The Sebel Quay West Suites Sydney

Bilgi mesajı

The Sebel Quay West Suites Sydney 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 333 görüş

ALLSAFE onaylı otel

The Sebel Quay West Suites Sydney
Bir haritada görmek

Açıklama

Otel ekstraları

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or SydneyHarbour

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Konaklama olanaklarımız

Featuring a range of elegant one and two bedroom suites in the heart of the city, Quay West Suites Sydney provides an excellent home-away-from-home for both business and leisure travellers. Suites at this exceptional Sydney hotel provide everything needed for a relaxing stay, including a fully equipped kitchen, laundry facilities, a separate lounge and dining area, a luxurious, modern bathroom and a separate bedroom. Guests can enjoy spectacular views over Sydney Harbour or the stunning Sydney skyline.

Otelin konumu

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

Faks: +61 2 9240 6060

  • Uçakla

    SYDNEY INTL AIRPORT 17,4km / 10,81 mil mesafede - Servis aracı ödeme

  • Trenle

    CIRCULAR QUAY 0,8km / 0,5 mil mesafede

GPS:-33.861564, 151.206993

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Özetle
Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye erişimli otel
  • Sağlık merkezi
  • Klima
  • Wi-Fi
  • Bar

THE QUARTIER BISTRO & BAR

During refurb (April 27 - Mid July) The Quartier Bistro & Bar is closed for breakfast. Quartier Bar and Bistro is open for dinner Tuesday - Saturday 5pm to 9pm.

The Sebel Quay West Suites Sydney
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Daha fazla bilgi edinin

ALL Puanlama  4.6/5  333 görüş

TripAdvisor Derecesi  4.5/5  1.690 görüş

2022 mükemmeliyet sertifikası

Harbour delight

Tripadvisor puanı 5.0/5

U6891MZkathleenm TripAdvisor onaylı yorum

Wonderful, helpful staff. Very clean apartment. Unbelievable view. From the moment we walked through the entrance we felt very welcomed. Pool and spa wonderful, with amazing views. Pool a little cold - never mind.

Dear U6891MZkathleenm, Thank you for your review and feedback following your stay with us at The Sebel Quay West Suites Sydney. We are thrilled to read you had a great stay, exceeding your expectations and that you felt welcomed by the team. We look forward to welcoming you back again in the very near future. Kind Regards, James Fergsuon General Manager

Great Hotel but.....

Tripadvisor puanı 5.0/5

marcusmc67 TripAdvisor onaylı yorum

Perfect 2 bedroom suite, view, service and staff….fantastic. What was very disappointing was the email they sent 2 days before we arrived on Christmas Day advertising the restaurant would be open on Saturday night (Christmas), it wasn’t and everywhere was booked out, family was forced to eat Christmas dinner from at a small cafe ( awful food). This was our 2nd year there and it went from a 10 to a 1 for Christmas very fast. REALLY disappointed.

Dear marcusmc67, Thank you for your review and feedback following your stay with us at the Sebel Quay West Suites Sydney. We are thrilled to read you enjoyed the service from the team and view. We apologise for the miscommunication regarding the restaurant opening. Saturday's we are open for dinner, however not Public Holidays and apologise this marred your overall experience with us. The team and I look forward to welcoming you back again in the very near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

Great location

Tripadvisor puanı 3.0/5

laherd59 TripAdvisor onaylı yorum

Love the location and view of Sydney Harbour. Apartment decor however is tired and dated. Definitely time for a refurbishment. Rooms were clean and Covid safe policies are in place. Breakfast was good. Staff helpful and efficient.

Dear laherd59, Thank you for your review and choosing to stay with us for your recent visit to the area. We value your feedback and the team and I look forward to welcoming you back again in the very near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

Don't get what you pay for......

Tripadvisor puanı 2.0/5

rickbw91 TripAdvisor onaylı yorum

Paid over $600 to stay here and we were not even notified that the pool, spa & gym were not available until we arrived.....not worth $600 without those facilities available May have to give Accor hotels a miss.....

Dear rickbw91, Thank you for your review. We apologise the Recreation Deck was not available during your stay. Our urgent maintenance works took longer than scheduled due to the rain and weather patterns we have experienced in Sydney. We do hope you will consider staying with us again when you are travelling to the area, where you can make use of the facilities. Kind Regards, James Ferguson General Manager

Pleasantly Surprised

Tripadvisor puanı 4.0/5

lornaantaw TripAdvisor onaylı yorum

We stayed in a refurbished 2 bedroom apartment, where not only were the windows wonderfully large,but you could open them! The marble bathroom was perfectly clean. Not to mention the view which was as good as the hotel opposite!

Dear lornaantaw, Thank you for your review and feedback following your recent stay with us. We are thrilled the room you stayed in exceeded your expectations and your stay was enjoyed by all. The team and I look forward to welcoming you back again in the very near future for another great stay. Kind Regards, James Ferguson General Manager

I would usually rate this property higher, but…

Tripadvisor puanı 3.0/5

jamespetch2021 TripAdvisor onaylı yorum

I was disappointed when discovering that we had been put on a floor with the all the neighbouring rooms undergoing construction/refurbishment. As a Gold Accor Member, I don’t think that was a very good decision.

Dear jamespetch2021, Thank you for your review and feedback following your stay with us at The Sebel Quay West Suites Sydney. In our most recent completed stage of our Refurbishment Project, we had rooms on a number of floors throughout the building. We apologise the room selected for you disrupted your comfort and that you were still impacted by the construction taking place. We very much value you and your commitment to AccorHotels as a Gold Accor member, and look forward to welcoming you back again to the hotel in the very near future. Kind Regards, James Ferguson General Manager

Good location

Tripadvisor puanı 3.0/5

Don G TripAdvisor onaylı yorum

Good location. Close to light rail, ferry terminals and train station. We booked two rooms for our stay. A three night stay for our friends and a room for ourselves for four nights. Our friends got a refurbished room and unfortunately we got an old unfurnished room with a very noisy air conditioner. I will add here that we had booked a refurbished room. On arrival to the room we immediately complained about the the aircon issue and the state of the room with indifference from the front desk staff member who did not offer a new room. Only after insisting firmly were we offered a new room which was refurbished and in excellent condition. The rest of our stay was without issue. All other staff were helpful and polite. On check out we spoke the the manager and felt that our issues has been acknowledged and heard. If your booking a stay here you won’t be disappointed. Make sure you ensure in writing that you have a refurbished room.

Dear Don G, Thank you fir your review and feedback following your stay with us at the Sebel Quay West Suites Sydney. We are pleased your issue was able to rectified immediately and we apologise for the confusion over the room you were checked into initially. The team and I look forward to seeing you again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

A quality place to stay

Tripadvisor puanı 5.0/5

Passport05524825391 TripAdvisor onaylı yorum

The location and quality of the Sebel Quay West Suites is beyond question. Our spectacular three bedroom suite over looking the Harbour Bridge, Opera House and the greater Eastern Harbour was stunning. The staff were excellent and the service is what we have come to expect at this hotel. the location is perfect for any stay in Sydney.

Dear Passport05524825391, Thank you for your feedback following your stay with us at The Sebel Quay West Suites Sydney. We are honoured by your great feedback and pleased every aspect of your stay was enjoyed. The team and I hope to see you return to us again in the near future and we look forward to welcoming you back then. Kind Regards, James Ferguson General Manager

Wonderful staycation in Sydney

Tripadvisor puanı 5.0/5

vs1602 TripAdvisor onaylı yorum

The whole family had a wonderful weekend away. We had 3 x 1 bedroom apartments and enjoyed the facilities on offer, the apartments were clean and spacious, the staff were exceptional and the dining experience was great. All in a great location on Sydney Harbour. Highly recommended a stay at The Sebel Quay West.

Dear Curious511018, Thank you for your great review and choosing to stay with us at the Sebel Quay West Suites Sydney for your group booking. We are pleased you all enjoyed your rooms and the time together. We look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

Great weekend inspite of the Rain

Tripadvisor puanı 5.0/5

tinlids TripAdvisor onaylı yorum

From the time we arrived until the time that we left, we felt all the staff were friendly and accommodating. The view from our room of the harbour was spectacular. Our weekend was full of torrential rain all weekend however this did not stop us from utilising the pool and spa area. We dined in the restaurant and had breakfast each morning and each meal was tasty. We also enjoyed our time in the bar.

Dar tinlids, Thank you for your review and outstanding comments on the service you received from the team during yoour stay at The Sebel Quay West Suites Sydney. We appreciate your feedback and hope to see you return soon to stay in the very near future. Kind Regards, James Ferguson General Manager

3 Bedroom Penthouse

Tripadvisor puanı 4.0/5

stsakmakis TripAdvisor onaylı yorum

Overall hotel in perfect location within walking distance to the harbour. Staff were friendly and attended our needs. However we stayed in the 3 bedroom penthouse and furniture is quite outdated and needs replacing. Room was huge spacious with amazing views of the harbour with old furniture. Room definitely needs an upgrade.

Dear stsakmakis, Thank you for your review and choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. We are pleased to advise that the 3 bedroom Penthouse is scheduled to be refurbished in May this year and we hope you will look to reserve this again when you are travelling to the area. Kind Regards, James Ferguson General Manager

Very clean and spacious, high quality hotel

Tripadvisor puanı 5.0/5

Plu B TripAdvisor onaylı yorum

This hotel is of a very high quality and our room was extremely clean and modern. The location is good and close to a lot of services. Swimming pool is very nice with magnificent views. Will be staying here again when in Sydney next time.

Dear Plu B, Thank you for your great review and feedback from your stay with us at The Sebel Quay West Suites Sydney. We are pleased to hear our location was perfect for your needs and look forward to welcoming you back again when you are next travelling to the area. Kind Regards, James Ferguson General Manager

Great views and good services

Tripadvisor puanı 5.0/5

pchen11 TripAdvisor onaylı yorum

We have had one night stayed in The sebel Quay West Suites Sydney during Australian Day. The room has really nice views to the Sydney Harbure Bridge and Opera House. Also the equipements in the room have been renovated. We felt much comfortable. The staffs are freindly and nice.

Dear pchen11, Thank you for providing feedback following your stay with us at The Sebel Quay West Suites Sydney. The team and I are thrilled to read you enjoyed your stay with us over Australia Day and were able to enjoy a newly refurbished rooms. We look forward to welcoming you back again in the near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

Nice property however service was a little lacking

Tripadvisor puanı 3.0/5

mrrouter13 TripAdvisor onaylı yorum

Everything was fine, location, room price etc however on the second day our ceiling starting leaking (from air con condensation) After calling reception they advised they'd send someone. A maintenance guy arrived, threw some towels over the wet carpet & left. I called reception & advised that I wanted to be moved to another room. They then tried to move us into a smaller room with worse views, despite the hotel being empty. I complained & they upgraded us to a marginally better room. I've stayed at lesser hotels before where I've been offered dinners, great upgrades for any inconvenience, at the sebel they treated us like WE were the inconvenience. Pretty poor service for a supposed 5 star hotel.

Dear mrrouter13, Thank you for providing feedback following your stay with us at The Sebel Quay West Suites Sydney. We apologise for the issues you encountered with your stay and the way in which is was dealt with from the team. Our priority for all our guests is to have an outstanding stay and to handle any issues as seamless as possible and to ensure our guests are comfortable. Your feedback has allowed us the opportunity to retrain the team on some of the areas you have raised. it is our hope you will consider staying with us again when you are next traveling to the area, so we can show you the level of service and standards we uphold. Kind Regards, James Ferguson General Manager

Amazing location ans views

Tripadvisor puanı 5.0/5

Amanda K TripAdvisor onaylı yorum

From start to finish this was a great place to stay. Right in the Rocks so walking everywhere was great. Staff attentive and courteous. Suite was nice and spacious, comfortable king bed, great shower, comfortable couch and great views of the Harbour Bridge and Barangaroo. Watching the boats on the harbour was fun- who knew! Kitchen was well supplied if you wanted to cook, but so many choices available we did not need this.

Dear Amanda K, Thank you for your review and feedback following your stay at The Sebel Quay West Suites Sydney. We are pleased every aspect was enjoyed by yourself during your stay from our centralised location to the stunning views in the comfort of your Apartment lounge area. The team and I hope to see you return to us again in the very near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

Harbour Views for Days

Tripadvisor puanı 5.0/5

tracymillward TripAdvisor onaylı yorum

From the time we walked into the Sebel we were impressed. All staff were professional and friendly. Our stay was for our 13 year old daughter and her 2 friends, the looks on their faces when we walked into our apartment is something I won't forget. We knew there would be harbour views, but were not expecting the amazing views we had. Also, the staff provided a lovely card and sweets for her birthday which she was very excited about. I would definitely recommend.

Dear tracymillward, Thank you for your review and choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. The team and I are pleased you enjoyed your stay and that your daughter and her friends were particularly impressed with the view and that this was a highlight from our stay. Thank you again for choosing to stay with us and we look forward to seeing your return to us again in the near future kind Regards, James Ferguson General Manager

All great except for one thing

Tripadvisor puanı 4.0/5

nardcornish TripAdvisor onaylı yorum

I am a person with limited mobility so this apartment was great. Lets start with the most spectacular views. Full dining area, good size kitchen (could do with a coffee machine). 2 smallish bedrooms with king size beds very comfortable, A lounge area and two bathrooms. the shower is a struggle at my size. Now the one thing, the pool is very disabled friendly to get into however you need to walk 25 steps on slippery tiles to get there. this makes absolutely no sense. As a result I wouldn't stay here again. What's the point if I can't use the pool

Dear nardcornish, Thank you for your review and feedback following your recent stay with us at the Sebel Quay West Suites Sydney. We are pleased that your stay was enjoyable and we were able to accommodate all your needs in terms of the room layout and amenities. The team are able to offer further assistance to those with limited availability by accessing a separate area of the Recreation Deck to avoid the steps. The team and I hope to see you return to us again in the very near future. Kind Regards, James Ferguson General Manager

Hospitality at its best

Tripadvisor puanı 5.0/5

A3720CYsonia TripAdvisor onaylı yorum

Brilliant stay once again at Sebel with wonderful staff who are motivated to assist at all times. Special mention to Josh, Prakash and Sajal who ensured that our stay was brilliant. We had issues with the dishwasher and the rooms were changed the next day with no issue at all.

Dear A3720CYsonia, Thank you for your review and for choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. We truly value the comments and kind words regarding the staff and service received, this has been passed on to those mentioned and will be met with appreciation. It is wonderful to see you had such a great experience with us and that the issue with the dishwasher was noted and we were able to room move you. We look forward to welcoming you and your family back again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

All Excellent Except for Accidental Double Charging for Suite

Tripadvisor puanı 5.0/5

leannecunneen TripAdvisor onaylı yorum

Wonderful experience diminished by being told on check out that Sebel Quay West Accidentally took the almost $1700.00 booking fee TWICE! Not a small sum, this caused a lot of anxiety in relation to becoming seriously overdrawn. At the end of the month with bills due and further travel commitments pending, this was a serious issue for us! A little disappointed it took almost half an hour to see a manager, and from a customer care point of view, felt that our situation wasn't truly appreciated. After discussion with the manager we were given some of the refund by cash and the balance as bank transfer. Unfortunately this put us in a situation where we were carrying a sizeable sum of cash to be deposited at our Building Society, which unfortunately does not have a Sydney Branch. Some places would not take this cash because of COVID, meaning we had to again use the possibly overdrawn account. Also the delay in our ability to deposit the cash delayed fixing up our bank account balance. Stress, stress, stress! We feel as if Sebel's mistake became our problem and they didn't really care about the inconvenience and stress caused. After the service we enjoyed during our stay, we were so disappointed that client satisfaction seemed no longer their goal the moment we checked out. They were not proactive in their assistance. We are still awaiting the promised follow up phone call to check the eft refund all received. Great Service, Terrible Guest Relations!

Dear leannecunneen, Thank you for your review and for your choice to stay with us at The Sebel Quay West Suites Sydney just prior to the New Year. We again profusely apologise for the double charge of accommodation, when you booked and again on arrival. We appreciate the situation this put you in and are glad we were able to provide you a interim solution on the day. The issue that occurred has led us to re training our staff on aspects of our Check in process and this will continue until we are confident all are proficient on the prepayment processes. We again sincerely apologise for this error and do hope you will consider staying with us again should your travels bring you back to the area. Kind Regards, James Ferguson General Manager

Quality

Tripadvisor puanı 4.0/5

paulineryan2020 İş - TripAdvisor onaylı yorum

This is a quality property. Older in decor but it has everything you need. Well equipped kitchen including 2 bar fridges! A bathroom that not only has a lovely bath tub but storage! The bedroom is a good size with actual working curtains. The lounge dining area is very comfortable. The location is excellent for a stroll to The Rocks, Circular Quay, the city shops and restaurants. There are plenty in walking distance. The staff are friendly and helpful. The apartment is always spotless when you return. The room service restaurant food is not stunning but it is good quality and very tasty. If you don’t want the four walls of a hotel room for more than a couple of nights and the option to get in a few groceries for breakfast and dinner, this is an excellent option in many ways.

Dear paulineryan2020, Thank you for your review and choosing to stay at The Sebel Quay West for your visit to the area. We are thrilled that every aspect of your stay with us was enjoyed and exceeded your expectations. The team and I look forward to welcoming you back soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

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