Mantra on Salt Beach - Kingscliff 4 étoiles

Note Avis clients (Note ALL) 4.1/5 2 574 avis

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Australie

Description

Les plus de l'hôtel

  • A 300 m de la plage

  • Chambres d'hôtel, appartements avec 1, 2 ou 3 chambres

  • 2 piscines extérieures, courts de tennis, location de vélos

  • Grands espaces de conférence

  • A quelques minutes à pied des restaurants, des cafés et de Salt Park

Nos hébergements

Localisation de l'hôtel

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australie

GPS:-28.277662, 153.577553

Téléphone
Fax +61 2 6670 5111

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.1/5  2 574 avis

Note TripAdvisor  4.0/5  4 631 avis

We love coming back to Salt Kingscliff but…

Note TripAdvisor 4.0/5

Paul M En couple - Avis TripAdvisor

We love going to Mantra Kingscliff, however it would nice if just once we could score a room with some sort of view than a street of houses, we can get that at home! Our room throughout our stay had a lingering musty smell which we advised reception which may be a result of the sink dripping onto the bathroom floor or coming from the washing machine. Our room also had a broken part of the bathroom shutters & a wobbly toilet seat. Our view was of the street & a row of houses across the road resulting in constant vehicle traffic noise. Even though the young lady whom greeted us on arrival was lovely & very professional it would have been nice if we were recognised as returning guests & not asked have we stayed there before. We have never been given a room upgrade ever there & the old chestnut claims of where available starts to get frustrating. It was a busy weekend there as has been at times before but it definitely was not full house. As a Gold Member I do not feel recognised as such whenever a room allocation is given to us & question why we would keep returning?

Dear Paul, We greatly appreciate you leaving your detailed comments for us. We regret your experience with us was not up to the standard we aim to offer our valuable gold members and return guests. Your comments are shared with our management team as we aim to address our guests concerns in hope to ensure future stays are at the highest standard possible. We surely hope we will have the chance to welcome you back and that you will choose you reach out before your next visit.

Think twice and double check

Note TripAdvisor 1.0/5

victoriakF6167IR Avis TripAdvisor

The Salt Village in Kingscliff is in a fantastic location, close to amenities and a picturesque beach. Unfortunately, the resort is aged and falls very short of its advertised 4 stars. If seeking an ocean view, confirm that this is actually the case. While the gardens are beautiful, the ocean view remained elusive. The first room I had failed the cleanliness bar - soiled toilet seat, accumulated dirt in bedroom chest of drawers, dirty utensils and saucepans, and kitchen drawer front broken. To top it off, I found that I was sharing the bed with hungry bugs waking with a torso covered in large welts. Staff reluctantly offered a choice of other rooms - none of which had the originally booked ocean view and one of which reeked of urine. Lesson here should you decide to book a room is to inspect the room before you accept it. The check-out lass was lovely, bubbly and friendly - the others could take lessons.

Dear Victoria, Thank you for letting us know about your experience. We appreciate you leaving your detailed review for our management team to address. Although I wish your experience with us was better, I am glad you otherwise found the checkout team member helpful and our location to your liking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

What a dump!

Note TripAdvisor 1.0/5

Inspire64640964972 En couple - Avis TripAdvisor

The room smelt like mold and cigarettes. The staff are unhelpful at best. They didn’t have any towels for the pool. They don’t have any room service or cleaning unless you pay extra. No wifi either included… is this 2024 or 1994? 2 star hotel!!

We greatly appreciate you leaving your detailed comments for us. We regret your experience with us was not up to the standard we aim to offer our guests. Your comments are shared with our management team as we aim to address our guests concerns in hope to ensure future stays are at the highest standard possible.

Dated, tired, musty and dirty!

Note TripAdvisor 1.0/5

TrafalgarKyle Avis TripAdvisor

I think it's important to know what you are going to get if you do choose to stay here. Firstly, this is NOT a "four star hotel". It could possibly pass as a two star hotel with a nice pool but even that would be a stretch. There is no house keeping, there is no room service (actually there is no service at all), there is no restaurant, there are no pool towels (and no possibility to get fresh towels if needed). There is a basic bar but it closes at 8:30pm on the weekends. The rooms are very dated, tired, musty and quite frankly very dirty. The beds are worn and incredibly uncomfortable and the linen is thredbare. There are no blinds in the room meaning the sun streams in through the gaps in the plantation shutters. It is close to the beach which is a plus and the pool area does look nice and is good for families but is a total zoo if you are looking for a place to relax and unwind. It has potential but unfortunately has been let for for too long. It needs a total refurbishment but I don't forsee that coming anytime soon. Read the reviews and you will see that even the people that rate this place highly (I suspect some of them may be owners of some of the rooms which they rent out) agree that it is past it's prime. If you do need to stay in the area check out Peppers across the road or they are some incredible AirBnBs available in the area which we have since discovered.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Great location

Note TripAdvisor 5.0/5

Lindadav2018 Avis TripAdvisor

We love Mantra at Kingscliff. We get there as much as possible! Every birthday, our engagement anniversary, and our wedding anniversary. We love that we can whale watch from our balcony or sunbake on the balcony. The kitchen is great with all we really need. The fridge is the proper size, not one of those tiny ones (thank you for that). There's a washing machine and a dryer which is great. Aircon, yay, thank you so much! The bathroom is complete with all you need although it is aging a tiny bit. Nothing to complain about there. I think if there was anything to whine about, the lounges and cushions are a bit whiffy. Thank you also for having the plantation shutters..... no light blinding me in the morning! All in all, we will keep coming back for as long as we can. We are Accor Members so I suspect that will help us to keep returning! :))

Dear Linda, We very much appreciate your comments regarding your stay at Mantra on Salt Beach. We certainly do have a wonderful resort and beautiful location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 148 avis 9.3/10 Site
  • 1 864 avis 5.4/10 Chambre
  • 1 071 avis 6.2/10 Service
  • 82 avis 3.4/10 Internet
  • 788 avis 4.7/10 Confort
  • 660 avis 4.2/10 Propreté
  • 508 avis 8.6/10 Piscine
  • 331 avis 4.7/10 Repas

Dispensé par Trustyou

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.