Mantra Chatswood

Extremely dissappointed with the extra blanket and duvet in the closet, it was dirty and stained with either blood of dark oils.... and the clothing iron had burnt materials that dirtied my shirt, but luckily some water and elbow grease removed it.

stayed here for work, comfortable clean rooms and quite spacious. staff were friendly, helpful and accommodating. the location was close to Chatswood and lots of great restaurants, it is definitley worthy of a stay.

Room was dated with some electrical problem. Kitchen lights flashes from time to time. Air con caused the fuse protection to go off. Kudos to manager Yehmet (hope I got his name right) who went the distance to make sure all guests have been well taken care of. When I went down to tell him about the electrical problem, he was already busy with a lady who broke her leg in the lobby. Not only did he not give me the "i am already busy" look, he managed the situation professionally and went up to my floor to try to fix the electricals. The next day I was looking for a bottle opener, he told me he'd check and call back, and sure he did. I'd give 10/10 for his exceptional service, 5/10 for the property

My stay was in a one bedroom apartment with a thoughtfully furnished lounge area that was nice to relax in during the evenings. This was an upgrade from a studio room and I was very appreciative of the upgrade.

It's become routine for hotels to take a card imprint for incidentals/mini bar and the same is true at the Mantra - but it's n this hotel's case they take a $50 pending transaction. No if's. No buts. Even if your accommodation is booked and paid for. It's for "incidentals" apparently. The foyer is neat and tidy but when you get to the accommodation floors you're hit with that apartment living smell of too much cooking in small rooms with little ventilation. Rooms are comfortable and you can open the doors / windows if you want the constant hum of trains. Once settled you might feel like a wine or beer or softie ... one of those incidentals for which you've laid down a $50. Thing is the fridge and mini bar is bare! Turns out the incidentals are not incidentals- it's a bond. In case you damage the room. Turns out the Mantra is host to guests who damage their rooms and deposit is non negotiable. Actually if you didn't have a credit card with you you'd be refused your prepaid room. Welcome weary traveller. No dine in menu, no breakfast bar. This is basic level Accor. Don't waste your free night here!