor 3.0/5

Advisethis182 En famille - Avis TripAdvisor

Went with young children and have been before there's not really anything available for children under 5 except for a local playground and the pool The rooms are nice but the whole hotel is a bit outdated We asked for the children to have their bed split into a twin which never happened. We had a view of the garden which was nice. Aye breakfast at the hotel restaurant called seasons where staff could improve customer service. I can't believe we pay to have breakfast included and we still have to pay extra for barista coffee. You can hire bikes with child seats as an extra cost when staying. There's a small mini mart but when I went they seemed to be really low on stock in their fridges. Have stayed there twice now and won't be back. There is a tropical pool which is a bit warmer in temperature and a spa. The larger pool has a good children area to play in. The beach is within walking distance but not flagged. Some of the room was very outdated and needed fixing. The gym is small with limited equipment and no spa or sauna on site

Dear Advisethis 182 Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay did not meet your expectations, especially when traveling with young children. We apologize for the lack of amenities available for children under 5 and for the oversight regarding your request to split the children's bed into a twin. Your comments about the hotel being a bit outdated and the need for improvement in customer service at Seasons have been noted, and we will address these areas with our team. Regarding the breakfast inclusion, we apologize for any confusion. We will review our offerings to ensure that they are clear and meet our guests' expectations. We appreciate your feedback about the availability of bikes with child seats, the mini-mart, and the pools. We are constantly looking for ways to improve our facilities and services, and your comments will help us in this process. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Best Regards Micky Gong Executive Assistant Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 229 avis 9.3/10 Site
  • 1 929 avis 5.8/10 Chambre
  • 1 162 avis 6.3/10 Service
  • 96 avis 4.1/10 Internet
  • 789 avis 4.8/10 Confort
  • 649 avis 4.6/10 Propreté
  • 500 avis 8.4/10 Piscine
  • 337 avis 4.5/10 Repas

Dispensé par Trustyou

Nos autres établissements à proximité

Tous nos hôtels à Kingscliff

Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (TVA et taxe de séjour incluses) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.