Mantra Chatswood 4성

고객 평점 (ALL 평가) 4.0/5 592 리뷰

Mantra Chatswood - Image 1
Mantra Chatswood - Image 2
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10 Brown Street, 2067 CHATSWOOD, Australia

호텔설명

호텔 추가 정보

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

숙박

스튜디오

Studio

  • 2명 최대
  • 33 m² / 355 sq ft
  • 침구 1 x 킹사이즈 베드

호텔 위치

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

전화
팩스 +61 2 9406 5599

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 회의실
  • 100% 금연 호텔

MELTING POT

CURRENTLY CLOSED. Melting Pot combines modern Australian cuisine with classic international flavours in an intimate bar and restaurant experience. An innovative cocktail menu and extensive wine list creates a fusion of tradition and innovation.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  592 리뷰

TripAdvisor 평가  3.5/5  1,311 리뷰

An honest review.

트립어드바이저 평점 1.0/5

Ben O 비즈니스 - TripAdvisor 인증 리뷰

Clearly the feedback provided in past posts hasn’t been acted upon and they don’t really care. I now read the responses with the standard ‘well do better, blah blah…’. Forget it. It’s just copy and paste. On entry to the room, there was a smell of old socks. It’s evident that their policy of ‘no housekeeping’ contributes to this. I only discovered this after returning from a day out on business to find towels not replenished. I’m tidy and don’t go to a hotel expecting to be cleaned after, but towels ? Where else do they go ? If I knew there was no housekeeping I wouldn’t have left them in the bathtub to be changed. No recognition of platinum status. No room upgrade. No ability to use welcome drink vouchers (which Accor pride themselves on). I do expect a response of ‘ you got a small bottle of wine?’…. as an Accor member, that’s given, as well as the drinks at the bar - It’s all part of the Accor experience. Oh and No breakfast… restaurant is closed for good. Wasn’t told that one either… When you’re a loyal Accor member, more is expected. I stayed at an ibis styles the week prior and that was a dream compared to this one.

Dear Ben O Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly value input from our loyal Accor members and sincerely apologize that your experience did not meet your expectations or the standards we strive to provide. Your loyalty as a Platinum member is greatly appreciated, and at Mantra, we make every effort to ensure our loyalty members feel recognized and valued. However, room upgrade is unfortunately subject to availability, and the welcome drink options vary depending on the property. However, we will review our current welcome drink offerings to better options to our loyalty guests. We regret that our housekeeping policy and the closure of our restaurant were not clearly communicated. Our housekeeping service and in-room amenities are available upon request, and our team is always happy to provide extra amenities as needed. We understand your frustration regarding the restaurant closure. This decision was made due to business reasons, and the restaurant will remain closed until further notice. We have updated the ALL app and our website to ensure this information is communicated clearly to all guests. We understand your disappointment, and it is disheartening to hear that these aspects of your stay fell short. Please rest assured that we are taking your feedback seriously and will follow up with our team to address these concerns comprehensively. Thank you once again for bringing this to our attention. I hope we will have the opportunity to provide you with the exceptional stay you deserve on your next visit. Warm regards Jasper Chiu Operation Manager

Nice one bedroom

트립어드바이저 평점 4.0/5

TrueTraveller101 Solo travel - TripAdvisor 인증 리뷰

I booked a one bedroom with full kitchen and washer and dryer. My room was a big corner one bedroom. Room is not serviced during my 4 nights stay but that is ok. Reception is nice. I also got an early check in and a bottle of wine as recognition of Accor Plus member.

Dear True Traveller101 Thank you for your feedback. It is lovely to hear that you enjoy your stay in Mantra Chatswood. Your kind word serves a motivation to our team, and we hope we are welcoming you back in the near future. Best regards Jasper Chiu Operation Manager

Easy As!

트립어드바이저 평점 4.0/5

Jeff M TripAdvisor 인증 리뷰

Clean and tidy close to Chatswood business, shops and train. Amenities such as laundry in apartment very handy. Could be more attentive to ongoing needs for longer stays such as towel and sheets refresh. A little more engagement from staff could help. Otherwise, a great stay.

hi Jeff We very much appreciate your comments regarding your stay at the Mantra Chatswood. It is great to hear you enjoy your stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasper Chiu Operation Manager

호텔에 불이낫었는데 아무런 대책이없었다.

고객 평점 1.5/5

Jeongwon L. 커플 - 전체(All) 통지 확인

자다가 타는 냄새가 나서 일어낫다. 밖을 확인해보니 호텔 외부에 불이나서 소방관이 불을끄고있었다. 무슨일인가 확인하러 로비에 갔지만 직원이 아무도없었다. 우선 소방관이 와있어서 방에서 기다렸다. 불은 진압되었지만 자려고 하니 타는 냄새때문에 잘수가 없었다. 방을바꿔달라고 로비에 갔지만 직원은 여전히 아무도없었다. 다음날 체크아웃때 아무런 사과나 조취도없이 끝낫다. 기분이 매우 안좋았다.

Dear Ms l. I hope this message finds you well. I want to sincerely apologize for the distressing experience you had during your recent stay at our hotel. I am truly sorry to hear about the fire incident and the lack of communication and support from our staff. This is certainly not the standard we strive to maintain. Your safety and comfort are our top priorities, and we deeply regret that we fell short during this critical time. I understand how unsettling it must have been to experience the smell of smoke and to find no staff available to assist you. I assure you that we are taking your feedback seriously and are reviewing our emergency protocols to ensure that our guests receive the support they need in such situations. Please accept my heartfelt apologies for the inconvenience and distress you faced. We value your feedback and would like to offer you a discount on your next stay, should you choose to give us another chance. Thank you for bringing this matter to our attention. If you have any further concerns or suggestions, please do not hesitate to reach out. Warm regards Jasper Chiu Operation Manager

10 hours was enough

트립어드바이저 평점 2.0/5

Natalie H TripAdvisor 인증 리뷰

Very disappointing, it was cheap but I expected it to be a better standard. Was fine for a 10hour stopover, but I definitely wouldn’t stay here again! Lots of mould in the bathroom, probably because the exhaust fan didn’t work. No bins. No tissues. Dryer didn’t work. Only 1 bowl. Mismatched everything else. Grubby furniture.

Hi K8798WONatalieh Thank you for your feedback. It is disheartening to hear that we didn’t meet your expectations, especially regarding cleanliness and amenities. We apologize for the housekeeping oversight. Our team definitely look into the problems with the bathroom fan, dryer, and the missing items to ensure they’re addressed promptly. Your feedback is invaluable in helping us improve and appreciate you bringing these issues to our attention. We hope we can welcome you back and showcase our usual high standard for your next stay

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 345 리뷰 9.6/10 위치
  • 426 리뷰 6/10 객실
  • 285 리뷰 7.1/10 서비스
  • 12 리뷰 5.8/10 인터넷 가격
  • 204 리뷰 4.6/10 청결도
  • 70 리뷰 3.3/10 분위기
  • 46 리뷰 4.6/10 레스토랑
  • 32 리뷰 6.6/10 웰니스 센터

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Chatswood 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.