Mantra Charles Hotel Launceston 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 1,506 أراء

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Mantra Charles Hotel Launceston - Image 1
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287 Charles Street, 7250 LAUNCESTON, أستراليا

الوصف

خدمات الفندق الإضافية

  • Hotel offers wireless internet, car parking, lobby lounge, and 24 hour reception.

  • Proximity to CBD and local attractions

  • Explore the Tamar Valley Wine Route

  • Studios with cookiing facilities

  • On site restaurant, lounge and conference facilities

الإقامات المتوفرة لدينا

موقع الفندق

Mantra Charles Hotel Launceston

287 Charles Street
7250 LAUNCESTON
أستراليا

نظام تحديد المواقع العالمي (GPS):-41.446, 147.143562

الهاتف
فاكس +61 3 6337 4199

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين

THE CHARLES RESTAURANT

Guests will enjoy the fresh Tasmanian cuisine offered at The Charles Restaurant, which serves breakfast and dinner. Located onsite at Mantra Charles Hotel, The Charles Restaurant showcases the best food the region has to offer.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  1,506 أراء

تقييم TripAdvisor  4.3/5  2,295 أراء

2025 شهادة تميّز

Trading on past glory

ملاحظة Tripadvisor 3.0/5

tassietank تقييم TripAdvisor المعتمد

(TL/DR: It’s close-ish to the airport, great for tourists, handy for people with relatives in the hospital, so you’ll pay, stay and probably enjoy what Tassie has to offer regardless, BUT - you might stay somewhere else next time..) Over the years as we have regularly stayed, there has been a slow but steady decline in the amount and quality of services offered, definitely the attitude of staff (it looks like even Phil the fixer has gone) and just the general tidiness and upkeep of the place. For instance : the restaurant. Let’s close it for evening meals in the middle of the peak tourist season. What a brilliant idea. No mention of THAT was made while booking, it was just casually stated to my wife when she picked up the keys at reception on our arrival. So, we ate at a rival hotel’s restaurant which was full each night we went there. Breakfast was available though. Very small one page set menu, everything cost $31, regardless of whether it was bowl of muesli, eggs on toast or what amounted to a big breakfast. We went at 9am both days. On both occasions we had a 40-45 minute wait for our meals after ordering. The second time it happened we asked the waitress (Donna) what was going on? One chef was the answer - (probably with one burner going and one frypan, I’ll wager…) she apologised profusely and said “This isn’t right, We’ll make it right by offering a discount on your bill total, just remind them of this when you check out”- we DID just that - but it didn’t happen, the only discount we received was the $10 daily no room service discount. The tv in our room, a small 15 year old LG looked absolutely tiny hanging there on the wall, it was turned on when we got to the room, the reason soon became apparent - the remote was stuffed and the power on/off button didn’t work. Luckily, I found there was a master “off” button on the side of the tv set itself to shut it up finally. Only free to air stations available, even after a re-scan. A few “pay” channels like National Geo came up in the list but were just showing yellow or blue stripes like they were off frequency. Another channel was showing an Austar boot loading screen. Why? That company hasn’t even existed for over 13 years. The fridge definitely worked better with the cupboard door open, but still had to be wound right up just to keep a chill on our milk and juice, which meant it was cutting in and out most of the time, whirring, cracking and popping right next to the bed. Yay. Even little things in the room like the complimentary coffee sachets have gone from Moccona to Nescafé blend 43, (unless you like decaf, but they’re probably still old stock, since 85% of the world hates decaf…) The doona under the beds’ top sheet was torn to shreds, why was it even washed and re-used like that to begin with? It should have been chucked out then and there. We mentioned the tv and doona to reception when we checked out. After he asked if we enjoyed our stay, and following a VERY small apology, he proceeded to wave his arms about and admonish my wife “YOU should have told us about it straight away! Then we could have got room service to change it for you! We can do nothing about it once you have checked out!” Well, thanks for making us feel so welcome, big fella, don’t know if we can stand any more of this hospitality, I think we might stay somewhere else in future…. Most of this seems to be since Accor took over, but there MUST still be money in running hotels?, they opened another 77 world wide in the last quarter of 2025 alone…why the need to penny pinch? What have you got to say, Dougal?

Excellent stay beyond my expectation

ملاحظة Tripadvisor 5.0/5

Mike_Wong75 تقييم TripAdvisor المعتمد

Love this hotel so much. Although it is only a 3 or 4-star hotel (it does not have a gym and pool), its service remains excellent. The check in staff was friendly. Due to my Gold Accor membership, I was upgraded to a huge studio unit with kitchenette. The studio unit is very spacious and comes with very high ceiling. Car parking is free for hotel guests. As the hotel building is adjacent to a medical center/clinic, there are certain parking lots dedicated for the clients of the medical center/clinic will only be released for hotel guests after 6pm and can be parked until 8:30 am the next day. In fact, the location of the hotel is considered close to Launceston downtown area, approximately 12-15 minutes' walk. Since my upgraded studio unit has electrical stove, I bought some ingredients from Coles nearby and cooked dinner for whole family. I was very delighted that Nespresso coffee machine and its captules were also provided in the room. A la carte breakfast was good too. I ordered eggs Benedict from the station. The only complaint I had was the old and aged furniture, which is a minor concern.

Hi Mike, Thank you for staying with us and for taking the time to provide such a detailed review. I am delighted to read that you enjoyed your stay so much, and please visit us again soon. Kind regards, Dougal McConnell General Manager dougal.mcconnell@mantra.com.au

A Gem in Launceston

ملاحظة Tripadvisor 5.0/5

Cate B تقييم TripAdvisor المعتمد

All staff were friendly and extremely helpful , from check in to assistance with the conference facilities , everyone excelled . Special thanks to Shane for his assistance with logistics . The restaurant is absolutely first class , the Chefs and wait staff are to be commended for their wonderful service and exceptional cuisine. We will definitely return!

Hi Cate, It so nice to read that you enjoyed your stay so much and thanks for mentioning Shane and the kitchen team specifically. We hope to welcome you again soon. Kind regards, Dougal McConnell General Manager dougal.mcconnell@mantra.com.au

Great service, food and event support

ملاحظة Tripadvisor 5.0/5

garyb158 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Dougal runs a great crew. Every person from Reception, the Kitchen, Housekeeping to the Event Room were exceptional in their tasks. This was one of my most enjoyable education meetings and in-house stays that I have had for some time. Thank you all.

Hi Gary, We really enjoyed hosting you and the trainees over the week. and thanks very much for taking the time to provide your review. We hope to welcome you again soon! Kind regards, Dougal McConnell General Manager dougal.mcconnell@mantra.com.au

Great stay

ملاحظة Tripadvisor 5.0/5

wombatdavid تقييم TripAdvisor المعتمد

We last stayed here a long time ago before it was even part of Accor. We returned as Accor platinum and were really impressed. We were upgraded to a spa suite which was large and I enjoyed the spa. They gave us welcome drinks, wine and chocolates. The staff were friendly and patient. The ceilings are high and although it clearly used to be a hospital it added to the charm. Minor issues were a very small shower in the huge bathroom and a blind behind the TV that would not go up and was hard to access. We will definitely come back.

Hi David, Thank for staying with us again after such a long period -- I am very happy to read that you enjoyed your stay. Many thanks, Dougal McConnell General Manager

بالاشتراك مع TripAdvisor

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